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Delivering using the Uber Eats app

Here’s some information about how the app can help make deliveries successful.

Looking for driving info? Switch to driver

How a delivery works

Ready to start delivering? Understanding how deliveries work and what to expect can help make for an easier, stress-free experience.

A step-by-step on how deliveries work

Picking up orders

After accepting a delivery request, you’ll get the order number, order details, and customer’s name.

Directions to the pickup location will show along with any specific pickup instructions. The order receipt should always match the details shown in the Driver app.

Dropping off orders

There are 3 types of delivery options:

  • Leave at door
  • Meet outside
  • Meet at door

Once you’ve arrived, your customer will get a notification. Verify in the app which delivery option they’ve chosen, and follow their directions for completing the dropoff.

Contacting Support

If you ever need support while on a trip, you can reach an agent by tapping the menu icon, then selecting Help and the issue you need assistance with.


Here are a few other tips offered by merchants and couriers that you might find helpful.

  • Picking up batched orders

    Accepting multiple orders from the same merchant helps you wait less and deliver more, maximizing your earnings.

  • Unable to contact customer

    If you can’t reach your customer by text or call, a timer will start. When the timer ends, the app will provide instructions for what to do with the order.

  • Navigating with your favorite map

    To set your preferred navigation app, tap the menu icon, then tap Account, App Settings, and Navigation.


Frequently asked questions

  • An insulated bag can make for a better customer experience, according to delivery people, but it isn’t required unless you’re delivering in a location where it’s required by law.

  • Yes, as long as the Uber Eats platform is available in your area. To toggle between driving and delivering, tap the bar at the bottom of your screen. Tap the settings icon at bottom right to open Driving Preferences, then turn on Deliveries.

Deliver your way in the app

Deliver your way in the app

The information provided on this web page is intended for informational purposes only and may not be applicable in your country, region, or city. It is subject to change and may be updated without notice.

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