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Audio Recording

We are committed to building new technologies that help make your Uber experience safer, so you can ride and drive with confidence.

If you feel uncomfortable during your ride, you can now record the audio of the trip within the app.

Just tap the blue shield to open your Safety Toolkit and access the Record Audio option. The trip will be recorded in the app, and you can choose to share it with Uber after the ride has ended.

For everyone’s safety

Riders and drivers can record audio through their app to help encourage safe, comfortable interactions on trips. By giving them this control, Uber empowers its users to monitor and report uncomfortable situations.

Designed to protect your privacy

When a rider or driver uses this feature during a ride, the audio recording will be stored and encrypted on the phone so that no one—not even the person who initiated the recording—can access it. Uber can only access it if the user opens an incident report with Uber and includes this audio file. Unless this happens, Uber cannot access any of the contents.

Help Uber investigate

We take safety reports seriously. If a user opens a report with an audio file, the Safety team will review it. Uber will take appropriate action in accordance with our policies.

  • To maintain the privacy of parties in the vehicle, the recorded content is encrypted, and neither riders nor drivers can listen to it. After a serious incident, Uber will consider providing the audio recording to the reporting party upon request on a case-by-case basis.

    To learn more about our approach to privacy, please see our Privacy Notice.

  • You can always cancel the trip if you feel uncomfortable or don’t want to be recorded. Riders will see a message in their app informing them that audio may be recorded on their trip. The app also sends notification messages to drivers in many states.

    We take user privacy very seriously and limit any review of an audio recording to a dedicated Safety team at Uber. If we receive a recording that is not relevant to a safety incident, we will delete it.

  • No. If you don’t submit an incident report with the recording attached, Uber has no access to the recording.

  • No. The phone will take over the microphone, and the recording will automatically stop. You’ll have to start recording again on your own after the call.

  • No, Uber is not listening as the recording is happening. Uber also cannot listen to the recording unless the user includes it with an incident report.

  • Other parties in the vehicle will not be notified at the time a recording begins, but riders will be notified of the possibility of recording when they’re matched with a driver.

    In states that require all-party consent for recording (which includes CA, CT, DE, FL, HI, IL, MA, MD, MI, MT, NH, NV, PA, OR, and WA), drivers will also be notified of the possibility of recording when they’re matched with the rider.

  • In accordance with our law enforcement guidelines and third-party data request policies, and as may be required under applicable laws, Uber may provide the audio recording to third parties with appropriate legal process or in emergency situations.

  • Recordings are encrypted using AES encryption Galois/Counter Mode (GCM) on the consumer’s device. Only Uber has the key to decrypt the file after it has been submitted to our Safety Support team by a user. Importantly, it is the user's choice when to record audio and when to share it with Uber.

  • The majority of US states do not require you to obtain consent to record, but there are additional requirements in some states, including CA, CT, DE, FL, HI, IL, MA, MD, MI, MT, NH, NV, PA, OR, and WA. Please review your state’s laws to ensure that you’re complying with requirements around consent.

    You can also review this privacy best practices guide, developed by the Future of Privacy Forum and Uber, to learn more about recording laws in the US and what they require you to do. Please keep in mind that if you drive between different states, the law may change based on where you are in the moment. If you’re using Uber’s Audio Recording feature in a state that requires all parties to consent, both the rider and the driver will receive in-app notice of the possibility of recording before the trip begins.

More about safety at Uber

Driver safety

Count on 24/7 support and emergency assistance. Share your trip with loved ones. Our focus is on your safety so you can focus on the opportunity.

Rider safety

Millions of rides are requested every day. Every rider has access to safety features built into the app. And every ride has a support team if you need them.

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