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Airport pickups and drop-offs

Cape Cod, Martha's Vineyard, and Nantucket

Whether you're picking up or dropping off at Nantucket (ACK), Barnstable (HYA), Provincetown (PVC), or Martha's Vineyard (MVY) Airports, follow these guidelines to make the trip a breeze.

Cape and Islands Airport Regulations

You need Uber Decals

While online with Uber in Massachusetts, you must have your Uber Decals on both your front and rear windshield.

You can pick them up at one of our Greenlight Hubs or order them online.

For best results:

  • Clean your windshield
  • Apply decals to the passenger side of your front and rear windshields
  • Make sure your decals match the diagrams to the right.

Cape and Islands

Airport guidelines

  • Nantucket Airport (ACK)

    Pickups

    • Pick up passengers from the parking lot directly across from the terminal.
    • Call your rider to confirm that they're ready before entering the airport grounds.
    • Do not wait or circle back at the airport if the passenger is delayed when picking up.
      • ACK requires you to leave the airport and ask your passenger to request another ride when they're ready.

    Drop-offs

    • Drop off passengers at Departures, at the passenger's carrier of choice.
    • Do not wait at the airport terminal or accept additional ride requests after drop-off.
    • As soon as you've dropped off your passenger, end the trip in your app, and exit airport property.
  • Provincetown Airport (PVC)

    Pickups

    • Pick up passengers from Arrivals.
    • Call your rider to confirm that they're ready before entering the airport grounds.
    • Do not wait or circle back at the airport if the passenger is delayed when picking up.
      • PVC requires you to leave the airport and ask your passenger to request another ride when they're ready.

    Drop-offs

    • Drop off passengers at Departures, at the passenger's carrier of choice.
    • Do not wait at the airport terminal or accept additional ride requests after drop-off.
    • As soon as you've dropped off your passenger, end the trip in your app, and exit airport property.
  • Barnstable Airport (HYA)

    Pickups

    • Pick up passengers from the main terminal (the building where it says Hertz).
    • Call your rider to confirm that they're ready before entering the airport grounds.
    • Do not wait or circle back at the airport if the passenger is delayed when picking up.
      • HYA requires you to leave the airport and ask your passenger to request another ride when they're ready.

    Drop-offs

    • Drop off passengers at Departures, at the passenger's carrier of choice.
    • Do not wait at the airport terminal or accept additional ride requests after drop-off.
    • As soon as you've dropped off your passenger, end the trip in your app, and exit airport property.
  • Martha's Vineyard Airport (MVY)

    Pickups

    • Pick up passengers in front of the passenger terminal.
    • Call your rider to confirm that they're ready before entering the airport grounds.
    • Do not wait or circle back at the airport if the passenger is delayed when picking up.
      • MVY requires you to leave the airport and ask your passenger to request another ride when they're ready.

    Drop-offs

    • Drop off passengers at the passenger terminal.
    • Do not wait at the airport terminal or accept additional ride requests after drop-off.
    • As soon as you've dropped off your passenger, end the trip in your app, and exit airport property.

Cape and Islands Airports

Finding your Waybill

Authorities at the airport may approach you and ask you for a waybill.

The waybill allows law enforcement officials to see information about your current or most recent ride.

To access your waybill, follow these steps:

  • Select Account at the bottom right
  • Tap Waybill in the menu

If you have any issues, we're available by phone 24/7. Simply go to Account, then Help, and tap the blue phone at the top right of the app to speak with an Uber Agent.

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