To allow for more distance between riders and drivers, passengers are no longer allowed to sit in the front seat when riding with Uber. This means every ride requested with Uber will have one less passenger seat available.
Why ride with Uber Black SUV
Professional drivers on every trip
Expect elevated service from professional drivers. People driving with Uber Black must maintain a minimum rating requirement of 4.85 stars, be insured to drive commercially, and meet state- or local-level livery regulations.
The business class of back seats
Featuring premium cars with leather seats, a trip with Uber Black or Uber Black SUV lets you stretch out in comfort and show up in style.
Features designed around your perfect ride
Imagine your perfect ride, down to details on temperature, luggage support, and even the level of conversation with your driver. With Ride Preferences, a feature for Uber Black and Uber Black SUV, you can ask your driver to tailor the trip environment to your liking, with just a few taps in the app.
More flexible pickups
We understand that unexpected delays pop up. With Uber Black and Uber Black SUV, you can enjoy a little extra time to get to your car—5 minutes until you’re charged a waiting fee and up to 15 minutes until being charged a driver cancellation fee (except at airports).*
Premium customer support
When riding with Uber Black or Uber Black SUV, you unlock premium support. Reach experienced agents on the phone for 24 hours after completing a trip. To call us, open the app, go to Help, and tap Call Premium Support.**
How to ride with Uber Black SUV
Open the app and enter your destination in the "Where to?" box. Once you confirm your pickup and destination addresses are correct, select Black SUV at the bottom of your screen. Then tap Confirm Black SUV.
Once you’ve been matched, you’ll see your driver’s picture and vehicle details and can track their arrival on the map.
Check that the vehicle details match what you see in the app before getting in your SUV.
Your driver has your destination and directions for the fastest way to get there, but you can always request a specific route.
3. Hop out
You'll be automatically charged through your payment method on file, so you can exit your SUV as soon as you arrive.
Remember to rate your driver to help improve the safety of Uber and make it enjoyable for everyone.
*Except at airports, after 5 minutes riders will be charged a per-minute waiting fee; riders will not be charged a driver cancellation fee for up to 15 minutes after the driver with Uber Black arrives. On airport properties, riders choosing Uber Black will be charged a per-minute waiting fee after 2 minutes and will not be charged a fee for a driver cancellation for up to 5 minutes after the driver arrives. Note that drivers can still cancel at any time, but riders will only be charged driver cancellation fees for Uber Black trips as noted above. Riders may be charged cancellation fees if a rider initiates a cancellation.
**Phone support excludes canceled trips and is only available within 24 hours of a completed trip.
The material provided on this web page is intended for informational purposes only and may not be applicable in your country, region, or city. It is subject to change and may be updated without notice.