Here's how it works:
If you’re unable to find the customer when delivering, you can try calling them. If they don’t answer, you can tap the banner that appears to indicate that they didn’t answer. This will send them a notification, and a timer will begin.
If they don’t contact you by the time the countdown runs out and you follow the prompts to end the delivery, you’ll still get paid and it won’t affect your cancellation rate.
A high number of canceled deliveries before the timer runs out may indicate fraudulent activity and consequently result in deactivation.
Restaurants sometimes take longer than usual to prepare the food. You can tap the order details and report that the order is Not ready.
Once you arrive at the delivery location, the app will give you details that the customer has provided, such as intercom and floor numbers that will help you locate them.
Drivers and customers are more likely to connect in areas where they have service.
If a customer contacts you with a different address than the one they entered in the app, you're free to accept or decline the request. If you can and want to deliver the order to the new address, call our support team so they can adjust your trip fare. Otherwise, if you decline to deliver to the new address, you can dispose of the order and contact us to make us aware of the situation.
An insulated bag can make for a better customer experience, but it isn’t required unless you’re delivering in a location where it’s required by law. Deliveries by bicycle may benefit from a more specialized bag to protect food from movement and weather conditions.
Yes, as long as Uber Eats is available in your area. To toggle between driving and delivering, tap the bar at the bottom of your screen. Tap the settings icon at bottom right to open Driving Preferences, then turn on Deliveries.
You can apply for a cleaning fee through the app. Refunds are reviewed case by case, although they aren't guaranteed. Delivery partners report that transporting food in an insulated bag helps them prevent messes from happening.
The information provided on this web page is intended for informational purposes only and may not be applicable in your country, region, or city. It is subject to change and may be updated without notice.