Going to the airport? Ride with Uber Shuttle.
Ready for your next airport trip? Find affordable rides to and from the airport with Uber’s shuttle option.
Book up to 7 days in advance and as soon as 5 minutes before departure.
What is Uber Shuttle?
Uber Shuttle is a shared ride option that lets you reserve affordable transportation to and from the airport in the Uber app. You’ll find schedules and routes and can directly book long-distance airport rides in the app.
We’re currently servicing Portland International Airport and Eugene Airport, with dropoffs within Albany, Corvallis, Eugene, Salem, and Woodburn. This includes stops at the University of Oregon and Oregon State University.
How Uber Shuttle works
If Uber Shuttle is available in your city, you can find it in your Uber app.
After inputting your destination, select Shuttle from the list of ride options in the Uber app. If you don’t see Shuttle, swipe up to find it. Then choose pickup and dropoff locations and a specific departure time. You can book up to 7 days ahead and as soon as 5 minutes before the shuttle leaves.
On the day of your departure, within 20 minutes of your departure time, you’ll be able to track the shuttle on the GPS map in the app. When the shuttle arrives, show your QR-code ticket to check in with the driver and hop on.
Why use Uber Shuttle for your airport trips?
Traveling can be a stressful experience, especially when you live more than an hour away from an airport.
Driving and parking your personal car at the airport can be expensive, and friends or family members may not always be available to help.
Uber Shuttle is a convenient, reliable, affordable way to get to Portland International Airport (PDX) and Eugene Airport (EUG) today, with more airports coming soon.
Where Uber Shuttle is available
Uber Shuttle is currently being piloted for users at these airports and in these cities:
Oregon
- Airports: Eugene Airport (EUG), Portland International Airport (PDX)
- Cities: Albany, Corvallis, Eugene, Salem, Woodburn
We look forward to introducing this ride option to more cities soon.
Frequently asked questions
- Who operates Uber Shuttle trips?
Uber Shuttle trips are organized and operated by Groome Transportation, a third-party shuttle provider that uses the Uber app for convenient booking and route management.
As the shuttle provider, Groome manages and operates these trips and the affiliated driver. Groome drivers must complete and pass Uber’s driver signup process. Safety features available on the Uber platform, such as rider and driver Safety Toolkits, phone number anonymization, Verify My Ride, and Uber safety incident reporting, are not available for these trips. Groome’s safety team will handle any safety incidents.
- Where do I leave my car?
Parking is available at most Groome offices and pickup destinations for your convenience. See the Groome Transportation website for exact details.
- How do I contact Groome’s support team?
Phone: 877-693-3785 between 6am and 10pm PT, 7 days per week.
Email:
- For Oregon trips: oregon@groometrans.com.
- How do I book a trip?
Follow these steps:
- Input your destination.
- Choose the Shuttle ride option in the Uber app. (If you don’t see Shuttle, swipe up to find it.)
- Choose pickup and dropoff locations and a specific departure time.
- Make your payment.
Once these steps are complete, you can view your ticket. The app will direct you to the pickup point. Show the ticket (QR code) to your driver when boarding.
- What do I do if I have a pickup or dropoff issue?
Please contact Groome’s customer support team at 877-693-3785 (between 6am and 10pm PT) or by email at oregon@groometrans.com.
- Can I get a trip refunded?
Please contact Groome at 877-693-3785 (between 6am and 10pm PT) or by email at oregon@groometrans.com. If Groome determines that a refund is appropriate, Uber will issue your refund.
- What do I do if I have an issue with booking a reservation?
For account-related issues, visit the Help Center in your Uber app. Go to Account > Help, then choose the most appropriate support option.
- How can I recover an item I lost on a trip?
Please contact Groome at 877-693-3785 within 24 hours of the trip to report your lost item. You can reach someone at that number between the hours of 6am and 10pm PT.
- Can I offer feedback regarding a route?
Please contact Groome’s customer support team at 877-693-3785 (between 6am and 10pm PT) or by email at oregon@groometrans.com to give them route feedback.
- What can I do if I’ve been involved in a vehicle breakdown or accident?
If anyone requires medical assistance, contact 911 first, then call Groome’s customer support team at 877-693-3785 (between 6am and 10pm PT).
- Is there a way to provide feedback about my driver or another rider?
Please give driver or rider feedback to Groome’s customer support team at 877-693-3785 (between 6am and 10pm PT) or by email at oregon@groometrans.com.
- How do I request a wheelchair accessible vehicle?
To request a wheelchair accessible vehicle (WAV), please contact Groome at 877-693-3785 (between 6am and 10pm PT) or by email at oregon@groometrans.com. Groome requires at least 24 hours' notice for WAV bookings.
Uber Shuttle trips are provided by Groome Transportation, a third party shuttle provider, and the driver is affiliated with Groome Transportation. Uber is not responsible for products or services of third party parties.
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