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Your delivery partner satisfaction rating, explained

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How to give, get, and check ratings

1. Once you complete your pickup, the app gives you the opportunity to rate the restaurant. You also get to rate your customer once you drop off their order.

2. Restaurant staff and customers have the option to leave you feedback, too. If someone gives you a thumbs down, the app may ask that person for a bit more feedback about why that rating was chosen.

3. The app adds the ratings you get into an average that’s displayed to your customers before and during a trip.

4. You can see your average satisfaction rating in your app. Tap your profile picture, followed by Profile, then tap the rating under your name for details.

If you receive a low rating

Tips for earning a higher rating from customers

  • Quick and efficient

  • Friendly service

  • Perfect handoff

  • Delivered with care

  • Great communication

Questions from delivery partners