Airports can be complicated places, especially for drivers. But knowing the basics, and getting information in advance about your local airport, can help make sure you’re prepared for your first pickup or dropoff.
Before your first airport pickup, check with Uber to see if you need a special permit or placard for your airport.
The app will show you the pickup location allowed by airport rules. Note: it might differ from where you would usually meet friends and family.
When taking a rider to the airport, drivers have told us that there are 2 useful questions they ask riders: which airline they’re flying and whether they're flying domestic or international. Then you can look for signs to your rider's terminal and the airline's departures area.
After you have finished an airport dropoff, the app will often direct you to a lot where you can go if you want to wait for an airport pickup request. At certain airports, you might even have the option of picking up someone right away without entering the waiting lot.
Airport rules and operating procedures may differ by city. Visit your local Greenlight Hub for more details about your airport's rules.
An airport trip will look like any other standard trip in your Driver app. When you pick up at airports, the airport may require you to wait in a designated area to receive a trip, then you’ll see a specific pickup point to locate your rider. Airports may also have other rules and regulations applicable to you that are specific to the airport in your city.
Airport rules and operating procedures are different from city to city. Visit the Uber airport information page for more information about your local airport. Most airports also have their own website that gives information about local rules and regulations.
In addition, you can stop by an Uber Greenlight Hub to get details in person from one of our Uber experts. While you’re there, check to see if you need a special permit or placard for your city’s airport.
Here is some advice from other drivers that you might find useful regarding airport trips.
Most riders going to or from the airport will have luggage with them, and they’ll probably want to put it in the trunk. If your trunk is empty, luggage can fit easily. Some drivers will help their riders with their luggage as well.
Airports are crowded places, so if you’re not sure if you’ve found the right person, ask your rider for their name or say, for instance, “Are you Cheryl?” to make sure.
If you’re planning to pick up riders at the airport, checking the local arrivals schedule before you go can help you see when flights will be landing and when it will be busiest.
The app will guide you to a designated pickup location.
You can call or text your rider using the Driver app.
Riders should know where they’re going if you ask them. Most airports have signage showing you where the designated dropoff points are by airline.
Look for the closest Uber Greenlight Hub. In many cities, you can book an appointment at your local Greenlight Hub directly through your Driver app.
Airport surcharges are included in the price riders see when they request a ride to or from an airport. Where applicable, airport surcharges are charged to the rider and paid to the airport by Uber.
The information provided on this web page is intended for informational purposes only and may not be applicable in your country, region, or city. It is subject to change and may be updated without notice.