跳至主要内容

通过 Uber Eats 优食应用提供派送服务

Here’s some information about how the app can help make deliveries successful.

Looking for driving info?

  • 通过本视频,您可以了解:

    • 获知与顾客见面地点的方法
    • 送餐期间获取帮助的方法
    Youtube (filled)

聚焦取餐

When you’re ready to deliver, you can go online in the Driver app. The app will surface available delivery requests near you. You can tap to accept.

The restaurant will be expecting you, but you can let the staff know you're there to pick up an order from the Uber Eats app. Delivery people have told us they match the name and the order number in the app with the order to confirm they have the right one before leaving the restaurant.

Locating your customer

If you’re unable to find the customer when delivering, you can call or message them in the app. If they don’t answer, you can tap the banner that appears to indicate that they didn’t answer. This will send them a notification.

If they don’t contact you quickly, you can follow the prompts to end the delivery.

A high number of canceled deliveries may indicate fraudulent activity in violation of our Community Guidelines and the Platform Access Agreement.

How to use the app for pickups

  • 在餐厅等候

    有时候,餐厅准备餐点的时间可能比平时要长。您可以轻触订单详细信息,报告订单餐点“尚未准备妥当”

  • Getting delivery details in the app

    Once you arrive at the delivery location, the app will give you details that the customer has provided, such as intercom and floor numbers that will help you locate them.

  • Phone service

    The app will work best in areas of your city where drivers and customers have cell service.

  • Incorrect delivery addresses

    If a customer contacts you with a different address than the one they entered in the app, you're free to accept or decline the request. If you can and want to deliver the order to the new address, you can call our Support team for assistance. Otherwise, if you decline to deliver to the new address, you can dispose of the order.

1/4

常见问题

此网页上提供的信息仅供参考,可能不适用于您所在的国家/地区或城市。内容可能随时变更和更新,恕不另行通知。