Uber uses a simple 2-way rating system: drivers and riders give each other ratings based on their trip experience. Your driver rating is an average of the last 500 ratings from your riders.
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After each trip, riders and drivers have the opportunity to rate each other from 1 to 5 stars, based on their trip experience. Ratings are anonymous. You won’t see individual ratings tied to a particular trip or person.
Many riders think about certain specific aspects of a trip when giving a rating. Here’s what 5-star drivers say riders appreciate most.
Clean and well-maintained interiors and exteriors help provide a better rider experience.
It doesn’t hurt to chat a bit to your rider. Keep it easygoing, polite, and respectful. You can also ask your rider if they have a preferred route.
Some drivers will provide a little something extra, such as bottled water, mints, or phone chargers.
Your rating details can all be found in your driver profile, which you can find by tapping your picture in the top right corner of the Driver app.
If a rider gave you a low rating because of the trip price, traffic, or other issues that you couldn’t help, we’ll remove it from your average rating.
No, you won’t receive star ratings for any canceled or unaccepted trips.
It’s normal for your average rating to vary over the course of your first 50 to 100 trips. This is because there are fewer available trips making up your average. As you complete more and more rated trips, your overall rating will be more stable.
Providing a thoughtful rating for your rider strengthens the marketplace and helps everyone get the most from Uber. Some drivers consider these 3 things when rating a rider:
The information provided on this web page is intended for informational purposes only and may not be applicable in your country, region, or city. It is subject to change and may be updated without notice.