Our premium ride option is better than ever. Uber Black is making a new commitment to quality, with highly rated professional drivers, new vehicle standards, and features designed to personalize your ride.
Imagine your perfect ride, down to details on temperature, luggage support, and even the level of conversation with your driver. With Ride Preferences, a new feature for Uber Black and Uber Black SUV, you can ask your driver to tailor the trip environment to your liking, with just a few taps in the app.
We understand that unexpected delays pop up. With Uber Black and Uber Black SUV, you can enjoy a little extra time to get to your car—5 minutes until you’re charged a waiting fee and up to 15 minutes until being charged a driver cancellation fee (except at airports).*
When riding with Uber Black or Uber Black SUV, you unlock premium support. Reach experienced agents on the phone for 24 hours after completing a trip. To call us, open the app, go to Help, and tap Call Premium Support.**
*Except at airports, after 5 minutes riders will be charged a per-minute waiting fee; riders will not be charged a driver cancellation fee for up to 15 minutes after the Uber Black driver-partner arrives. On airport properties, Uber Black riders will be charged a per-minute waiting fee after 2 minutes and will not be charged a fee for a driver cancellation for up to 5 minutes after the Uber Black driver-partner arrives. Note that drivers can still cancel at any time, but riders will only be charged driver cancellation fees for Uber Black trips as noted above. Riders may be charged cancellation fees if a rider initiates a cancellation.
**Phone support excludes canceled trips and is only available within 24 hours of a completed trip.