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星级评分的运作方式

优步平台使用了双向评分系统:合作车主和乘客可基于其行程体验为彼此评分。您的合作车主评分是乘客提供的最近 500 次评分的平均值。

想要查看派送信息?

  • 通过本视频,您可以了解:

    • 您首次看到合作车主平均评分的时间
    • 合作车主平均评分的变化频率
    • 乘客选择评分时考虑的因素
    • 乘客提供较低评分时系统采取的处理方法
    • 查看评分和反馈的地方
    Youtube (filled)

The basics of ratings

After each trip, riders and drivers have the opportunity to rate each other from 1 to 5 stars, based on their trip experience. Ratings are anonymous. You won’t see individual ratings tied to a particular trip or person.

提供、获得和查看评分的方法

1. After a trip, the app gives you and your rider each the opportunity to provide a rating.

2. If you or your rider chooses lower than 5 stars, the app may ask for a bit more feedback about why that rating was chosen.

3. Riders also have the option to choose from a set of compliments that apply to you or your trip together.

4. The app adds the ratings you get into an average that’s displayed to your riders before and during a trip. Your average rating is an average of the last 500 ratings you’ve received.

5. 您可以在车主端查看您的评分、反馈和赞扬。依次轻触左上角的菜单图标和您的头像照片,然后轻触姓名下方的平均评分,即可了解详情。

常见问题

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