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Back-to-back and batched orders

While accepting delivery orders, you may encounter different situations. Back-to-back orders happen when you accept future requests while still finishing your current order. Batched orders are when you accept multiple orders for delivery from the same restaurant or merchant.

Back-to-back orders

While making a delivery, you may receive a request for another order. If you accept, the details will be added to your queue. Once you complete your current delivery, the app will automatically navigate you to your next location.

Batched orders

You may receive a request if there’s another order for delivery from the same restaurant or merchant. You’ll get a notification asking you to accept or decline the second order. You can pick up all your orders from the same restaurant or merchant.

Frequently asked questions

  • There's a possibility that an order you accept gets canceled by the restaurant or the customer. If an order gets canceled after you pick it up from a restaurant, you will receive the full fare that includes the estimated pickup fee, dropoff fee, and distance fee.

    When an order gets canceled, the order disappears from your app and returns you to the home screen. In these instances, it’s up to you to dispose of the food.

  • If you’re unable to find the customer when delivering, you can try calling them. If they don’t answer, you can tap the banner that appears to indicate that they didn’t answer. This will send them a notification.

    If they don’t contact you quickly, you can follow the prompts to end the delivery. You’ll get paid for your second order when you complete the delivery.

  • No, the app currently doesn’t have the functionality to opt you out of receiving multiple delivery requests on one trip. However, you can decline to accept or cancel any delivery request, including another delivery request on the same trip.

The information provided on this web page is intended for informational purposes only and may not be applicable in your country, region, or city. It is subject to change and may be updated without notice.

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