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uberPOOL

FAQs

uberPOOL is an option for riders to share their ride, matching them with other riders going the same direction. So, while riders pay less, drivers are still paid on time and distance.

Understanding trips

uberPOOL 101

uberPOOL

How it works

Different riders traveling at the same time normally need two uberX drivers. POOL puts these riders in the same car, meaning riders can each pay less than they would riding with uberX.

uberPOOL trips are longer, with less dead time between requests. This means more time on the road and less time waiting around.

uberPOOL

Frequently asked questions

What is uberPOOL?

  • uberPOOL is an option for riders to share their ride, matching them with other riders going the same direction.
  • Different riders traveling at the same time normally need two uberX drivers. POOL puts these riders in the same car, meaning riders can each pay less than they would riding with uberX. Partners, on the other hand, will be able to complete more total trips and spend more of their time online earning money. It's a win-win!
  • It is more efficient travel, better for the environment, better for traffic congestion, and more time per hour spent earning "on trip" for partners.

How far will I go out of the way to pick up someone else?

  • uberPOOL matches riders going in the same direction. A rider requesting an uberPOOL understands that he or she may have to go a little out of the way, but we’ll make sure that it’s not too inconvenient for you or the other rider.

Will riders be upset about taking a longer route with uberPOOL than they would with uberX?

  • Riders who request uberPOOL are choosing to share their ride in exchange for a discounted fare. Riders understand that sharing the ride could lead to a slightly longer trip and are ok with that since they are receiving a significantly discounted fare.

How do you know that riders are going in the same direction?

  • Riders are required to enter their destination when requesting an uberPOOL. We’ll only match up riders who are traveling along a similar route.

How many riders are allowed at a time?

  • Currently, two riders are allowed per pickup location for a total of four riders in your vehicle. We will communicate this policy to riders, but if a rider shows up with more than two people, we suggest that you kindly request that they cancel that trip and request an uberX.

Will I get an uberPOOL request in the middle of a trip?

  • Yes, you can get a POOL request before, during, or after picking up the first rider.

What if a rider doesn’t show up?

  • We’ll make sure that both riders understand that when they request an uberPOOL, another rider and a driver are now depending on them to show up on time.
  • As a driver, we suggest that you wait one minute before calling the rider. If the rider still hasn’t shown up after another minute, cancel the trip and move on.

Can riders change their destination?

  • No, with uberPOOL drop-off locations are fixed. Riders are not allowed to change their destination after they have requested a ride. If a rider wants to change their destination, kindly request that they cancel and request another uberPOOL.

Which rider should I drop off first?

  • The app will tell you the most efficient order for all rider pickups and drop-offs. But you can change the drop-off order for your riders by ending the trip early after the first drop-off and submitting the appropriate answer to the question in your app.

How does surge work?

  • Surge on uberPOOL always matches surge on uberX. If you pick up multiple riders at different surge multiples then the average of the surge multiples will apply to your fare.

How long should I wait for riders?

  • A countdown timer will appear in the driver app (unlike uberX) that counts down from 2 minutes so partners know when they can cancel to collect their cancellation fee.

Getting paid

How do I see how much I made on a uberPOOL trip?

For uberPOOL trips that are matched with multiple riders, uberPOOL payment statements in your driver app can be hard to understand. The $ amounts are correct, but the $ amounts are often spread out unevenly across the riders you picked up along your route.

For Example: If you made $10 on trip A with Rider 1 and Rider 2, it could be displayed in the driver app as you making $1 with Rider 1 and $9 with Rider 2. It will still add up to $10, seeing a trip for $1 can be a confusing experience. We have fixed this problem on the partner site and are working on fixing it in the driver app as well.

For now the best way to see how much you made on an uberPOOL trip that was matched with more than one rider is to do the following:

  1. Go to partners.uber.com
  2. Log-in using the same information you use in your driver app
  3. Find the POOL trip under payment statements
  4. POOL trips that were matched with more than one rider have a drop down arrow on the left like this one
  5. Click the drop down to see the fare breakdown from the multiple riders
Learn more on earnings

Driving with POOL

Learn how pros around the world drive with uberPOOL

uberPOOL is changing how people move across the globe in cities of the United States, Canada, China, England, and Mexico. Shareable rides mean cheaper transportation and more efficient earning. To get started driving with uberPOOL, let’s learn from some expert driver-partners of Boston, London, Los Angeles, and New York.

Learn more

POOL like a pro with

8 uberPOOL tips and tricks

To help Uber driver-partners make the most of their uberPOOL trips, we asked three experts to offer their tips and tricks for getting started, interacting with riders, and navigating the routes.

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