The Uber experience was built with safety in mind. Through incident prevention tools, insurance coverage, and technology that keeps you connected, we’re dedicated to helping you move safely and focus on what matters most.
Our team of trained support agents is available 24/7 to respond to safety issues.
Just open the Uber app, tap Help in the main menu, and select your issue to be connected to our Support team.
Before you hop in, take a second to double-check the app for your driver’s information. Follow these 3 steps to make sure you get into the right car:
All potential drivers in the US must complete a screening before becoming an Uber driver-partner, and current drivers continue to be vetted for criminal offenses.
On every trip, you can tap a button for safety tools and get help whenever you need it.
Our guidelines ask you to treat others with respect, follow the law, and keep one another safe. Anyone who doesn’t follow them may lose access to our apps.
Before anyone can drive with Uber, they must undergo a multi-point review of driving history and criminal history. Screenings check for moving violations, drinking- and drug-related offenses, violent crime, and felonies. If a potential driver qualifies, they still have to remain in good standing with the law to stay in the Uber community.
Criminal and motor vehicle checks are proactively run each year, regardless of whether there’s a legal obligation in the city to do so
If a driver is charged with a new offense, we have technology that can notify us of that so we can remove access to the app. This helps to ensure that all drivers continue to meet our screening standards.
Drivers are periodically asked to take a selfie, which we match against their on-file identification to help ensure the right driver is behind the wheel.
Safety features are designed into the app. So you get home after a night out. So you can tell your loved ones where you are. And so there’s help if something unexpected happens.¹
You can use the in-app emergency button to call 911 to get help if you need it. The app displays your location and trip details, so you can quickly share them with the 911 dispatcher. In select US cities, this information is automatically shared with emergency services when you call.
Our customer support team is specially trained to respond to urgent safety issues.
Set up your Trusted Contacts and create reminders to share your trip status with friends and family in real time.
Access Uber’s safety features all in one place in the app whenever you’re riding with us.
Your feedback matters. Low-rated trips are logged, and users may be removed.
All Uber rides are tracked by GPS from start to finish so there’s a record of your trip if something happens.
The app makes phone numbers anonymous, so your personal information stays private.
Uber partners with leading insurance providers like Allstate, Farmers®, James River, and Progressive to help protect you if anything happens.
Our Community Guidelines were established to keep Uber enjoyable and inclusive for everyone. Any person who doesn’t follow the guidelines can be removed from the platform.
Our commitment to safety goes beyond the app. We partner with leading organizations to help make roads safer and our cities stronger.
Uber develops new processes and features with the help of leading experts from the fields of women’s safety, law enforcement, civil rights, and road safety.
Uber has an investigative team of former law enforcement professionals who offer immediate assistance in active cases.
Our team works with government officials and organizations like the Red Cross to support relief efforts on the ground.
We team up with organizations like Mothers Against Drunk Driving (MADD) to educate the public on the dangers of driving while impaired.
In collaboration with advocacy groups like NO MORE, we support awareness and prevention campaigns to help end sexual assault and harassment.
¹Certain requirements and features vary by region and may be unavailable.