Our Community Guidelines were developed to help make every experience feel safe and respectful. Whether you're a driver or a rider, JUMP user or delivery partner, restaurant partner or customer, everyone is expected to treat everyone else with respect, help keep one another safe, and follow the law.
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Not following any of our Community Guidelines may result in the loss of access to your Uber accounts. Here are a few examples:
Drug use and open containers of alcohol are never allowed while using the Uber apps
Discriminating against someone based on traits such as age, color, disability, gender identity, marital status, national origin, race, religion, sex, sexual orientation, or any other characteristic protected under relevant law
Knowingly refusing a rider a trip because of their service animal
Using the Uber apps to commit any crime
Sexual assault or sexual misconduct
Adults can’t request a ride for someone under the age of 18 or allow children to ride alone—they must be accompanied by an adult. When picking up children, confirm that a parent or guardian is traveling with them. If you notice at pickup that your rider looks under 18, you can decline the trip and report it to Uber. Note that refusing or canceling trips on this basis will not affect your driver rating. It’s also a good idea to let your rider know why you can’t accept the trip, so they’re not left wondering what happened.
Riders are responsible for providing car seats when riding with small children. If they didn't bring the appropriate car seat or you’re not comfortable with a rider installing one in your car, you can cancel the ride. Note that refusing or canceling trips on this basis will not affect your driver rating.
If your rider looks young, here's how you could handle the situation:
Your personal space and comfort should be respected at all times while you're driving or delivering with us. If you encounter a difficult rider or customer, here are a few recommendations.
If you feel threatened or unsafe, you can end the trip and report the incident to us.
Uber investigates all reports submitted to our customer support team that may violate our Community Guidelines. To report an incident through your app, go to Help, select the relevant trip, and submit a message to our support team.
If you need help while you're on a trip, use the in-app emergency button to call authorities. The app displays your location and trip details, so you can quickly share them with emergency services.
Uber receives feedback through a variety of channels, reviews reports submitted to our customer support team that may violate our Community Guidelines, and may investigate through a specialized team. We may put a hold on your account until our review is complete. Not following any one of our Community Guidelines may result in the loss of access to your Uber accounts. This may include certain actions you may take outside of the apps, if we determine that those actions threaten the safety of the Uber community or cause harm to Uber’s brand, reputation, or business.
Not following any of our Community Guidelines may result in the loss of access to your Uber accounts. Here are some examples of Community Guidelines violations:
Physical contact. Hitting, hurting, or otherwise intending to hurt anyone.
Threatening and rude behavior. Using language or gestures that could be disrespectful, threatening, or inappropriate.
Breaking laws. Violating any applicable law, including airport rules and regulations when at the airport, and the rules of the road, including speed and traffic laws, at any time when using the Uber apps. All drivers and delivery partners using a vehicle are required by law to maintain a valid driver’s license, insurance, and vehicle registration.
Discrimination. Discriminating against someone based on traits such as age, color, disability, gender identity, marital status, national origin, race, religion, sex, sexual orientation, or any other characteristic protected under relevant law.
Drugs and alcohol. Driving or biking while intoxicated (it’s against the law).
Fraud. Deception can weaken trust and also be dangerous. Examples of fraud include deliberately increasing the time or distance of a trip or delivery for fraudulent purposes; accepting trip, order, or delivery requests without the intention to complete them, including provoking riders to cancel for fraudulent purposes; creating dummy accounts for fraudulent purposes; claiming fraudulent fees or charges, like false cleaning fees; intentionally requesting, accepting, or completing fraudulent or falsified trips or deliveries; claiming to complete a delivery without ever picking up the delivery item; picking up a delivery item but retaining all or a portion of the item, and not delivering the entire order; abusing promotions and/or not using them for their intended purpose; disputing charges for fraudulent or illegitimate reasons; or creating improper duplicate accounts.
Account sharing. To use any Uber app, you need to register and maintain an active account. Don’t let another person use your account, and never share your personal user name and password with anyone else.
Providing inaccurate vehicle information. For an easy pickup or delivery, the Uber apps give riders and customers identifying information about drivers and delivery partners and their vehicles, including their license plate number, vehicle make and model, profile picture, and name. Inaccurate or outdated information creates confusion among riders and customers and can diminish their experience using the Uber apps.
Sex while using the Uber apps. Uber has a no-sex rule. Sexual contact is prohibited while using the Uber apps, including during a trip or on a delivery, regardless of whether you know the person or they give you their consent.
Sexual assault and misconduct. Uber prohibits sexual assault and sexual misconduct of any kind. Sexual assault and misconduct refers to sexual contact or behavior without explicit consent of the other person.
Unwanted contact with riders after a trip or delivery. Contact should end when the trip or delivery is complete, unless it’s to return a lost item. For example, texting, calling, visiting, or trying to visit someone in person after completing a trip or delivery is not allowed.
Yes. Uber's Community Guidelines apply to everyone who uses any of our apps, including drivers, riders, delivery partners, Uber Eats customers, restaurants, and users.
The information provided on this web page is intended for informational purposes only and may not be applicable in your country, region, or city. It is subject to change and may be updated without notice.