Children and Teens’ Privacy Notice

This section describes our collections, uses, and sharing of Children’s data, and the rights of Children and their Parent(s) with respect to such data.

1. What information does Uber collect from Children, and when does Uber collect it?

Uber collects:

Data Parents provide us. We collect data about Children that their Parents provide us. This includes their full name, date of birth, trip pick-up and drop-off addresses, and any other information they may choose to provide, such as the Child’s phone number or messages sent by a Parent to customer support regarding their Child.

Data from the driver’s device.

• Audio and video recordings: A Child’s trip is recorded on their driver’s device via the Uber app. These recordings may include both audio and video. The driver will not have access to these recordings. Where available, the Parent can watch a livestream of their Child’s trip in the Uber app.
• Photos: Where available, a Parent may choose to have their Child’s driver take a photo of the Child at drop-off via the Uber app. The driver will not have access to this photo.
  

Data from the Child’s device. If a Parent provides us their Child’s phone number, we will send the Child an SMS link with information about their trip so the Child can track their ride. If the Child accesses the link, Uber will collect the following data from their mobile device:

• Geolocation data: We collect a Child’s approximate location to confirm that they are on the way to their pick-up destination, and that they are picked up and dropped off at their intended destinations.
• Device and usage data: We collect IP addresses, device IDs, and usage data, such as whether the Child clicks on their trip link, or whether they utilize safety features such as calling Uber support.
• Communications data: We collect data when a Child (i) contacts Uber for customer support to report a safety concern, or other inquiries and (ii) communicates with their driver.

2. How does Uber use Children’s data?

Uber uses Children’s data to book rides requested by their Parents, facilitate pick-up and drop-off, and for safety, security, and fraud purposes, such as to enable available features in Uber’s Safety Toolkit. We also use a Child’s device and usage data for internal operations purposes, such as to conduct analysis to improve our products.

3. Does Uber share Children’s data with anyone?

Uber may share a Child’s data with:

• The Child’s driver: We share the Child’s first name with the driver so they can identify the Child when picking them up as well as their requested pick-up and drop-off location.
• Other adults (as enabled by their Parent): We share the Child’s trip data with others upon request by their Parent. This allows such people to track the Child’s ride, contact the driver, and access safety features on behalf of the Child.
• Service providers: We may share the Child’s data with service providers such as Google Maps (to enable mapping services), Twilio (to enable the livestreaming feature), and ADT (to enable safety features).
• Emergency services or law enforcement: This may include the Child’s name, location, and phone number.

4. Does Uber use, sell, or share Children’s data for personalized advertising?

No. Uber does not use, share, or sell Children’s data for purposes of personalized advertising.

This section describes our collections, uses, and sharing of Teens’ data, and the rights of Teens and their Parent(s) with respect to such data. Unless otherwise indicated below in the Country-Specific Guidance section, the practices described in this notice apply wherever Uber provides Uber for teens.

1. What data does Uber collect from Teens, and when does it collect it?

Data Teens or their Parent(s) provide. We collect the data that Teens, or their Parent(s), provide to us. This may include:

• Account information: We collect data about a Teen’s account, such as their name, email address, address, phone number, or profile photo.
• Demographic data: We collect a Teen’s date of birth, and may infer or collect their gender to enable Women Rider Preference.
• Ratings and feedback: We collect the ratings and feedback that Teens provide about their drivers and delivery persons, or that drivers and delivery persons provide about Teens. Information on ratings can be found here. Ratings can be seen under the Account menu in the Uber app.
• Survey responses: We collect responses that Teens provide from optional surveys.

Data we collect from Teens when they use our services. We collect data automatically from Teens when they use Uber for teens. This includes:

• Location data: If Teens request a ride, we track the location of their driver during their trip, and link that data to their account. This allows us to display to Teens and their Parent(s) where Teens are on their trip.

  We also determine a Teen’s approximate location, and can determine their precise location if they allow us to do so through the settings on their phone. If they do, we will collect their precise location from the time they request a ride or delivery until the ride is finished or their order is delivered. We also collect such data when Teens have the Uber app open on their phone’s screen.

  Teens can use Uber without letting us collect their precise location by changing their location settings on their device. However, it may be less convenient for them, including because they will have to type their location into their phone instead of allowing us to detect it for them.

  
  

• Trip and order information: We collect data regarding the trips and deliveries Teens request, such as their trip pick-up and drop-off locations, what they ordered, the date and time of their trip or order, delivery address, and the amount paid.

• Communications data: We collect data when Teens (i) contact Uber for customer support, to report a safety concern, or other inquiries and (ii) communicate with their driver or delivery person through the Uber apps.

• Audio recordings: In certain regions, Uber for teens allows Teens to record the audio of their trips. If they turn on this feature, audio recordings will be automatically generated and stored on their device. For further information regarding audio recordings, please see here.

Usage data. We collect data when Teens interact with Uber’s apps and websites. This may include pages or items viewed, when they accessed the app, and search history.

• Device data: We collect data about phones or other devices Teens use to access our services, including IP address, device identifiers, and information regarding device operating system, software, and preferences.
• Cookies: Depending on how Teens use Uber’s services, we may use “cookies” and similar technologies to collect some of the data described above. For more information on our use of these technologies, please see Uber’s Cookie Notice.

Data we collect about Teens from third-party sources.

• App store age signals: In certain regions, Uber may receive age signals from app stores such as Google and Apple.
• Audio and video recordings: Uber may collect audio and video recordings if a driver turns on these features, either through a driver’s dashcam, through Uber’s Record My Ride feature if enabled through the driver’s device, or through livestreaming of a teen trip. Only Parents can watch a livestream of their Teen’s trip.

2. How does Uber use Teens’ data?

Uber uses Teens’ data to enable them to request and receive trips or deliveries through Uber for teens. This includes using their data to create or update their account, help their driver pick them up or get them to their destination, track their rides or deliveries, provide them with trip or delivery updates, and calculate prices.

We may also use Teens’ data for purposes such as:

• Safety, security, and fraud: For example, we may use location data to verify that a Teen’s trip ends at their requested drop-off, and alert their Parent(s) or the police if it does not; use account, location, and other information to prevent and detect fraud; use location, account, and order information to provide live support from safety experts during trips or deliveries; or use Teens’ data (and those of other Uber users they interact with) to enforce Uber’s terms and conditions and Community Guidelines, such as date of birth or age signals to ensure they are eligible for Uber for teens.
• Customer support: We collect and use Teens’ data to help resolve issues they encounter when using Uber for teens, or when they otherwise contact Uber’s customer support team.
• Research and development: This includes using data to better understand how Teens and others use Uber, and how Uber could be improved, and to develop or improve our services and features.
• Enabling communications between Teens and their driver or delivery person: This allows Teens to contact their driver or delivery person, for example, regarding pick-up location or items left in cars.
• Marketing: We use data to send messages to inform Teens about Uber products and services that we think they might enjoy.
• Legal proceedings and requirements: We use data for purposes of meeting our legal requirements, including to investigate claims or disputes relating to use of Uber’s services, in the event of legal proceedings, or if requested by law enforcement.

3. Does Uber share Teens’ data with their Parent(s)?

Yes. For trips, this includes pick-up and drop-off addresses, real-time location, route traveled, price and payment information, or, where available, a livestream of that trip (which only the Parent is able to watch). For deliveries, this includes the delivery location, requested items, price and payment information. Parent(s) have the ability to view and access any in-app communications a Teen may have with their driver. On a case-by-case basis, we may also share audio recordings captured by a Teen (in the regions where audio can be recorded) during a trip with their Parent(s).

4. Does Uber share Teens’ data with anyone else?

Yes. This includes sharing:

• A Teen’s first name, pick-up and drop-off location, ratings, profile photo (if they choose to upload one), and status as a teen with their driver. In California, Uber also shares a Teen’s age with the driver.
• A Teen’s first name, order details, and delivery location with the restaurant or merchant they order from and their delivery person.
• Data Teens choose to share when using data-sharing features in our app, such as when sharing expected time of arrival (“ETA”) with another Uber user, or sharing information with police, fire, or emergency services after an incident.
• With service providers and partners who help Uber provide its services to Teens. This includes those that help us process payments, store data, provide customer support, enable map services, send non-personalized advertising, conduct surveys and research, enhance the safety of our services, and provide insurance or professional services on behalf of Uber.
• With companies that are fully or partially owned or controlled by Uber.
• Data required for legal reasons, including with government entities or in connection with legal proceedings or disputes, including insurance claims.

5. Will Uber use, sell, or share Teens’ data for personalized advertising?

No. Teens may see ads when using Uber for teens, but they are not personalized to them.

8. Who is the data controller of Teens’ data?

A “data controller” is the company or companies responsible for deciding how data is collected, used and protected. Uber Technologies Inc. (based in the U.S.) and Uber B.V. (based in the Netherlands) are the data controllers for Teens’ data when they use Uber for teens in the European Union, United Kingdom, or Switzerland. Uber Saudi Limited acts as the local representative of the data controller, Uber Technologies Inc., when Teens use Uber for teens in the Kingdom of Saudi Arabia.

Uber Technologies Inc. is the data controller if Teens use Uber for teens anywhere else.

9. How may I contact Uber’s Data Protection Officer?

Uber’s Data Protection Officer ("DPO") helps Uber to understand and comply with data protection laws in the European Union and elsewhere when collecting and using data. Teens or Parent(s) can contact Uber’s DPO with any questions here, or by mail to Uber B.V. (Burgerweeshuispad 301, 1076 HR Amsterdam, The Netherlands), or Uber Saudi Limited, Building No. 6247, Al Olaya St., Al Muruj Dist., Riyadh 12281 - 2783, Kingdom of Saudi Arabia (Short Address: RHGA6247).

10. Where will Teens’ data be processed?

Uber operates, and processes user data, globally. This means that Teens’ data may be processed in countries, including the United States, whose data protection laws may be different from those where the Teens live. When we process data outside of where Teens live, we provide appropriate safeguards to protect that data as required by data protection laws, including the GDPR.

For more information on those safeguards, please see Uber’s Privacy Notice.

11. How long will Uber keep Teens’ data?

Uber keeps Teens’ data for as long as necessary to provide our services, and for the other purposes described in this notice. Once no longer necessary for these purposes, we delete the data. For more information on data retention, please refer to Uber’s Privacy Notice.

Account deletion can be requested here or through the Privacy Center. If account deletion is requested, we will delete Teens’ data, unless we have to keep the data to comply with legal obligations or for other legitimate reasons such as safety, security, and fraud.