Uber's Community Guidelines
Our Community Guidelines were developed to help make every experience feel safe and respectful. Whether you're a driver or a rider, JUMP user or delivery person, restaurant or Uber Eats customer, everyone is expected to treat everyone else with respect, help keep one another safe, and follow the law.
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Community Guidelines spotlight
Not following any of our Community Guidelines may result in the loss of access to your Uber accounts. Here are a few examples:
Drug use and open containers of alcohol are never allowed while using Uber apps
Discriminating against someone based on traits such as age, color, disability, gender identity, marital status, national origin, race, religion, sex, sexual orientation, or any other characteristic protected under relevant law
Knowingly refusing a rider a trip because of their service animal
Using Uber apps to commit any crime
Sexual assault or sexual misconduct
The basics of driving families
Unaccompanied underage riders are prohibited on the Uber platform
Account holders are not allowed to request a ride for someone under the age of 18 who will not be accompanied by an adult during the ride. When picking up children, you may confirm that a parent or guardian is traveling with them. If you notice at pickup that your rider looks under 18, you can decline the trip and report it to Uber. Note that refusing or canceling trips on this basis will not affect your driver rating. It’s also a good idea to let your rider know why you can’t accept the trip, so they’re not left wondering what happened.
Small children are required by law to be in a car seat
Riders are responsible for providing car seats when riding with small children. If they didn't bring the appropriate car seat or you’re not comfortable with a rider installing one in your car, you can cancel the trip. Note that refusing or canceling trips on this basis will not affect your driver rating.
How to help prevent underage riding
If your rider looks young, here's how you could handle the situation:
1. When you arrive at the pickup location and your rider looks under 18, you can decline the trip and politely let them know that minors aren't allowed to have an Uber account.
2. Note that refusing or canceling trips on this basis will not affect your driver rating.
3. Report the incident through the app.
Your personal space and comfort should be respected at all times while you're driving or delivering with Uber. If you encounter a difficult rider or customer, here are a few resources.
You can cancel a trip at any time
If you feel threatened or unsafe, you can end the trip and report the incident to us.
Report the incident
Uber reviews all reports submitted to our customer support team that may violate our Community Guidelines. To report an incident through your app, go to Help, select the relevant trip, and submit a message to our support team.
Contact authorities in the event of an emergency
If you need help while you're on a trip, use the in-app Emergency Button to call authorities. The app displays your location and trip details, so you can quickly share them with emergency services.
Frequently asked questions
- How does Uber enforce the Community Guidelines?
- What are some actions that may result in losing access to any Uber app?
- Do Uber’s Community Guidelines apply to my riders and customers, too?
The information provided on this web page is intended for informational purposes only and may not be applicable in your country, region, or city. It is subject to change and may be updated without notice.