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优步社区指南

Our Community Guidelines were developed to help make every experience feel safe and respectful. Whether you're a driver or a rider, JUMP user or delivery person, restaurant or Uber Eats customer, everyone is expected to treat everyone else with respect, help keep one another safe, and follow the law.

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聚焦社区指南

Not following any of our Community Guidelines may result in the loss of access to your Uber accounts. Here are a few examples:

  • Drug use and open containers of alcohol are never allowed while using Uber apps

  • Discriminating against someone based on traits such as age, color, disability, gender identity, marital status, national origin, race, religion, sex, sexual orientation, or any other characteristic protected under relevant law

  • Knowingly refusing a rider a trip because of their service animal

  • Using Uber apps to commit any crime

  • Sexual assault or sexual misconduct

The basics of driving families

Unaccompanied underage riders are prohibited on the Uber platform

Account holders are not allowed to request a ride for someone under the age of 18 who will not be accompanied by an adult during the ride. When picking up children, you may confirm that a parent or guardian is traveling with them. If you notice at pickup that your rider looks under 18, you can decline the trip and report it to Uber. Note that refusing or canceling trips on this basis will not affect your driver rating. It’s also a good idea to let your rider know why you can’t accept the trip, so they’re not left wondering what happened.

Small children are required by law to be in a car seat

Riders are responsible for providing car seats when riding with small children. If they didn't bring the appropriate car seat or you’re not comfortable with a rider installing one in your car, you can cancel the trip. Note that refusing or canceling trips on this basis will not affect your driver rating.

How to help prevent underage riding

If your rider looks young, here's how you could handle the situation:

1. When you arrive at the pickup location and your rider looks under 18, you can decline the trip and politely let them know that minors aren't allowed to have an Uber account.

2. Note that refusing or canceling trips on this basis will not affect your driver rating.

3. Report the incident through the app.

安全建议

Your personal space and comfort should be respected at all times while you're driving or delivering with Uber. If you encounter a difficult rider or customer, here are a few resources.

You can cancel a trip at any time

如果您觉得受到威胁或感到不安全,可以结束行程并将此事件报告给优步。

报告事件

Uber reviews all reports submitted to our customer support team that may violate our Community Guidelines. To report an incident through your app, go to Help, select the relevant trip, and submit a message to our support team.

遇到紧急情况时联系相关机构

如果您在行程中需要帮助,请使用应用中的紧急援助按钮呼叫相关机构。应用中会显示您的位置和行程详情,因此,您可以将此类信息迅速告知应急服务机构。

常见问题

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