Uber's Community Guidelines
Our Community Guidelines were developed to help make every experience feel safe and respectful. Whether you're a driver or a rider, JUMP user or delivery person, restaurant or Uber Eats customer, everyone is expected to treat everyone else with respect, help keep one another safe, and follow the law.
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Community Guidelines spotlight
Not following any of our Community Guidelines may result in the loss of access to your Uber accounts. Here are a few examples:
Drug use and open containers of alcohol are never allowed while using Uber apps
Discriminating against someone based on traits such as age, color, disability, gender identity, marital status, national origin, race, religion, sex, sexual orientation, or any other characteristic protected under relevant law
Knowingly refusing a rider a trip because of their service animal
Using Uber apps to commit any crime
Sexual assault or sexual misconduct
The basics of driving families
Unaccompanied underage riders are prohibited on the Uber platform
Account holders are not allowed to request a ride for someone under the age of 18 who will not be accompanied by an adult during the ride. When picking up children, you may confirm that a parent or guardian is traveling with them. If you notice at pickup that your rider looks under 18, you can decline the trip and report it to Uber. Note that refusing or canceling trips on this basis will not affect your driver rating. It’s also a good idea to let your rider know why you can’t accept the trip, so they’re not left wondering what happened.
Small children are required by law to be in a car seat
Riders are responsible for providing car seats when riding with small children. If they didn't bring the appropriate car seat or you’re not comfortable with a rider installing one in your car, you can cancel the trip. Note that refusing or canceling trips on this basis will not affect your driver rating.
How to help prevent underage riding
If your rider looks young, here's how you could handle the situation:
1. When you arrive at the pickup location and your rider looks under 18, you can decline the trip and politely let them know that minors aren't allowed to have an Uber account.
2. Note that refusing or canceling trips on this basis will not affect your driver rating.
3. Report the incident through the app.
Your personal space and comfort should be respected at all times while you're driving or delivering with Uber. If you encounter a difficult rider or customer, here are a few resources.
You can cancel a trip at any time
If you feel threatened or unsafe, you can end the trip and report the incident to us.
Report the incident
Uber reviews all reports submitted to our customer support team that may violate our Community Guidelines. To report an incident through your app, go to Help, select the relevant trip, and submit a message to our support team.
Contact authorities in the event of an emergency
If you need help while you're on a trip, use the in-app Emergency Button to call authorities. The app displays your location and trip details, so you can quickly share them with emergency services.
Frequently asked questions
- How does Uber enforce the Community Guidelines?
Uber receives feedback through a variety of channels, reviews reports submitted to our customer support team that may violate our Community Guidelines, and may investigate through a specialized team. We may put a hold on your account until our review is complete. Not following any one of our Community Guidelines may result in the loss of access to your Uber accounts. This may include certain actions you may take outside of the apps, if we determine that those actions threaten the safety of the Uber community or cause harm to Uber’s brand, reputation, or business.
- What are some actions that may result in losing access to any Uber app?
Not following any of our Community Guidelines may result in the loss of access to your Uber accounts. Here are some examples of Community Guidelines violations:
Physical contact. Hurting or intending to hurt anyone.
Threatening and rude behavior. Using language or gestures that could be disrespectful, threatening, or inappropriate.
Breaking laws. Violating any applicable law, including airport rules and regulations when at the airport, and rules of the road, such as speed and traffic laws, at any time when using Uber apps. All drivers and delivery people using a vehicle are required by law to maintain a valid driver’s license, insurance, and vehicle registration.
Discrimination. Discriminating against someone based on traits such as age, color, disability, gender identity, marital status, national origin, race, religion, sex, sexual orientation, or any other characteristic protected under relevant law.
Drugs and alcohol. Driving or biking while intoxicated (it’s against the law).
Fraud. Deception can weaken trust and also be dangerous. Examples of fraud include deliberately increasing the time or distance of a trip or delivery for fraudulent purposes; accepting trip, order, or delivery requests without the intention to complete them, including provoking riders to cancel for fraudulent purposes; creating dummy accounts for fraudulent purposes; claiming fraudulent fees or charges, like false cleaning fees; intentionally requesting, accepting, or completing fraudulent or falsified trips or deliveries; claiming to complete a delivery without ever picking up the delivery item; picking up a delivery item but retaining all or a portion of the item, and not delivering the entire order; abusing promotions and/or not using them for their intended purpose; disputing charges for fraudulent or illegitimate reasons; or creating improper duplicate accounts.
Account sharing. To use any Uber app, you need to register and maintain an active account. Don’t let another person use your account, and never share your personal information used in connection with your account, such as your user name and password with anyone else.
Providing inaccurate vehicle information. For an easy pickup or delivery, Uber apps give riders and customers identifying information about drivers and delivery people and their vehicles, including their license plate number, vehicle make and model, profile picture, and name. Inaccurate or outdated information creates confusion among riders and customers and can diminish their experience using Uber apps.
Sex while using Uber apps. Uber has a no-sex rule. Sexual contact is prohibited while using Uber apps, including during a trip or on a delivery, regardless of whether you know the person or they give you their consent.
Sexual assault and misconduct. Uber prohibits sexual assault and sexual misconduct of any kind. Sexual assault and misconduct refers to sexual contact or behavior without explicit consent of the other person.
Unwanted contact with riders after a trip or delivery. Contact should end when the trip or delivery is complete, unless it’s to return a lost item. For example, texting, calling, visiting, or trying to visit someone in person after completing a trip or delivery is not allowed.
- Do Uber’s Community Guidelines apply to my riders and customers, too?
Yes. Uber's Community Guidelines apply to everyone who uses any of the Uber apps, including drivers, riders, delivery people, Uber Eats customers, restaurants, and users.
The information provided on this web page is intended for informational purposes only and may not be applicable in your country, region, or city. It is subject to change and may be updated without notice.
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