Requirements on the road
To help you stay safe and compliant on the road, this page talks about being aware of local regulatory requirements. Please take the time to read and understand your obligations under these regulations.
Regulations for drivers
Some regulations require you to display a sign or sticker that shows you are a passenger transport vehicle.
To help with this, we provide a removable Uber sticker to be displayed on your vehicle whenever you’re online. If the sticker is not properly displayed, or if it’s not visible while you’re driving with the Driver app (day or night), you could be issued a fine by local authorities.
All notifiable occurrences (incidents) must be reported to Uber.
What counts as a notifiable occurrence? It’s any mechanical failures, accidents, or injuries that have occurred during your trip, or situations where an ambulance or police are involved. This includes incidents that occur when a rider is in the vehicle, when you’re on your way to pick up a rider, or when you have just dropped off a passenger. We may then report any notifiable occurrence to your local transit authority.
Vehicle inspections and maintenance
A vehicle inspection must be obtained every year, regardless of vehicle age, and regular maintenance must be carried out to specific standards.
Changes in circumstances
Uber must be notified of any changes to your circumstances.
Safety and eligibility standards
All rideshare drivers must abide by specific safety standards.
Obligations for passenger services generally
You need to be aware of the specific offenses relating to passenger service.
You need to be aware of your specific state's obligations when it comes to using a camera in your vehicle (dashcam).
Do not accept a street hail
You may not accept street hails (a request for a trip that is not made through the app). Soliciting and/or accepting street hails is a violation of our policy and local and state law.
If you violate this policy, you will face severe legal consequences, and you may lose access to the Uber platform.
Use your mobile device safely
You should always operate your smartphone, including any phones with the Uber app, in a manner consistent with local and state laws.
Virginia has specific restrictions on using mobile devices while driving.
Vehicles with liens against them
If you conduct pickups in Virginia and the vehicle that you plan to use to transport passengers for our TNC has a lien against it, you must notify the lienholder that you will be using the vehicle for transportation services that may violate the terms of your contract with the lienholder.
Bicycle and pedestrian safety
Partners must obey all local traffic laws, including laws related to blocking crosswalks or intersections and laws related to driving or stopping in bicycle lanes.
Click here for a summary of bicycle and pedestrian traffic regulations in the District of Columbia.
Click here for a summary of what you should know, as a driver, about bicyclists and pedestrians in the District.
Operating hours cap
Local ordinances enforce limits on the number of hours drivers can spend online across rideshare platforms.
To help you keep track of your time online, the app will alert you when you’re approaching your city’s time cap, and then again when you’ve been online for the maximum amount of time.
Uber and its affiliates seek to ensure that safe, reliable, and high-quality transportation options are available to everyone. Uber and its affiliates therefore prohibit discrimination against riders or drivers based on race, religion, national origin, disability, sexual orientation, sex, marital status, gender identity, age or any other characteristic protected under applicable federal or state law. Such discrimination includes, but is not limited to, refusing to provide or accept services based on any of these characteristics. Drivers are also prohibited from discriminating against riders with whom they have been matched based on the rider’s pickup or drop-off location
Uber has a zero tolerance policy against all forms of discrimination, and any rider or driver found to have violated this prohibition will lose access to the Uber platform.
Under the Americans with Disabilities Act and other applicable laws, service animals must be permitted to accompany riders with disabilities. We expect all drivers to conduct themselves in a legally compliant manner.
- If we receive rider complaints that you refused to abide by the law and transport a service animal, you will lose access to the Uber platform.
- If you are unsure whether an animal is a service animal, you should ask the rider. If they say it is a service animal, you must abide by the law and accept it.
As always, riders are responsible for cleanup fees for damage to the interior or exterior of the vehicle that may occur during a ride. Please take and send us pictures of such damage if cleanup is required.
Notifying us of any changes
You are required to notify us of any change in your driver’s license status, motor vehicle registration, or motor vehicle insurance as well as any arrest or charge for a crime or driving offense, including any arrest or charge that would require you to register on the Sex Offender and Crimes Against Minors Registry or on the US Department of Justice's National Sex Offender Public Website.
Maryland regulations require that any driver who is arrested or convicted of a crime notify Uber within 3 business days of the arrest or conviction. You can notify Uber here.
Remember, it's always your responsibility to understand and comply with the law when you’re out on the road. Nothing on Uber’s website is legal or tax advice. If you have questions about the law, you can always consult your local department of transportation and/or an appropriate legal or tax professional.