Uber Privacy Notice

I. Introduction / II. Overview / III. Data collections and uses / IV. Choice and transparency / V. Updates to this notice
I. Introduction
When you use Uber, you trust us with your personal data. We’re committed to keeping that trust. That starts with helping you understand our privacy practices. This notice describes the personal data (“data”) we collect, how it’s used and shared, and your choices regarding this data. We recommend that you read this along with our privacy overview, which highlights key points about our privacy practices. |
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II. Overview
A. ScopeThis notice applies to users of Uber’s services anywhere in the world, including users of Uber’s apps, websites, features, or other services. |
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This notice describes how Uber and its affiliates collect and use data. This notice applies to all Uber users globally, unless they use a service covered by a separate privacy notice, such as Uber Freight or Careem. This notice specifically applies to:
This notice also governs Uber’s other collections of data in connection with its services. For example, we may collect the contact information of owners or employees of restaurants or other merchants on the Uber Eats, Cornershop or Postmates platforms; the contact information of individuals that manage and use accounts owned by Enterprise Customers; or data of individuals who start but do not complete their applications to be drivers or delivery persons. All those subject to this notice are referred to as “users” in this notice. Our privacy practices are subject to applicable laws in the places in which we operate. This means that we engage in the practices described in this notice in a particular country or region only if permitted under the laws of those places. In addition, please note the following:
Please contact us here or through the addresses below with any questions regarding our practices in a particular country or region. |
B. Data controller and transferUber B.V. and Uber Technologies Inc. are the data controllers for the data collected in connection with use of Uber’s services in the European Economic Area, the United Kingdom and Switzerland. Uber Technologies Inc. is the data controller for the data collected in connection with use of Uber’s services everywhere else. |
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Uber B.V. (Burgerweeshuispad 301, 1076 ER Amsterdam, The Netherlands) and Uber Technologies Inc. (1515 3rd Street, San Francisco, CA, 94158, USA) are the data controllers for the data collected in connection with use of Uber’s services in the European Economic Area, the United Kingdom and Switzerland. In addition, for drivers in the UK, (1) the Uber entity holding the relevant private hire vehicle operator license is the data controller for the data required to comply with licensing requirements; and (2) Uber B.V., Uber Technologies, and the Uber entity with whom the driver has entered into a contract are joint controllers for the data required to comply with worker rights. Uber Technologies Inc. is the data controller for the data collected in connection with use of Uber’s services everywhere else. Uber operates, and processes personal data, globally; wherever and whenever you travel, your data travels with you so we can offer you a seamless experience. We also respect your data protection rights whether you are in your home country or elsewhere. This means that we may transfer personal data to countries other than your home country in order to provide our services in a different country at your request. We may also transfer personal data to another country if that is necessary to respond to a customer support request that you submitted outside your region. And trip/order histories may be accessed by users in another country after they have left the country where services were rendered. Because our services involve multiple users at the same time, limited personal data may be accessible to the other user in another country. We do so in order to fulfill our agreements with all of our users, or based on users’ instructions or prior consent, adequacy decisions for the relevant countries, or other transfer mechanisms as may be available under applicable law, such as the Standard Contractual Clauses. We may also transfer data to other countries in order to respond to a request for personal data from a law enforcement agency. To provide additional safeguards to these data transfers, Uber applies a robust internal procedure for processing these requests. Uber only discloses personal data to law enforcement agencies in a manner that is consistent with the regulatory requirements of applicable laws, such as the GDPR. You can find more information about requests from law enforcement here. To help provide equivalent data protection wherever you use our services, Uber has implemented the following measures across the globe:
For your convenience, the exercise of your data protection rights can be directed to Uber via any of the designated channels mentioned above, and will be handled centrally on behalf of the relevant controller. Questions, comments, and complaints about Uber’s data practices can be submitted here. You may also use this form to submit a question to Uber’s Data Protection Officer and to ask us for a copy of the Standard Contractual Clauses or other transfer mechanisms in place for the data processing activity of your inquiry. |
III. Data collections and uses
A. The data we collectUber collects data:
For your convenience, we've provided a visual summary of the data we collect and how we use it here. |
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Uber collects the following data: 1. Data provided by users. This includes:
2. Data created during use of our services. This includes:
3. Data from other sources. These include:
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B. How we use personal dataUber uses data to enable reliable and convenient transportation, delivery, and other products and services. We also use such data:
For your convenience, we've provided a visual summary of the data we collect and how we use it here. |
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We use the data we collect: 1. To provide our services. Uber uses data to provide, personalize, maintain, and improve our services.
2. Safety and security. We use data to help maintain the safety, security, and integrity of our services and users. This includes:
3. Customer support. Uber uses the information we collect (which may include call recordings) to provide customer support, including to investigate and address user concerns and to monitor and improve our customer support responses and processes. 4. Research and development. We use data for testing, research, analysis, product development, and machine learning to improve the user experience. This helps us make our services more convenient and easy-to-use, enhance the safety and security of our services, and develop new services and features. 5. Enabling communications between users. For example, a driver may message or call a rider to confirm a pick-up location, a rider may call a driver to retrieve a lost item, or a restaurant or delivery person may contact an order recipient with information about their order. 6. Marketing and Advertising. Uber uses data (other than Guest Users’ data) to market its services, and those of Uber partners. This may include:
7. Non-marketing communications. Uber may use data to send surveys and other communications that are not for the purpose of marketing the services or products of Uber or its partners. We may also send users communications regarding elections, ballots, referenda, and other political processes that relate to our services. For example, Uber has notified some users by email of ballot measures or pending legislation relating to Uber’s services in those users’ areas. 8. Legal proceedings and requirements. We use data to investigate or address claims or disputes relating to use of Uber’s services, to satisfy requirements under applicable laws, regulations, or operating licenses or agreements, or pursuant to legal process or governmental request, including from law enforcement. |
C. Cookies and third-party technologiesUber and its partners use cookies and other identification technologies on our apps, websites, emails, and online ads for purposes described in this notice, and Uber’s Cookie Notice. |
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Cookies are small text files that are stored on browsers or devices by websites, apps, online media, and advertisements. Uber uses cookies and similar technologies for purposes such as:
We may also allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify the devices used by visitors to our websites, as well as when they visit other online sites and services. Please see our Cookie Notice for more information regarding the use of cookies and other technologies described in this section. |
D. Data sharing and disclosureSome of Uber’s services and features require that we share data with other users or at a user’s request. We may also share such data with our affiliates, subsidiaries, and partners, for legal reasons or in connection with claims or disputes. |
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Uber may share data: 1. With other users
2. At the user’s request
3. With the general public 4. With the Uber account owner
5. With Uber subsidiaries and affiliates 6. With Uber service providers and business partners
7. For legal reasons or in the event of a dispute 8. With consent |
E. Data retention and deletionUber retains user data for as long as necessary for the purposes described above, including to provide its services and comply with legal obligations. |
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Uber retains user data for as long as necessary for the purposes described above. The period for which we retain user data is determined by the type of data, the category of user to whom the data relates, and the purposes for which we collected the data. The length for which Uber retains user data may further be determined by legal and regulatory requirements, purposes of safety, security, and fraud prevention, or by issues relating to the user’s account such as an outstanding credit or an unresolved claim or dispute.
Users may request deletion of their accounts at any time. Uber may retain user data after a deletion request due to legal or regulatory requirements or for reasons stated in this policy. Users may request deletion of their account at any time through the Settings > Privacy menus in the Uber app, or through Uber’s website (riders and order recipients here; drivers and delivery persons here; guest checkout users here). Following an account deletion request, Uber deletes the user’s account and data, unless they must be retained due to legal or regulatory requirements, for purposes of safety, security, and fraud prevention, or because of an issue relating to the user’s account such as an outstanding credit or an unresolved claim or dispute. Because we are subject to legal and regulatory requirements relating to drivers and delivery persons, this generally means that we retain their account and data for the applicable statutory retention period after a deletion request. For riders and order recipients, their data is generally deleted within 90 days of a deletion request, except where retention is necessary for the above reasons. |
IV. Choice and transparency
Uber enables users to access and/or control data that Uber collects, including through:
Uber also enables users to request access to or copies of their data, make changes or updates to their accounts, request deletion of their accounts, or request that Uber restrict its processing of user data. |
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A. Privacy settings
Drivers and delivery persons can also enable/disable Emergency Data Sharing via the App settings > Emergency Data Sharing menu, or the Safety Toolkit.
B. Device permissions C. In-app ratings pages D. Marketing and advertising choices
E. User data requests Uber provides users with a variety of ways to learn about, control, and submit questions and comments about Uber’s handling of their data.
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V. Updates to this notice
We may occasionally update this notice. |
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We may occasionally update this notice. If we make significant changes, we will notify users in advance of the changes through the Uber apps or through other means, such as email. We encourage users to periodically review this notice for the latest information on our privacy practices. Use of our services after an update constitutes consent to the updated notice to the extent permitted by law. |
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