Follow the law
This section is based on laws and regulations that everyone must follow
For example, using the Uber platform to commit any crime—such as transporting drugs, money laundering, committing drug or human trafficking, or sexually exploiting children—or to violate any other law is strictly prohibited.
Service animals and assistive devices
Drivers may not deny a ride to a rider with a service animal or assistive devices (such as a wheelchair or crutches) because of the service animal or assistive devices. Applicable laws generally prohibit drivers from denying service to riders because of their service animals or assistive devices, and from otherwise discriminating against riders with service animals or assistive devices. Knowingly refusing a rider a trip because of their service animal or assistive devices will result in the driver losing access to the Uber platform.
In the US, there are no exceptions to this policy, even if a driver has documented allergies, religious objections, or a fear of animals. If a driver is not sure if a rider’s animal is a service animal, they can always ask if it is a service animal, and what tasks the animal is trained to perform.
Uber takes reports of discriminatory behavior seriously. Any users found to have engaged in discriminatory behavior or used discriminatory language may lose access to the Uber platform.
Tips for drivers
By law, you can’t refuse a trip because a rider is traveling with a service animal or assistive devices. Knowingly refusing a rider a trip because of their service animal or assistive devices will result in losing access to the Uber platform.
Tips for riders
Your driver can’t refuse to transport you because you’re riding with a service animal or assistive devices. If you're riding with an animal that's not a service animal, it's good etiquette to contact your driver and let them know that you’re traveling with a pet. Drivers are free to choose whether to transport pets that aren’t service animals.
Drivers and riders should comply with local laws when traveling with infants and small children. Where use of a car seat is required by law, it’s the rider’s responsibility to provide and fit a suitable car seat, unless our local guidelines, terms, or other policies say otherwise. Children age 12 and under should travel in the back seat.
Riders and their guests, as well as drivers and delivery people, are prohibited from carrying firearms while using the Uber platform, to the extent permitted by applicable law.
Other unacceptable activities
Never use Uber’s trademark or intellectual property without permission.
Tips for drivers and delivery people
If it’s required under local law to display Uber-branded items, you should only use Uber-branded items that are obtained from Uber. Do not display Uber-branded items when you are not accessing the platform. You must return Uber-branded items to Uber if you lose access to the platform. The use of unauthorized or third-party items—such as lights, placards, signs, or similar items bearing Uber’s name or trademark—may confuse riders or Uber Eats users.
Deception can weaken trust and also be dangerous. Intentionally falsifying information or assuming someone else's identity, for example when signing in or undergoing a security check, isn’t allowed.
It’s important to provide accurate information when reporting incidents, creating and accessing your Uber accounts, disputing charges or fees, and requesting credits. Only request fees or refunds that you’re entitled to, and use offers and promotions only as intended. Don’t knowingly complete invalid transactions.
Fraudulent activity includes actions such as: deliberately increasing the time or distance of a trip or delivery for fraudulent purposes; accepting trip, order, or delivery requests without the intention to complete; creating dummy accounts; claiming fraudulent fees or charges; intentionally requesting, accepting, or completing fraudulent or falsified trips or deliveries; claiming to complete a delivery without ever picking up the delivery item; actions intended to disrupt or manipulate the normal functioning of the Uber platform; abusing promotions; disputing charges for fraudulent or illegitimate reasons; creating improper duplicate accounts; or falsifying documents, records, or other data for fraudulent purposes.
Tips for riders
Never bring illegal drugs or open containers of alcohol into a car. If you have reason to believe your driver may be under the influence of drugs or alcohol, ask the driver to end the trip immediately. Then exit the vehicle and call 911. After the driver has ended the trip and you have left the vehicle, please also report your experience to Uber.
Tips for drivers and delivery people
By law, you cannot drive or bike while intoxicated. The law prohibits driving or biking while under the influence of alcohol, drugs, or any other substance that impairs your ability to safely operate a vehicle or bicycle. If you encounter a rider who is too drunk or rowdy, you have the right to decline the trip for your own safety.
Tips for bike and scooter riders
Never ride while under the influence of alcohol, drugs, or any other substance that impairs your ability to safely operate a bike or scooter.
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