Your guide to driving with UberPool

Riders can request an UberPool trip for just themselves or opt to bring a friend (1-2 passengers per request). When you arrive to pick up a rider, you’ll see a confirmation screen. On this screen, confirm the rider's name and select whether they’re alone or with a second rider. It's possible that you might pick up multiple UberPool requests at the same spot, so remember to confirm the riders' names when they get in the car. If a rider tries to bring 2 or more additional riders, you can cancel the trip and kindly suggest they request UberX instead.

You can adjust the app to match the correct number of people. If there aren’t enough seats for everyone, you should cancel the trip and let the rider know they can request a different ride. Riders with 2 or more additional passengers must request an UberX trip.

You may use your preferred navigation app, but Uber’s in-app navigation is highly recommended for UberPool trips. With Uber's navigation, you’ll automatically see passengers added to your UberPool trip without any extra taps, to help you have a seamless and stress-free experience. Visit Settings in your Driver app and tap Navigation to change these preferences.

You can kindly remind the rider that they’ve opted to share their ride with other passengers for a more affordable price. If they prefer to have a private ride or are running late, you can offer to end their trip early and suggest they request an UberX trip for a private and direct ride.

UberPool dropoff locations are fixed because Uber matches riders based on pickups and destinations. Changing the destination will affect the other passengers in the car. If they insist, you can offer to end their trip early and suggest they request an UberPool trip with their updated destination or request with UberX.

If a rider selected Express Pool, the dropoff may be on a corner a couple of blocks from their destination. If a rider asks you to drop them directly at their destination, kindly remind them that they opted to walk when they chose Express Pool. Your rating will not be affected.

It’s a best practice to confirm at pickup that your rider intended to request an UberPool trip and share their ride with other passengers. Additionally, you can confirm that a rider has chosen to walk when you arrive at their dropoff point. If your rider didn’t mean to request UberPool or would like a door-to-door ride, kindly ask that they cancel and request a ride with UberX instead.

Consider waiting one minute before calling the rider. If they still haven’t shown up after 2 minutes, you can cancel the trip, select Rider no-show, and move on. You’ll see a cancellation fee in your pay statement.

You can go to the Earnings section of your Driver app and tap the link at the bottom of the screen to see a detailed breakdown of each individual UberPool trip.

Yes, UberPool time and distance rates will include surge or Boost pricing. Each UberPool request counts toward your Quest promotion.

Pickup fares are applied per additional pickup stop, not per rider. If 2 separate riders are at the same pickup point, you’ll earn one pickup fare.

Your earnings are calculated based on fixed per-minute and per-mile rates starting from when the first rider enters your car to when the last rider exits. The surge multiple that exists when you accept the first UberPool rider will be the multiplier that applies to the entire UberPool trip. Any promotions or discounts the rider uses will not affect your earnings.

You’ll always earn the time, distance, base fare, and any applicable surge or Boost pricing for the entire duration of the trip. In this case, you’ll be paid from the time the rider enters your car to when they leave your vehicle.

Yes, you’re paid for all the time you spend on a trip. Even though riders pay an upfront price, your earnings are calculated based on the actual time and distance you travel plus applicable surge and Boost.

You’re paid fixed per-minute and per-mile rates starting from when the first rider enters your car to when the last rider leaves. If you have an UberPool rider in your car and spend time waiting for another rider once you arrive at their pickup location, you’ll always be paid for this time.

Visit partners.uber.com to find your exact rates for all types of trips, including UberPool.

Express Pool is a type of request where riders can choose to walk to and from corner pickup and dropoff spots, so you can make quick stops with fewer detours. You'll earn your usual Pool rates, and issues outside your control won’t affect your driver rating.

Express Pool is available in a limited number of cities. You’ll see an indicator in your app at pickup or dropoff if a rider has selected the Express Pool option.