Your trust is important to us

What does Uber collect?
Screenings are generally performed by third-party services on Uber’s behalf in accordance with local laws. In some cases, these screenings may include detailed driving records and criminal history. In other cases, we receive only the results of whether a person passed or didn’t pass.

Why does Uber collect this?
To determine a person’s eligibility to be a driver or delivery partner, to comply with local laws, and to protect other people who use our services.

When does Uber collect this?
When a person signs up to be a driver or delivery partner. Where permitted by law, we may also collect criminal history information for drivers or delivery partners after signup.

Is the collection of this information optional?
Unless prohibited by law, a potential driver or delivery partner must pass their screening to be allowed on the platform.

How long does Uber retain this?
For as long as a driver or delivery partner is active on the platform, unless longer retention is required by law or for safety and security purposes.

What legal grounds does Uber have for collecting this information?
We collect this based on our legitimate interests to provide a safe and secure experience.

What does Uber collect?
Uber or service providers performing research on our behalf may collect information through voluntary surveys. The surveys may ask about background and behavior to help us understand how our customers use our services. In some countries, we may also receive demographic information about our customers from third parties.

Why does Uber collect this?
To better understand which features and products our customers want to see in the future, to help identify areas where we need to make changes, and for direct marketing.

When does Uber collect this?
When you complete surveys conducted by or on behalf of Uber. In certain countries, we may receive this information from marketing partners.

Is the collection of this information optional?
Yes. Anyone can decline to participate in our voluntary surveys.

How long does Uber retain this?
For as long as it’s needed for the purpose it was collected for.

What legal grounds does Uber have for collecting this information?
We collect this based on your consent and our legitimate interests to help us better understand our users and how they use our services, and for our marketing purposes.

What does Uber collect?
Information about our customers’ mobile devices used to access our services is collected. That information may include advertising identifiers, device motion information, hardware models, mobile network information, operating systems and versions, preferred languages, serial numbers, software, and unique device identifiers.

If you use a JUMP bike or scooter or any other type of rental vehicle offered by Uber, we collect information from that bike or scooter. That information includes the date and time of use, location, and route and distance traveled. The location data collected from the bike or scooter during the trip will be linked to your account, even if you have not enabled Uber to collect location data from your mobile device.

Why does Uber collect this?
To protect your safety and security. For example, we use data from drivers’ devices to help identify unsafe driving behavior such as speeding or harsh braking and acceleration, and to inform them of safer driving practices. We also use this data to optimize and improve your experience, and to prevent, detect, and combat fraud.

When does Uber collect this?
Whenever you use our services.

Is the collection of this information optional?
No.

How long does Uber retain this?
Unless you delete your Uber account and we aren’t required by applicable laws to retain this information, for at least 7 years in connection with regulatory, tax, insurance, and other legal requirements. See the Data Retention and Deletion section of our Privacy Notice for more details.

What legal grounds does Uber have for collecting this information?
We collect this based on our legitimate interests to provide the services and features our customers request and to prevent, detect, and combat fraud.

What does Uber collect?
If you use a third-party app or website in connection with your Uber account, we collect the information required for or related to this use. Such information varies depending on the third-party app or website that you use.

Why does Uber collect this?
To enable our customers to use third-party services in connection with Uber’s apps.

When does Uber collect this?
When you connect your Uber account to a partner service or engage with an app or website that uses Uber’s API (our data-sharing tools) or whose API Uber uses. For example, we may collect this information when you connect your Uber account to a payment provider or a third-party social media service. We may also receive this information when you request a service or purchase a product that is subject to a joint venture or data-sharing arrangement with an Uber business partner, such as Uber-branded credit cards or through restaurant partnerships.

Is the collection of this information optional?
You have the option not to connect your Uber account to those of our business partners. However, depending on the services or features you use, connecting to an Uber business partner may be required. For example, in cities where you can pay for your Uber rides with cash, you may be required to connect to a social media business partner to enable cash payment.

How long do we retain this information?
For as long as necessary for the purposes collected. This data may also be deleted if you request deletion of your account.

What legal grounds does Uber have for collecting this information?
We collect this based on our legitimate interests to provide the services and features you request in connection with your Uber accounts.

What does Uber collect?
Information that helps Uber determine your location, including GPS, IP address, and wifi, is collected.

Why does Uber collect this?
There are numerous ways that your location data helps create a smooth and stress-free experience. Your location is used to calculate pricing and fares; offer upfront pricing before you request a ride; facilitate seamless pickups, dropoffs, and deliveries; provide trip status, history, and invoicing; facilitate research and development for future features; enable social features; provide faster and personalized customer support; enhance the safety and security of our users; and prevent, detect, and combat fraud.

When does Uber collect this?
For drivers and delivery partners, we collect this information when the app is running in the foreground or background of your device. For riders and delivery recipients who grant Uber permission to collect their location information, we collect this information when the app is running in the foreground. In some regions, we may also collect this information when the app is running in the background. For more details on how we use your location, please refer to our location help articles for iOS and Android.

Is the collection of this information optional?
Collection of location information is required for drivers and delivery partners. Riders and delivery recipients are not required to turn on location services to use the Uber app. However, opting out completely may affect the app’s functionality. For example, riders will have to manually enter their pickup location and may not be able to use certain features like sharing their trip status with friends and family. Location information for every trip is collected from the driver’s device, even if it’s not collected from the rider’s device.

How long do we retain this information?
Unless you delete your Uber account and we aren’t required by applicable laws to retain this information, we retain this information for at least 7 years in connection with regulatory, tax, insurance, and other legal requirements. See the Data Retention and Deletion section of Uber’s Privacy Notice for more details.

What legal grounds does Uber have for collecting this information?
Uber processes this information in order to provide the services and features you request and for purposes of Uber’s legitimate interests such as safety, security, and fraud prevention for all users.

What does Uber collect?
Information including the amount charged, date and time, distance traveled, promotion code referral information, services requested or provided, and transaction details.

Why does Uber collect this?
This information is used for tax, financial, and other administrative purposes to provide customer support; to prevent and detect fraud; and to research and develop Uber services.

When does Uber collect this?
When you use Uber’s apps.

Is the collection of this information optional?
No. Transactional information is generated each time you use Uber’s services.

How long do we retain this information?
For as long as you maintain your Uber account. See the Data Retention and Deletion section of Uber’s Privacy Notice for more details.

What legal grounds does Uber have for collecting this information?
Uber collects this information in order to provide and improve the services and features you request, to comply with applicable laws, and for purposes of Uber’s legitimate interests, such as complying with tax, financial, and legal requirements.

What does Uber collect?
We collect dates and times of when you use our apps or websites, including the app features you use and the pages you viewed. We also collect system activity. That information may include app crashes, browser types and information, and third-party sites or services you were using before interacting with our services.

Why does Uber collect this?
To enable and improve your experience with our services; to research and develop new services and features; and to prevent, detect, and combat fraud.

When does Uber collect this?
When you use our apps or visit our websites.

How long do we retain this information?
Unless you delete your Uber account and we aren’t required by applicable laws to retain this information, we retain this information for at least 7 years in connection with regulatory, tax, insurance, and other legal requirements. See the Data Retention and Deletion section of Uber’s Privacy Notice for more details.

Is the collection of this information optional?
No. Usage information is generated and collected each time you use Uber’s services.

What legal grounds does Uber have for collecting this information?
We collect this based on our legitimate interests to provide and improve the services and features you request and to comply with applicable laws.

What does Uber collect?
Content submitted by users to Uber, including driver compliments, customer support communications, ratings, and recommendations to other users.

Why does Uber collect this?
To provide helpful customer support; to share feedback with the community; to improve safety; and to research and develop features for a better Uber experience.

When does Uber collect this?
When you submit content to Uber.

Is the collection of this information optional?
Yes. This information is only collected when you submit content to Uber, such as when you rate other users or contact customer service.

How long do we retain this information?
For as long as you maintain your Uber account or as required by law.

What legal grounds does Uber have for collecting this information?
We collect this based on Uber’s legitimate interests to provide the services and features you request.

What does Uber collect?
We collect our customers’ name, login, password, and phone number and/or email. For riders and delivery customers, we also collect payment information. In addition, we enable riders and delivery customers to upload a profile picture to their account. For drivers and delivery partners, we also collect their birthday, government ID, photo, preferred banking information for earnings payment, and vehicle and insurance information.

Why does Uber collect this?
To enable your use of our services, to send you relevant and personalized communications, to verify your identity for account access and payments, and to improve our services.

When does Uber collect this?
When you create or update your account.

Is the collection of this information optional?
Uber requires some profile information to enable you to use Uber’s services. This generally includes your name, login, password, and phone number. If you’re a driver or delivery partner, the additional profile information (such as government ID information) listed above is also required, including to enable Uber to comply with applicable laws.

How long do we retain this information?
For as long as you maintain your Uber account, unless otherwise required by law.

What legal grounds does Uber have for collecting this information?
We collect this based on Uber’s legitimate interests to provide the services and features you request, to comply with applicable laws, and to improve safety.