All Greenlight Hubs will be temporarily closed until further notice. We apologize for the inconvenience.
You can get help 24 hours a day, 7 days a week in the app. To speak with an agent, go to Help in your Driver app, then tap Call Support.
Uploading your documents
To drive using the Driver app, you are required to upload certain documents to get your account set up. Refer to the information below when uploading each document.
- Driver's license
- Vehicle insurance and registration
- Background check
- Profile photo
These documents are required across the US, but if you visit a local Greenlight Hub or review your city's local information, you can get potential additional requirements for driving on the Uber platform.
Tips for uploading your documents
Following these suggestions and rules when uploading your documents can help the process go smoother.
Make sure all required details are clearly visible
Ensure that your document contains all required details before uploading. The entire document should be clearly visible.
Upload your driver's license first
This will speed up the approval process when we need to cross-check your license with other documents.
Upload one image or PDF at a time
You can go here to get more information about uploading your documents through the Driver app.
Submit original documents only
We do not accept photocopied documents, so please make sure you only upload originals.
It may take up to 48 hours for your documents to be reviewed and verified.
California business licensing for drivers
Individuals using the Driver app may be required by local governments to obtain a business license (or related local business tax liabilities) and pay associated fees. Failure to do so may result in penalties.
Uber is providing notice to TNC drivers according to this state law but can’t advise on the applicability of local laws. Drivers only need to obtain a single license (or related tax liability) in their home city, and only if:
- They have operated on the Uber platform for more than 30 days in the preceding year
- Their municipality requires one for independent contractors
According to this law, cities can’t enforce penalties for noncompliance with local licensing requirements before January 1, 2018.
Frequently asked questions
- How do I know if my home city requires a business license?
You can reach out to the city you live in to find out more information about potential local liabilities. Some drivers may receive written notice about business license obligations, but they are not subject to those requirements if they do not live in that particular city.
City-specific pages about business licenses can be found here:
- I don’t drive with the Driver app very often. Do I still need to get a business license?
Under state law, TNC drivers only need to obtain a business license if they have operated for more than 30 days total in the prior year and the city they live in requires a business license or related business taxes.
- Where do I need to go to obtain a business license?
Some cities provide an option to obtain a business license online. For example, San Francisco allows businesses to obtain or annually renew business licenses here. Other cities without online capability may require you to visit a city treasurer or tax collector's office. Start by checking in with the city you live in.
- How much does a business license cost?
Business license prices vary by city. For example, San Francisco requires a $100 business license for TNC drivers who have gross receipts of less than $100,000. Other cities may ask drivers to register with no associated fees.
- What if I already have a business license for other work that I do?
As an independent contractor earning through the Driver app, you would need to register as a business separate from other work you may be licensed to do. Nearly all businesses need some form of license or permit to operate. These requirements vary by state and city. You can find information for each state listed on the SBA website.
- What if I’m no longer driving using the Driver app or don't live in the city enforcing business license fees on me?
You can simply notify a city that you are no longer conducting business with the Driver app. If you are still driving, you can notify the city that contacts you that you're not subject to their business license requirements under state law if you don't live in that city or haven't driven for more than 30 days.