Driving at Montréal–Pierre Elliott Trudeau International Airport (YUL)

Pickups at the airport

It’s easy to receive trip requests from riders leaving YUL. However, these trips work a little differently than other requests.

Things to know about the waiting lot:

In order to receive a trip request, you need to enter the designated waiting area. You will then be placed in a virtual queue.

Some things to know about the waiting area:

• Proximity to the terminal does not create an advantage for drivers or move you closer to the top of the queue.
• If there are no drivers in the waiting area, trip requests will go to drivers in the area - based on proximity and other factors.
• You can lose your place in the queue if:
  • You go offline on your Uber driver app
  • You drive outside the waiting area

At the airport, all ride requests from the waiting area will now be available through Trip Radar (excluding PIN pickups at YUL).

Trip Radar

How it works:

• If you like a trip, tap to request a match: If you see a trip you like, tap to show interest, and find out quickly if it’s a match. You are always welcome to show interest in multiple trips, or in no trips at all.
• Your queue position still matters: Trips at airports are not matched to the first person who taps. Instead, you’ll continue to be prioritized for trip matches based on your spot in the queue.
• All requests in one place: You won’t need to look in multiple places to receive and match trips.

What this means for you:

• Faster matching: Before this change, many trips would cycle through multiple individual drivers before a driver chose to accept it. Now, with Trip Radar only, you can see more trips, you can select the ones you’re interested in, and the match will go to the driver closest to the front of the queue. Faster matching means less time waiting.
• Access requests anywhere in the line: You can receive requests no matter where you are in the queue. You won’t need to wait until you’re the first in the queue to start matching. When multiple drivers select a trip, the driver closest to the front of the queue will complete the match.
• Protecting your acceptance and cancellation rates: With Trip Radar only, your acceptance and cancellation rates* will not be affected when you only choose the trips you like.
• YUL UberX airport pickups: At the direction of Montréal-Trudeau International Airport (YUL) to ease congestion, the PIN pickup experience will continue to apply for UberX during peak hours (12PM to 12AM) for airport pickups. During these times, Trip Radar will not be available for UberX trips from YUL.

At YUL, Trip Radar will apply:

• For UberX trips, outside of peak hours at YUL (12AM to 12PM)
• For non-UberX products, including Comfort and Uber XL

*Drivers are generally free to accept or decline trip offers as they wish, so long as it is not fraudulent misuse or manipulation of the Uber platform. The Uber Pro loyalty status is dependent on cancellation rates; you can learn more here.