Uber is no longer offering in-person support in Daly City, CA. You can get help 24 hours a day, 7 days a week in the Driver app by tapping Help, then choosing a topic to see answers to frequently asked questions.
To make sure we’re doing our part to help prevent the spread of COVID-19, we’re switching to an appointment-only model for select Greenlight locations. Drivers and delivery people are required to schedule an appointment in advance if they want to visit a Greenlight location.
Walk-ins are only permitted for drivers and delivery people with an offer in the COVID-19 hub in the Driver app to pick up masks or other health and safety supplies, or who need to pick up a trade dress. If you have an offer to receive masks or other health and safety supplies, please arrive during distribution hours.
Resources for drivers
Quality Improvement Classes
We've partnered with a third party provider offering a Quality Course to help drivers like you increase their ratings. The class is available online and in-person in San Francisco.
Dignity Health + GoHealth
We've partnered with Dignity Health + GoHealth Urgent Care, one of the nation's fastest growing urgent care groups, to offer you and your family access to health and wellness care services that fit into your life.
Get $0 out-of-pocket flu shots for you and your family at any Dignity Health + GoHealth Urgent Care location, while supplies last.
You can go to any center and show your Driver app, driver's license, and insurance card if you have one. You'll also be able to sign up for convenient health and wellness services.
California business licensing for drivers
Drivers operating on the Driver app may be required by local governments to obtain a business license (or related local business tax liabilities) and pay associated fees. Failure to do so may result in penalties and citations.
Uber is providing notice to TNC drivers pursuant to this new state law but cannot advise on the applicability of local laws. Drivers only need to obtain a single license (or related tax liability) in their home city, and only if:
- They have operated on the Uber platform for more than 30 days in the preceding year
- Their municipality requires one for independent contractors
Pursuant to this new law, cities cannot enforce penalties for non-compliance with local licensing requirements prior to January 1, 2018.
- How do I know if my home city requires a business license?
You can reach out to the city you live in to find out more information about potential local liabilities. Some drivers may receive written notice about business license obligations, but they are not subject to those requirements if they do not live in that particular city.
City-specific pages about business licenses can be found here:
- I don’t drive on the Driver app very often, do I still need to get a business license?
Under state law, TNC drivers only need to obtain a business license if they have operated for more than 30 days total in the prior year and the city they live in requires a business license or related business taxes.
- Where do I need to go to obtain a business license?
Some cities provide an option to obtain a business license online. For example, San Francisco allows businesses to obtain or annually renew business licenses here. Other cities without online capability may require you to visit a city treasurer or tax collector’s office. You can start by checking in with the city you live in.
- How much does a business license cost?
Business license prices vary by city. For example, San Francisco requires a $92 business license for TNC drivers that have gross receipts of less than $100,000. Other cities may ask drivers to register with no associated fees.
- What if I already have a business license for other work that I do?
As an independent contractor earning with the Driver app, you can register as a business separate from other work you may be licensed to do. Nearly all businesses need some form of license or permit to operate, however these requirements vary by state and city. You can find information for each state listed on the SBA website.
- What if I am no longer driving on the Driver app or don’t live in the city enforcing business license fees on me?
You can simply notify a city that you are no longer conducting business as a driver. If you are still driving, you can notify the city that contacts you that you are not subject to their business license requirements under state law if you don’t live in that city or have not driven for more than 30 days.
Latest in the SF Bay Area
Phone support for San Francisco drivers is here
Can you hear me now? A big part of our job at Uber is listening to feedback from drivers across the country. The one thing they’ve requested most often is a way to be able to reach Uber customer support by phone when they need help. Well drivers, we’ve heard you loud and clear.
Making our streets safe for people on bikes
Any person who bikes will tell you that getting around San Francisco can be tough—and not just because of the steep hills. The city’s busy and congested roads are a real safety concern for people on bicycles. At Uber, we’re committed to making sure the streets of our hometown are as safe as possible for people in cars, on foot, and on bicycles alike.
Instant Pay option for San Francisco drivers now available
Drivers say they’d like to have the flexibility to decide when to get paid, too. Because sometimes life happens. And whether you’re saving up for something big or hitting the road to pay an unexpected bill, Uber can help you reach those goals. That’s why we’re excited to offer Instant Pay to drivers in San Francisco.
Support at every turn
We want every Uber trip to be hassle-free. So we’re here to help with account setup, fare adjustments, and more whenever you need it.
Refer drivers for extra cash
Invite friends and family to start driving. Use your promo code when referring others, and you'll earn an incentive after they complete a certain number of trips.