Uber for teens Privacy Notice

We collect the data that you, or your Parent(s), provide to us. This includes:

• Account information: This is the data, such as your name, email address and phone number, password, and payment information that we need to create and operate your Uber for teens account.

• Age: We collect your age and date of birth to make sure you are eligible to use Uber for teens.

• Customer support data: We collect data from you when you or your Parent(s) contact our customer support team so that we can help address any issues you encounter when using Uber. This includes any information you, or your Parent(s), provide when contacting Uber support, such as chat messages or call recordings with our support team.

• Ratings and feedback: We collect the ratings and feedback that you provide about your drivers and delivery persons, or that they provide about you. You can find more information on ratings here. You can see your rating under the Account menu in the Uber app.

• Survey responses.

We also collect data automatically when you use Uber for teens. This includes:

• Location data: If you request a ride, we track the location of your driver during your trip, and link that data to your account. This allows us to display where you are on your trip to you and your Parent(s).

  We also determine your approximate location, and can determine your precise location if you allow us to do so through the settings on your phone. If you do, we will collect your precise location from the time you request a ride or delivery until the ride is finished / your order is delivered. We also collect such data when you have the Uber app open on your phone’s screen.

  You can use Uber without letting us collect your precise location. However, it may be less convenient for you, including because you will have to type your location into your phone instead of allowing us to detect it for you.

• Trip and Order information: We collect data regarding the trips and deliveries you request. This includes the pick-up and drop-off locations for your trips, items that you order for delivery, the date and time of your request or order, delivery address and the amount paid.

• Communications data: We collect data when you contact your driver or delivery person through the Uber apps, including the contents of any messages, or phone calls (if we tell you in advance that we’re recording phone calls).

• Audio recordings: Uber for teens allows you to record the audio of your trips. If you turn on this feature, audio recordings will be automatically generated and stored on your device.

• Device data: We collect data about the phone or other devices you use to access our services, including IP address, device identifiers, and information regarding your device operating system, software and preferences.

Depending on how you use Uber’s services, we may use “cookies” and similar technologies to collect some of the data described above. For more information on our use of these technologies, please see Uber’s Cookie Notice.

Uber uses your data to enable you to request and receive trips or deliveries through Uber for teens. This includes using your data to create or update your account, help your driver pick you up or get you to your destination, track your rides or deliveries, provide you with trip or delivery updates, and calculate prices.

We may also use your data for purposes such as:

• Safety, security and fraud: This includes sharing your location data with your Parent(s) during trips; using your location data to verify that your trip ends at your requested drop-off, and alerting your Parent(s) or the police if it does not; using account, location and other information to prevent and detect fraud; using your location, account and order information to provide live support from safety experts during trips or deliveries; and using your data (and those of other Uber users you interact with) to enforce Uber’s terms and conditions and Community Guidelines.
• Customer support: We collect and use your data to help resolve issues you encounter when you use Uber for teens, or when you otherwise contact Uber’s customer support team.
• Research and development: This includes using data to better understand how you and others use Uber, and how Uber could be improved, and to develop or improve our services and features.
• Enabling communications between you and your driver or delivery person: This allows you to contact your driver or delivery person, for example, regarding your pick-up location or items left in cars.
• Marketing: We use data to send you messages to inform you about Uber products and services that we think you might enjoy.
• Legal proceedings and requirements: We use data for purposes of meeting our legal requirements, including to investigate claims or disputes relating to use of Uber’s services, in the event of legal proceedings, or if requested by law enforcement.

Yes. For trips, this includes your pick-up and drop off addresses, real-time location, route traveled, price and payment information. For deliveries, this includes your delivery location, requested items, price and payment information.

Yes. This includes sharing:

• your first name, and your pick-up and drop-off location with your driver.

• your first name, order details, and delivery location with the restaurant or merchant you order from and your delivery person.

• data you choose to share when you use data-sharing features in our app, such as when you share your expected time of arrival (ETA) with another Uber user, or share your information with police, fire, or emergency services after an incident.

• with service providers and partners who help Uber provide its services to you. This includes those that help us process payments, store data, provide customer support, enable map services, send you non-personalized advertising, conduct surveys and research, enhance the safety of our services, and provide insurance. This also includes social media companies like Meta and TikTok whose tools we use in our apps and websites, and professional service providers like accountants, consultants, and lawyers.

• with companies that are fully or partially owned or controlled by Uber.

• data required for legal reasons, including with government entities or in connection with legal proceedings or disputes, including insurance claims.

No. You may see ads when you use Uber for teens, but they are not personalized to you.

Yes! Uber’s Privacy Center and settings allow you to control how Uber uses your data. These settings include:

a. Location data collection

The settings on your phone allow you to choose whether Uber may collect your precise location data. You can access those settings via the Device Location menu in the Privacy Center in the Uber apps.

b. Share live location

This setting allows you to choose whether Uber may share your precise location with your driver or delivery persons. You can access this setting via the Live Location menu in the Privacy Center in the Uber apps.

c. Emergency data sharing

This setting allows you to choose whether Uber may share your data (including your name, phone number, and location) with police, fire, and ambulance services in the event of an emergency. You can access this setting via the Live Location menu in the Privacy Center.

d. Notifications: discounts and news

This setting allows you to choose whether Uber can send you emails and push notifications about discounts and news from Uber. You can access this setting here.

e. Third-party app access

This setting allows you to review the third party applications that you have permitted to access your Uber account, and to disable any access you no longer want. You can access that setting here.

You can submit requests to exercise the following rights regarding your data here, through Uber’s Privacy Center, through the Privacy menu in Uber’s apps, and/or at the links below.

Depending on where you live, you may also have the right to submit complaints to the government agency in your country that is responsible for enforcing data protection laws, including the GDPR.

If your complaint relates to Uber’s processing of your data in the United States, you may also raise those complaints with Uber or the United States Federal Trade Commission, or in some cases via a legal process called “arbitration”. For more information, please see Uber’s Privacy Notice.

a. Rights of data access and data portability

These rights let you request that Uber tell you what data it has about you, and to provide you with a copy of your data.

In addition to the methods above, you can access most of your account information in the Uber apps, or use our Explore Your Data feature to see a summary of frequently requested data, such as the number of trips or orders and number of days since you have been an Uber user.

You can also use our Download My Data tool to obtain a copy (in a portable format) of data including your account, usage, communications, and device data.

b. Right of objection

This right lets you request that we stop using all or some of your data, or that we limit our use of your data. If you object, Uber may continue to use your data if necessary to provide our services, or if required or permitted by law.

c. Right of correction

This right lets you request that Uber correct any wrong information it has about you.

d. Right to be forgotten

This right lets you request that Uber delete your account and the data we have collected about you. You can submit that request here or through the methods above.

Uber's Data Protection Officer ("DPO") helps Uber to understand and comply with data protection laws in the European Union and elsewhere when collecting and using your data. You can contact Uber’s DPO with any questions here, or by mail to Uber B.V. (Burgerweeshuispad 301, 1076 HR Amsterdam, The Netherlands).

Uber operates, and processes user data, globally. This means your personal data will be processed in countries, including the United States, whose data protection laws may be different from those where you live. When we process your data outside of where you live, we provide appropriate safeguards to protect that data as required by data protection laws, including the GDPR.

For more information on those safeguards, please see Uber’s Privacy Notice.

Uber keeps your data for as long as necessary to provide our services, and for the other purposes described in this notice. Once no longer necessary for these purposes, we delete your data.

You can request deletion of your account here or through the Privacy Center. If you request account deletion, we will delete your data, unless we have to keep the data to comply with legal obligations or for other legitimate reasons as described above.