When you use Uber, you trust us with your personal data. We’re committed to keeping that trust. That starts with helping you understand our privacy practices.

This notice describes the personal data we collect, how it’s used and shared, and your choices regarding this data. We recommend that you read this along with our Privacy Overview, which highlights key points about our privacy practices.

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A. Scope

This notice applies to users of Uber’s services anywhere in the world, including users of Uber’s apps, websites, features or other services.

This notice describes how Uber and its affiliates collect and use personal data. This notice applies to all users of our apps, websites, features or other services anywhere in the world, unless covered by a separate privacy notice, such as the Uber Freight Privacy Notice or Careem Privacy Policy. This notice specifically applies to:

• Riders: individuals who request or receive transport, including those who receive transport requested by another individual
• Drivers: individuals who provide transport to Riders individually or through partner transport companies
  
• Delivery recipients: individuals who request or receive food, or other products and services, including via Uber Eats, Postmates and Cornershop
  
• Couriers: individuals who provide delivery services, including via Uber Eats, Postmates and Cornershop
  

This notice also governs Uber’s other collection of personal data in connection with its services. For example, we may collect the contact information of individuals who use accounts owned by Uber for Business customers, or of owners or employees of restaurants or other merchants; personal data of those who start but do not complete applications to be drivers or couriers; or other personal data in connection with our mapping technology and features.

All those subject to this notice are referred to as “users” in this notice.

In addition, please note the following:

• For users in Argentina: The Public Information Access agency, in its role of Regulating Body of Law 25.326, is responsible for receiving complaints and reports presented by any data subjects who believe their rights have been impacted by a violation of the local data protection regulation.
  
• For users in Brazil: Please see here for information regarding Uber’s privacy practices required under Brazil’s General Data Protection Law (Lei Geral de Proteção de Dados - LGPD).
  
• For California users: Information regarding Uber’s privacy practices related to the California Consumer Privacy Act (CCPA) is available here.
  
• For users in Colombia: This notice also applies for the lessors and lessees. For the purposes of this notice, lessors will be considered as drivers and lessees will be considered as riders.
  
• For users in Mexico: Please see here for information regarding Uber’s privacy practices required under Mexico’s Mexican Personal Data Protection Law (Ley Federal de Protección de Datos Personales en Posesión de los Particulares).
  
• For users in Nigeria: Uber does not process the personal data of users in Nigeria for purposes of the legitimate interests of Uber or other parties. Instead, Uber processes such personal data on the grounds that it is necessary to fulfil our obligations to users under our Terms of Use or other agreements with users, or based on users’ consent.
  
• For users in South Korea: Please see here for information about Uber affiliate UT LLC's privacy practices.
  
• For Guest Users: The personal data of those who order or receive trips or deliveries via partner websites or apps (such as when ordering from a restaurant or other merchant), or arranged by other account owners (collectively “Guest Users”) is used solely to provide such trips, deliveries or other services requested through a third party, and for purposes of safety and security, customer support, research and development, enabling communication between users, and in connection with legal proceedings and requirements, each as described in “How we use personal data” below. Guest User personal data may be shared with third parties for these purposes. Such data may be associated with, and accessible by, the owner of that account. This specifically includes Guest Users who receive trips/deliveries ordered by owners of Uber Health, Uber Central, Uber Direct or Uber for Business accounts, or who receive trips or deliveries ordered by friends, family members or others. To submit questions, comments or complaints regarding Guest User data, or to submit requests regarding such data, please visit here.

Our practices are subject to applicable laws in the places in which we operate. This means that we engage in the practices described in this notice in a particular country or region only if permitted under the laws of those places. Please contact us here or via the addresses below with any questions regarding our practices in a particular country or region.

B. Data controller and transfer

Uber B.V. and Uber Technologies Inc. are the data controllers for the personal data collected in connection with the use of Uber’s services in the European Economic Area, the United Kingdom and Switzerland.

Uber Technologies Inc. is the data controller for the personal data collected in connection with the use of Uber’s services everywhere else.

Uber B.V. (Mr. Treublaan 7, 1097 DP, Amsterdam, the Netherlands) and Uber Technologies Inc. (1515 3rd Street, San Francisco, CA, 94158, USA) are the data controllers for the personal data collected in connection with the use of Uber’s services in the European Economic Area, the United Kingdom and Switzerland. If you’re a driver in the UK, the Uber entity holding the relevant PHV operator licence is a controller for complying with licensing requirements.

Uber Technologies Inc. is the data controller for the personal data collected in connection with the use of Uber’s services everywhere else.

Uber operates and processes personal data globally. We may also transfer such data to countries other than the one where our users live or use Uber’s services. We do so in order to fulfil our agreements with users, such as our Terms of Use, or based on users’ prior consent, adequacy decisions for the relevant countries, or other transfer mechanisms as may be available under applicable law, such as the Standard Contractual Clauses.

Questions, comments and complaints about Uber’s data practices can be submitted here. You can also use this form to submit a question to Uber’s Data Protection Officer.

A. The data we collect

Uber collects personal data:

• provided by users to Uber, such as during account creation
  
• created during use of our services, such as location, app usage and device data
  
• from other sources, such as other users or account owners, business partners, vendors, insurance and financial solution providers, and governmental authorities

The following personal data is collected by or on behalf of Uber:

1. Data provided by users. This includes:

• User profile: We collect data when users create or update their Uber accounts. This may include their name, email address, phone number, login name and password, address, profile picture, payment or banking information (including related payment verification information), driving licence and other government identification documents (which may provide document numbers as well as date of birth, gender and photo). This also includes vehicle or insurance information of drivers and couriers, emergency contact information, user settings, and evidence of health or fitness to provide services using Uber apps.
  
  This also includes gender and/or occupation (when required for certain Uber services or programmes, such as Uber Cash or features that enable women to provide services or receive services only to/from other women).
  
  We may use the photos submitted by users to verify their identities, such as through facial verification technologies. For more information, please see the section called “How we use personal data”.
  
• Background check and identity verification (drivers and couriers). This may include information such as driver history or criminal record (where permitted by law), licence status, known aliases and prior addresses, and right to work. This information may be collected by an authorised vendor on Uber’s behalf. We also verify the identities of riders and of delivery recipients who request alcohol delivery.
  
• Demographic data: We may collect demographic data about users, including through user surveys. In some countries, we may also receive demographic data about users from third parties.
  
  We may also infer demographic data from other data collected from users. For example, where necessary to enable features that allow women to provide or receive services to/from other women, we may infer gender using their first name. In such cases, we enable users to change their gender if necessary via in-app settings.
  
• User content: We collect the data submitted by users when they contact Uber customer support (including at Uber Greenlight Hubs, or via video conferencing tools), provide ratings or compliments for other users, restaurants or merchants, or otherwise contact Uber. This may include feedback, photographs or other recordings collected by users, including audio or video recordings (such as from dashcams) submitted by users in connection with customer support. This also includes metadata relating to the method you use to communicate with Uber.
• Travel information: We collect travel itinerary information, including the times and dates of upcoming flight, accommodation or car hire reservations, from users of our Uber Travel feature. We collect such information: (i) when users input their information manually into an Uber Travel itinerary, or (2), if authorised by users to access their Gmail accounts, from travel-related email confirmations. If authorised, Uber will only access users’ Gmail accounts to collect travel itinerary information to enable the Uber Travel feature, and will adhere to Google’s API Services User Data Policy, including the limitations on use of data collected from users’ Gmail accounts.
  

2. Data created during the use of our services. This includes:

• Location data (driver and courier): We collect drivers’ and couriers’ precise or approximate location data, including to enable trips and deliveries, to enable trip/delivery tracking and safety features, to prevent and detect fraud, and to satisfy legal requirements. Uber collects this data when the Uber app is running in the foreground (app open and onscreen) or background (app open but not onscreen) of their mobile device.
  
• Location data (riders and delivery recipients). We collect riders’ and couriers’ precise or approximate location data to enable and enhance use of our apps, including to improve pick-ups, facilitate deliveries, enable safety features, and prevent and detect fraud. Please see our Rider location help page for detailed information on how we use this data.
  
  We collect such data from users’ mobile devices if they enable us to do so. (See “Choice and transparency” below for information on how riders and delivery recipients can enable location data collection). Uber collects such data from the time a trip or delivery is requested until it finishes (and may indicate such collection via an icon or notification on your mobile device depending on your device’s operating system), and whenever the app is running in the foreground (app open and onscreen) of their mobile device.
  
  Riders and delivery recipients may use the Uber apps without enabling Uber to collect precise location data from their mobile devices. However, this may affect features in the Uber apps. For example, a user who has not enabled location data collection will have to enter their pick-up address manually. In addition, the location data collected from a driver during a trip will be linked to the rider’s account, even if the rider has not enabled location data to be collected from their device, including for purposes of receipt generation, customer support, fraud detection, insurance and litigation.
  
• Transaction information: We collect transaction information related to the use of our services, including the type of services requested or provided, order details, payment transaction information (such as a restaurant’s or merchant's name and location and amount of transaction), delivery information, date and time the service was provided, amount charged, distance travelled, and payment method. Also, if someone uses your promotion code, we may associate your name with that person.
  
• Usage data: We collect data about how users interact with our services. This includes data such as access dates and times, app features or pages viewed, app crashes and other system activity, and type of browser. We may also collect data regarding the third-party sites or services used before interacting with our services, which we use for marketing. (Please see "How we use data" below for more information on how we market our services to users).
  
  In some cases, we collect this data through cookies, pixels, tags and similar tracking technologies that create and maintain unique identifiers. To find out more about these technologies, please see our Cookie Notice.
  
• Device data: We may collect data about the devices used to access our services, including the hardware models, device IP address or other unique device identifiers, operating systems and versions, software, preferred languages, advertising identifiers, device motion data, and mobile network data.
  
• Communications data: We enable users to communicate with each other and Uber through Uber’s mobile apps and websites. For example, we enable drivers and riders, and couriers and delivery recipients, to call, text or send other files to each other (generally without disclosing their telephone numbers to each other). To provide this service, Uber receives some data regarding the calls, texts or other communications, including the date and time of the communications and the content of the communications. Uber may also use this data for customer support services (including to resolve disputes between users), for safety and security purposes, to improve our services and features, and for analytics.
  
• Safety recordings: In certain jurisdictions, and where permitted by law, users can record the audio and/or video of their trips through an in-app feature or using a dashcam. In app recordings are encrypted and stored on users’ devices, and are only shared with Uber if submitted to customer support by the users in connection with safety incidents. Please see here more information.
  

3. Data from other sources. These include:

• Users participating in our referral programmes. For example, when a user refers another person, we receive the referred person’s personal data from that user.
  
• Uber account owners who request services for or on behalf of other users, or who enable such users to request or receive services through their accounts. This includes owners of Uber for Business accounts.
  
• Users or others providing information in connection with claims or disputes.
  
• Uber business partners through which users create or access their Uber account, such as payment providers, social media services, or apps or websites that use Uber’s APIs or whose APIs Uber uses.
  
• Uber business partners in connection with debit or credit cards issued by a financial institution in partnership with Uber to the extent disclosed in the terms and conditions for the card.
  
• Vendors who help us verify users’ identity, background information and eligibility to work, or who screen users in connection with sanctions, anti-money laundering or know-your-customer requirements.
  
• insurance, vehicle or financial services providers for drivers and/or couriers.
  
• Partner transport companies (for drivers or couriers who use our services through an account associated with such a company).
  
• Publicly available sources.
  
• Marketing service providers or data resellers whose data Uber uses for marketing or research.
  
• Law enforcement officials, public health officials and other government authorities.

Uber may combine the data collected from these sources with other data in its possession.

B. How we use personal data

Uber uses personal data to enable reliable and convenient transport, delivery and other products and services. We also use such data:

• To enhance the safety and security of our users and services
• For customer support
• For research and development
• To enable communication between users
• To send marketing and non-marketing communications to users
• In connection with legal proceedings

Uber does not sell or share user personal data with third parties for their direct marketing, except with users’ consent.

We use personal data we collect:

1. To provide our services. Uber uses data to provide, personalise, maintain and improve our services.

This includes using data to:

• Create/update accounts
  
• Enable transport and delivery services (such as using location data to facilitate a pick-up or delivery), features that involve data sharing (such as fare splitting, ETA sharing, and ratings and compliments), and accessibility features to facilitate use of our services by those with disabilities
  
• Process payments
  
• Track and share the progress of trips or deliveries

• Create Uber travel itineraries and offer related services, such as trips to the airport, hire car reservations or food deliveries.
  
• Personalise users’ accounts. We may, for example, present an Uber Eats user with personalised restaurant or food recommendations based on their previous orders. Please see the section of this notice entitled “Choice and transparency” to find out how to object to this use of personal data.
  
• Facilitate insurance, vehicle, invoicing or financing solutions
• Perform necessary operations to maintain our services, including to troubleshoot software bugs and operational problems, to conduct data analysis, testing and research, and to monitor and analyse usage and activity trends.

Uber performs the above activities, including the collection and use of location data for purposes of these activities, on the grounds that they are necessary to fulfil our obligations to users under our Terms of Use or other agreements with users.

2. Safety and security. We use personal data to help maintain the safety, security, and integrity of our services and users. This includes:

• Verifying users' identity and eligibility to provide transport or deliveries, including through reviews of background checks, where permitted by law, to help prevent use of our services by unsafe drivers and/or riders.
  
  In certain regions, this includes Uber’s Real-time ID check feature, which prompts drivers and couriers to share a selfie before going online to help ensure that the driver or courier using the app matches the Uber account we have on file. Where permitted by law, this also includes performing facial verification of photographs submitted by users, or collected from public databases, to prevent identity borrowing or to verify users’ identities.
  
• Using data from drivers’ or couriers’ devices to detect unsafe driving behaviour such as speeding or harsh braking and acceleration, and to inform them of safer driving practices. We also use data from couriers’ devices to verify the type of vehicle they used to provide deliveries.
  
• Using device, location, user profile, usage and other data to prevent, detect and combat fraud. This includes identifying fraudulent accounts or uses of our services, preventing use of our services by unauthorised drivers or couriers, verifying user identities in connection with certain payment methods, and preventing and combating unauthorised access to users’ accounts.
  
• Using user ratings, reported incidents and other feedback to encourage compliance with our Community Guidelines and as grounds for deactivating users with low ratings or who have otherwise violated such guidelines in certain countries.
  
• Sharing information regarding serious driver or courier safety incidents or compliance with local regulations with third parties, including other companies who enable users to request or provide trips or delivery services, or intermediaries who collect and report such information for multiple companies, to prevent drivers or couriers who may pose a safety risk to the platform or its users from using Uber’s or those other companies’ services. We may also share with third parties, including those affected by such incidents, whether the incidents result in account deactivation.
  
• Using ratings, usage and other data to prevent matching of riders and drivers for whom there is higher risk of conflict (for instance, because a user previously gave the other user a one-star rating).

Uber performs the above activities on the grounds that they are necessary to fulfil our obligations to users under our Terms of Use or other agreements with users, and/or for purposes of the legitimate safety and security interests of Uber or other parties, including users and members of the general public.

3. Customer support. Uber uses the information we collect (which may include call recordings) to provide customer support, including to investigate and address user concerns and to monitor and improve our customer support responses and processes.

Uber performs the above activities on the grounds that they are necessary to fulfil our obligations to users under our Terms of Use or other agreements with users.

4. Research and development. We may use personal data for testing, research, analysis, product development and machine learning to improve the user experience. This helps us make our services more convenient and easy to use, enhance the safety and security of our services, and develop new services and features.

Uber performs the above activities on the grounds that they are necessary to fulfil our obligations to users under our Terms of Use or other agreements with users in order to improve our existing services and features, or for purposes of Uber’s legitimate interests in developing new services and features.

5. Enabling communications between users. For example, a driver may message or call a rider to confirm a pick-up location, a rider may contact a driver to retrieve a lost item, or a restaurant or courier may call a delivery recipient with information about their order.

Uber performs the above activities on the grounds that they are necessary to fulfil our obligations to users under our Terms of Use or other agreements with users.

6. Marketing. Uber may use personal data to market our services to our users. This includes sending users communications about Uber services, features, promotions, sweepstakes, studies, surveys, news, updates and events. We may do so via various methods, including email, text messages, push notifications, in-app communications and ads, and ads on third-party platforms.

We may also inform users about products and services offered by Uber partners. For example, we may provide recommendations, promotions or ads for Uber partners based on users’ past delivery orders. Although we inform users about products and services offered by Uber partners, we do not sell users’ personal data to, or share it with, such partners or others for purposes of their own direct marketing or advertising, except with users’ consent.

We may use the data we collect, including in combination with advertising partners’ data, to personalise and improve the marketing communications (including ads) that we send on and off Uber’s apps and websites, including based on user location, use of Uber’s services, and user preferences and settings. For example, we share user data (such as hashed email address, usage information, and device or user identifiers) with Facebook and TikTok to personalise and improve our ads for Uber’s services.

For information about how to opt out of certain marketing communications (including ads) from Uber and its advertising partners, please see the section titled “Marketing choices”.

We may also send users communications regarding elections, ballots, referenda, and other political and notice processes that relate to our services. For example, Uber has notified some users by email of ballot measures or pending legislation relating to Uber’s services in those users’ areas.

Uber performs the above activities on the grounds that they are necessary for purposes of Uber’s legitimate interests in informing users about Uber services and features or those offered by Uber partners, or on the basis of user consent. See the sections entitled “Choice and transparency” and “Marketing choices” for information on your choices regarding Uber’s use of your data for marketing.

7. Non-marketing communications. Uber may use personal data to generate and provide users with receipts, inform them of changes to our terms, services or policies, or send other communications that aren’t for the purpose of marketing the services or products of Uber or its partners.

Uber performs the above activities on the grounds that they are necessary to fulfil our obligations to users under our Terms of Use or other agreements with users, or for purposes of Uber’s and its users legitimate interests in informing users about events that may have an impact on how they can use Uber services.

8. Legal proceedings and requirements. We may use personal data to investigate or address claims or disputes relating to the use of Uber’s services, to satisfy requirements under applicable laws, regulations, or operating licences or agreements, or pursuant to legal process or governmental request, including from law enforcement.

Uber performs the above activities on the grounds that they are necessary for the purposes of Uber’s legitimate interests in investigating and responding to claims and disputes relating to the use of Uber’s services and features, and/or necessary for compliance with applicable legal requirements.

9. Automated decision-making

We use personal data to make automated decisions relating to the use of our services. This includes:

• Enabling dynamic pricing, where the price of a trip or the delivery fee for Uber Eats orders is determined based on constantly varying factors such as the estimated time and distance, the predicted route, estimated traffic and the number of riders and drivers using Uber at a given moment.
  
• Matching available drivers and couriers to users requesting services. Users can be matched based on availability, proximity and other factors such as likelihood of confirming a trip based on their past behaviour or preferences. Please see here for further information about our matching process.
  
• Determining user ratings and deactivating users with low ratings. In the European Union or where otherwise required by law, such deactivation occurs only after human review and/or the possibility to appeal. For more information about how ratings are determined and used, please see here for rider ratings, here for driver ratings and here for courier ratings. Please also see the section below entitled “Ratings look-up” for further information.
  
• Flagging users who are identified as having engaged in fraud, unsafe activity or other activities that may harm Uber, its users and others. In some cases, such as when a user is determined to be abusing Uber’s referral programme or has submitted fraudulent documents, such behaviour may result in automatic deactivation or, in the European Union or where otherwise required by law, deactivation after human review.
  
• Using driver location information, and communications between riders and drivers, to identify cancellation fees earned or induced through fraud. For example, if we determine by using such information that a driver is delaying a rider pick-up in order to induce a cancellation, we will not charge the rider a cancellation fee and will adjust the amounts paid to the driver to omit such a fee. To object to such an adjustment, please contact Uber customer support.
  
• Using driver data (such as location, rating and gender) and rider data (such as rating, origin and destination) to help avoid pairings of users that may result in increased risk of conflict.

Click the links in this section for more information about these processes. To object to a deactivation resulting from these processes, please contact Uber customer support.

Uber performs the above activities on the grounds that they are necessary to fulfil our obligations to users under our Terms of Use or other agreements with users, or on the grounds that they are necessary for the purposes of the legitimate interests of Uber, its users and others.

C. Cookies and third-party technologies

Uber and its partners use cookies and other identification technologies on our apps, websites, emails and online ads for purposes described in this notice and Uber’s Cookie Notice.

Cookies are small text files that are stored on browsers or devices by websites, apps, online media and advertisements. Uber uses cookies and similar technologies for purposes such as:

• Authenticating users
  
• Remembering user preferences and settings
  
• Determining the popularity of content
  
• Delivering and measuring the effectiveness of advertising campaigns
  
• Analysing site traffic and trends, and generally understanding the online behaviours and interests of people who interact with our services

We may also allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs and other technologies to identify the devices used by visitors to our websites, as well as when they visit other online sites and services.

Please see our Cookie Notice for more information regarding the use of cookies and other technologies described in this section.

D. Data sharing and disclosure

Some of Uber’s services and features require that we share personal data with other users or at a user’s request. We may also share such data with our affiliates, subsidiaries and partners for legal reasons or in connection with claims or disputes.

Uber may share personal data:

1. With other users

This includes sharing:

• Riders’ first name, rating and pick-up and/or drop-off locations with drivers
  
• Riders’ first name with other riders in a carpool trip. Riders in carpool trips may also see the drop-off location of the other riders.
  
• Delivery recipients’ first name, delivery address and order information with their courier and restaurant or merchant. We may also share ratings and feedback, or other information to the extent required by law, with the restaurant partner and courier.
  
• For drivers and couriers, we may share data with the rider(s), delivery recipient(s) and restaurants or merchants, including name and photo, vehicle make, model, colour, number plate and vehicle photo, location (before and during trip), average rating provided by users, total number of trips, period of time since they signed up to be a driver or courier, contact information (if permitted by applicable laws), and driver or courier profile, including compliments and other feedback submitted by past users.
  
  We also provide riders and delivery recipients with receipts containing information such as a breakdown of amounts charged, driver or courier first name, photo and route map. We also include other information on those receipts if required by law.
  
• For those who participate in Uber’s referral programme, we share certain personal data of referred users, such as trip count, with the user who referred them, to the extent relevant to determining the referral bonus.
  

2. At the user’s request

This includes sharing data with:

• Other people at the user’s request. For example, we share a user’s ETA and location with a friend when requested by that user, or a user’s trip information when they split a fare with a friend.
  
• Uber business partners. For example, if a user requests a service through a partnership or promotional offering made by a third party, Uber may share certain data with that third party. This may include, for example, other services, platforms, apps or websites that integrate with our APIs, vehicle suppliers or services, those with an API or service with which we integrate, or restaurants, merchants or other Uber business partners and their users in connection with promotions, competitions or specialised services.
  
• Emergency services: We offer features that enable users to share their data with police, fire and ambulance services in the event of an emergency or after certain incidents. For more information, please see the sections below entitled “Choice and transparency” and “Emergency data sharing”.
  

3. With the general public

Questions or comments from users submitted through public forums such as Uber blogs and Uber social media pages may be viewable by the public, including any personal data included in the questions or comments submitted by a user.

4. With the Uber account owner

If a user requests transport or places an order using an account owned by another party, we may share their order or trip information, including location data, with the owner of that account. This occurs, for example, when:

• A rider uses their employer’s Uber for Business profile, such as when they take trips arranged through Uber Central
  
• A driver or courier uses an account owned by or associated with an Uber partner transport company or restaurant
  
• A rider takes a trip arranged by a friend or under a Family Profile
  
• A courier acts as a substitute (UK only)
  

5. With Uber subsidiaries and affiliates

We share personal data with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf. For example, Uber processes and stores such data in the United States on behalf of its international subsidiaries and affiliates.

6. With Uber service providers and business partners

Uber provides personal data to vendors, consultants, marketing partners, research firms and other service providers or business partners. These include:

• Payment processors and facilitators
  
• Background check and identity verification providers
  
• Cloud storage providers
  
• Google, in connection with the use of Google Maps in Uber’s apps (see Google’s Privacy Policy for information about their collection and use of data)
  
• Social media companies, including Facebook and TikTok, in connection with Uber’s use of their tools in Uber’s apps and websites (see Facebook’s and TikTok’s privacy policies for information on their collection and use of data)
• Marketing partners and marketing platform providers, including social media advertising services, advertising networks, third-party data providers and other service providers to reach or better understand our users and measure advertising effectiveness
  
• Research partners, including those performing surveys or research projects in partnership with Uber or on Uber’s behalf
  
• Vendors that assist Uber to enhance the safety and security of its apps
  
• Consultants, lawyers, accountants and other professional service providers
  
• Insurance and financing partners
  
• Airports
  
• Providers of bikes and scooters that can be rented through Uber apps, such as Lime
  
• Restaurants, supermarkets and other merchants with whom delivery recipients place orders, as well as partners and/or their point of sale providers, including for order fulfilment, delivery, communications and marketing purposes
  
• Third-party vehicle suppliers, including fleet and car hire partners
  

7. For legal reasons or in the event of a dispute

Uber may share users’ personal data if we believe that it’s required by applicable law, regulation, operating licence or agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns.

This includes sharing personal data with law enforcement officials, public health officials, other government authorities, airports (if required by the airport authorities as a condition of operating on airport property) or other third parties as necessary to enforce our Terms of Service, user agreements or other policies, to protect Uber’s rights or property or the rights, safety or property of others, or in the event of a claim or dispute relating to the use of our services. In the event of a dispute relating to the use of another person’s credit card, we may be required by law to share your personal data, including trip or order information, with the owner of that credit card.

For more information, please see Uber’s Guidelines for Law Enforcement Authorities - United States, Guidelines for Law Enforcement Authorities - outside the US and Guidelines for Third-Party Data Requests and Service of Legal Documents.

This also includes sharing personal data with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing or acquisition of all or a portion of our business by or into another company.

8. With consent

Uber may share a user’s personal data other than as described in this notice if we notify the user and they consent to the sharing.

E. Data retention and deletion

Uber retains user data for as long as necessary for the purposes described above.

Users can request deletion of their accounts at any time. Uber may retain user data after a deletion request due to legal or regulatory requirements or for reasons stated in this policy.

Uber retains user data for as long as necessary for the purposes described above. This means that we retain different categories of data for different periods of time depending on the type of data, the category of user to whom the data relates and the purposes for which we collected the data.

Users may request deletion of their account at any time through the Settings > Privacy menus in the Uber app, or through Uber’s website (riders and delivery recipients here; drivers and couriers here).

Following an account deletion request, Uber deletes the user’s account and data, unless they must be retained for legal or regulatory requirements, for purposes of safety, security and fraud prevention, or because of an issue relating to the user’s account such as an outstanding credit or an unresolved claim or dispute. Because we are subject to legal and regulatory requirements relating to drivers and couriers, this generally means that we retain their account and data for a minimum of 7 years after a deletion request. For riders and delivery recipients, their data is generally deleted within 90 days of a deletion request, except where retention is necessary for the above reasons.

Uber enables users to access and/or control data that Uber collects, including through:

• Privacy settings
• Device permissions
• In-app ratings pages
• Marketing choices

Uber also enables users to request access to or copies of their data, changes or updates to their accounts, or deletion of their accounts, or to request that Uber restricts its processing of user personal data.

1. Privacy settings

The Settings > Privacy menu in the Uber app allows riders and delivery recipients to set or update their preferences regarding location data collection and sharing, emergency data sharing, and notifications.

• Location data collection (riders and delivery recipients)

Riders and delivery recipients can enable/disable Uber to collect location data from their mobile devices through their device settings, which can be accessed via the Settings > Privacy > Location menu.

• Share live location (riders)

Riders can enable/disable Uber to share their real-time location data from their mobile devices with their drivers through their device settings, which can be accessed via the Settings > Privacy > Location menu.

• Emergency data sharing

Riders can enable Uber to share real-time location data from their mobile devices with emergency police, fire and ambulance services. Such data may include approximate location at the time the emergency call was placed; the car’s make, model, colour and number plate information; the rider’s name and phone number; pick-up and drop-off locations; and driver’s name.

Riders may enable/disable this feature via the Settings > Privacy > Location menu, or the Safety Centre.

Drivers and couriers can also enable/disable emergency data sharing via the App settings > Emergency data sharing menu, or the Safety Toolkit.

• Notifications: account and trip updates

Uber provides users with trip status notifications and updates relating to activity on their account. These notifications are a necessary part of using the Uber app and cannot be disabled. However, users can choose the method by which they receive these notifications in the Settings > Privacy menu.

• Notifications: discounts and news

Users can enable Uber to send push notifications about discounts and news from Uber. Push notifications can be enabled or disabled through the Settings > Privacy menus in the Uber app.

• Communications from restaurants and merchants

Users can opt in to receiving communications from certain restaurants while placing an order in the Uber Eats app. Those who opt in can choose to stop receiving such communications through the Settings > Account > Data Sharing menus in the Uber Eats app.

2. Device permissions

Most mobile device platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without the device owner’s permission, and these platforms have different methods for how that permission can be obtained. Please check the available settings on your device or check with your provider.

3. In-app ratings pages

After every trip, drivers and riders are able to rate each other on a scale of 1 to 5. An average of those ratings is associated with a user’s account and is displayed to other users to whom they provide services or from whom they receive services. For example, rider ratings are available to drivers from whom they request transport, and driver ratings are available to riders.

This two-way system holds everyone accountable for their behaviour. Accountability helps create a respectful, safe environment for drivers and riders.

Riders can see their average rating in the main menu of the Uber app.

Drivers can see their average rating after tapping their profile photo in the Uber Driver app.

Couriers can also be rated by delivery recipients, restaurants and merchants. Click here for more information.

4. Marketing choices

Users can opt out of certain marketing communications (including ads) and use of their data for marketing in the following ways:

• Ad settings: These settings enable users to choose whether their data is shared with Uber’s advertising partners to deliver personalised ads, and/or to measure the effectiveness of such ads.
• Marketing emails and messages: To opt out of receiving marketing emails from Uber, or for instructions on how to set your preferences regarding whether to receive marketing SMS or push notifications from Uber, click here. Users can also opt out of receiving emails and other messages from Uber by following the unsubscribe instructions in those messages. We may still send users who have opted out non-promotional communications, such as receipts for trips or information about their account.
• Cookies and related technologies: For information on how to opt out of personalised ads using cookies and related technologies, please see our Cookie Notice.
• Uber Eats ads: Uber Eats users can opt out of certain personalised ads from Uber’s advertising partners here. Users who opt out may still see ads, but they will be less relevant.

5. User personal data requests

Uber provides users with a variety of ways to find out about, control, and submit questions and comments about Uber’s handling of their personal data.

• Accessing data: Users can access data including their profile data and trip or order history through the Uber apps or via Uber’s website. Users can also use our Explore your data feature to view an online summary of information about their account, such as number of trips or orders, rating, rewards status, and number of days they’ve been an Uber user. Users can also request access to their data here.
  
• Receiving data: Users can request a copy of their personal data using our Download your data tool. For an overview of the data available through that tool, please click here. Users can also request a copy of their data here.
  
• Changing or updating data: Users can edit the name, phone number, email address, payment method and photo associated with their account through the Settings menu in Uber’s apps or driver portal. Users can also ask to update or correct their data here.
  
• Deleting data: Users can request deletion of their account at any time through the Settings > Privacy menus in the Uber app, or through Uber’s website (riders and delivery recipients here; drivers and couriers here).
  
• Objections, restrictions and complaints: Users can request that we stop using all or some of their personal data, or that we limit our use of their data. This includes objecting to our use of personal data that is based on Uber’s legitimate interests. Uber may continue to process data after such objection or request to the extent required or permitted by law.
  
  In addition, depending on their location, users may have the right to file a complaint relating to Uber’s handling of their personal data with the data protection authority in their country. For example, users in the European Union and South America can submit such requests to the data protection authorities in the country in which they live.

Users can submit the above requests here.

We may occasionally update this notice.

We may occasionally update this notice. If we make significant changes, we will notify users in advance of the changes through the Uber apps or through other means, such as email. We encourage users to periodically review this notice for the latest information on our privacy practices.

Use of our services after an update constitutes consent to the updated notice to the extent permitted by law.