Drive with confidence
You deserve to be able to go wherever the opportunity is. Get there with support on the road and technology that helps protect you and those around you.
Our Door-to-Door Safety Standard
Powered by Uber’s innovative technology, encouraging shared responsibility, and including guidance from health experts, these new measures are designed to help protect the health and safety of everyone who uses our platform.
Our Door-to-Door Safety Standard
New measures to help keep you safe and healthy.
In this together
To prioritize your health, all riders are required to wear a face cover or mask. Riders are also no longer allowed to sit in the front seat, to leave more space between each of you.
Health and safety supplies
We are working to provide you with health and safety supplies like face covers, disinfectants, and gloves to deliver food.
We are working with the World Health Organization (WHO) to share safety tips and resources.
Ride Safety Feedback
You’ll now be able to leave feedback on health issues, such as a rider not wearing a face cover or a mask. This helps us improve and holds everyone accountable.
Designing a safer experience
Features to help keep you safe
The Driver app is built with technology to help you stay connected to your loved ones, the Uber team, and emergency authorities, so you can go even further.
Helping to protect you on the road
While driving with the Uber app, there is auto insurance that's maintained by Uber.
Your safety drives us
Safety is designed into the experience. So you feel comfortable driving at night. So you can tell loved ones where you’re going. And so you know you have someone to turn to if anything happens.¹
Emergency assistance button
You can use the in-app emergency button to call authorities to get help if you need it. The app displays your location and trip details, so you can quickly share them with emergency services.
24/7 incident support
Uber customer associates trained in incident response are available around the clock.
Follow My Ride
Friends and family can follow your route and will know as soon as you arrive.
Your feedback matters. Low-rated trips are logged, and users may be removed to protect the Uber community.
If you need to contact your rider through the app, your phone number may stay private.
All Uber trips are tracked from start to finish, so there’s a record of your trip if something happens.
Using sensors and GPS data, RideCheck can help detect if a trip goes unusually off-course or a possible crash has occurred. If the app alerts us to such events, we’ll check in on you and offer resources to get help.
Liability for injury or damage to third parties for at least $1,000,000 for a covered claim.
Uninsured or underinsured motorists coverage and/or first-party injury protection coverage.³
Your car, whether an accident was your fault or not, is covered up to the cash value of your vehicle subject to a $2,500 deductible.⁴
An option to help protect you and your family
Optional Injury Protection insurance is offered through our partner Aon.⁵ For less than 4 cents per mile, this supplemental insurance helps to minimize the financial impact a covered accident can have on you and your family.⁶
Safer roads for everyone, thanks to you
You play a key role in helping to make cities safer and roads friendlier to move around in.
Staying focused while driving
The app reminds you that you’re driving within the posted speed limit and to take healthy breaks, so you’re alert behind the wheel.
Strengthening our community
Uber’s Community Guidelines help riders and drivers enjoy a stress-free ride. Any person who doesn’t follow the guidelines may be at risk of being removed from the platform for the safety of the entire Uber community.
¹ Certain requirements and features vary by region and may be unavailable.
² Amounts and types of coverages are different for drivers who drive Uber's commercial services such as Uber Black, Uber Black SUV, and Taxi.
³ Uninsured/underinsured motorist bodily injury coverage and first-party injury coverage limits vary by state.
⁴ Deductible amount effective 3/1/2021. Certain vehicles offered through the Vehicle Marketplace are subject to a $1,000 deductible. Comprehensive/Collision coverage is contingent on the driver maintaining such coverage on the driver’s personal auto policy.
⁵ Not available in all states.
⁶ Except for Washington and Missouri where Optional Injury Protection is offered for less than 4 cents per mile.