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Committed to better support

You didn’t have the experience you expected. It’s our goal to make sure you have a great ride, every time. We’re investing in customer support to make sure we can answer all your questions as quickly as possible.

Help when you need it

24/7 customer support

Contact us directly from your Uber app. We’re always online to answer your questions.

  • Tap Help in the app menu
  • Find the topic matching your concern
  • Let us know how we can help

I was charged a cancellation fee

Sometimes you need to cancel a ride. When this happens, we want to make sure drivers are paid fairly for their time. You’re charged a fee if you cancel 2 minutes after making a request. If you think this fee was in error, we want to hear about it.

My driver took a poor route

Trip prices are calculated using both distance and time. With upfront pricing, you should be charged the amount you were shown when you requested the ride. If something happened that made the ride take longer or cost more, let us know.

Helpful resources

Here are some other common issues: