Miongozo ya Jumuiya ya Uber
Tumebuni Mwongozo wa Jumuiya Yetu kufanya kila huduma iwe salama, iheshimike na iridhishe. Iwapo wewe ni dereva au msafiri, mtumiaji wa JUMP au msafirishaji, mgahawa au mteja wa Uber Eats, kila mtu anatakiwa kuwaheshimu watu wote, kuimarisha usalama na kufuata sheria.
Katika video hii, utapata maelezo kuhusu:
- Baadhi ya viwango vyetu
- Jinsi ya kuwasiliana nasi
Maelezo kuhusu Mwongozo wa Jumuiya
Not following any of our Community Guidelines may result in the loss of access to your Uber accounts. Here are a few examples:
Using Uber apps to commit any crime
Sexual assault or sexual misconduct
Discriminating against someone based on traits such as age, color, disability, gender identity, marital status, national origin, race, religion, sex, sexual orientation, or any other characteristic protected under relevant law
Vidokezo vya usalama
Your personal space and comfort should be respected at all times while you're driving or delivering with Uber. If you encounter a difficult rider or customer, here are a few resources.
You can cancel a trip at any time
Ikiwa unahisi unatishiwa au kutokuwa salama, unaweza kumaliza safari na uripoti tukio hilo.
Ripoti tukio hilo
Uber reviews all reports submitted to our customer support team that may violate our Community Guidelines. To report an incident through your app, go to Help, select the relevant trip, and submit a message to our support team.
Wasiliana na mamlaka kukitokea ajali
Ikiwa unahitaji usaidizi ukiwa safarini, tumia Kitufe cha Dharura kwenye App kupiga simu kwa mamlaka. App hii inaonesha mahali ulipo na taarifa nyingine kuhusu safari, ili uweze kuwasiliana na kitengo cha dharura tatizo lolote likitokea.
Maswali yanayoulizwa sana
- How does Uber enforce the Community Guidelines?
Uber receives feedback through a variety of channels, reviews reports submitted to our customer support team that may violate our Community Guidelines, and may investigate through a specialized team. We may put a hold on your account until our review is complete. Not following any one of our Community Guidelines may result in the loss of access to your Uber accounts. This may include certain actions you may take outside of the apps, if we determine that those actions threaten the safety of the Uber community or cause harm to Uber’s brand, reputation, or business.
- Ni hatua gani ambazo zinaweza kusababisha kupoteza uwezo wa kutumia App yoyote ya Uber?
Not following any of our Community Guidelines may result in the loss of access to your Uber accounts. Here are some examples of Community Guidelines violations:
Physical contact. Hurting or intending to hurt anyone.
Threatening and rude behavior. Using language or gestures that could be disrespectful, threatening, or inappropriate.
Breaking laws. Violating any applicable law, including airport rules and regulations when at the airport, and rules of the road, such as speed and traffic laws, at any time when using Uber apps. All drivers and delivery people using a vehicle are required by law to maintain a valid driver’s license, insurance, and vehicle registration.
Discrimination. Discriminating against someone based on traits such as age, color, disability, gender identity, marital status, national origin, race, religion, sex, sexual orientation, or any other characteristic protected under relevant law.
Drugs and alcohol. Driving or biking while intoxicated (it’s against the law).
Fraud. Deception can weaken trust and also be dangerous. Examples of fraud include deliberately increasing the time or distance of a trip or delivery for fraudulent purposes; accepting trip, order, or delivery requests without the intention to complete them, including provoking riders to cancel for fraudulent purposes; creating dummy accounts for fraudulent purposes; claiming fraudulent fees or charges, like false cleaning fees; intentionally requesting, accepting, or completing fraudulent or falsified trips or deliveries; claiming to complete a delivery without ever picking up the delivery item; picking up a delivery item but retaining all or a portion of the item, and not delivering the entire order; abusing promotions and/or not using them for their intended purpose; disputing charges for fraudulent or illegitimate reasons; or creating improper duplicate accounts.
Account sharing. To use any Uber app, you need to register and maintain an active account. Don’t let another person use your account, and never share your personal information used in connection with your account, such as your user name and password with anyone else.
Providing inaccurate vehicle information. For an easy pickup or delivery, Uber apps give riders and customers identifying information about drivers and delivery people and their vehicles, including their license plate number, vehicle make and model, profile picture, and name. Inaccurate or outdated information creates confusion among riders and customers and can diminish their experience using Uber apps.
Sex while using Uber apps. Uber has a no-sex rule. Sexual contact is prohibited while using Uber apps, including during a trip or on a delivery, regardless of whether you know the person or they give you their consent.
Sexual assault and misconduct. Uber prohibits sexual assault and sexual misconduct of any kind. Sexual assault and misconduct refers to sexual contact or behavior without explicit consent of the other person.
Unwanted contact with riders after a trip or delivery. Contact should end when the trip or delivery is complete, unless it’s to return a lost item. For example, texting, calling, visiting, or trying to visit someone in person after completing a trip or delivery is not allowed.
- Do Uber’s Community Guidelines apply to my riders and customers, too?
Yes. Uber's Community Guidelines apply to everyone who uses any of the Uber apps, including drivers, riders, delivery people, Uber Eats customers, restaurants, and users.
Taarifa inayopatikana kwenye ukurasa huu wa tovuti ni kwa madhumuni ya kutoa taarifa pekee na huenda isitumike katika nchi, kanda au jiji lako. Inaweza kubadilika na huenda tukaibadilisha bila kukuarifu.