By now you have some appreciation for what makes an easy and stress-free pickup. Here are a few more insights from restaurant staff and other delivery partners that could increase your chances of getting a better rating.
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The restaurant is trusting you to handle the food they’re proud of. They’ll feel more comfortable with you, and you with them, if you’re courteous and communicate effectively.
Helpful notes from the restaurant can be found in your app. They may include details like where to park or which door to use.
Restaurants use your estimated time of arrival to determine when to have their food ready. That’s why restaurants appreciate when you leave to make a pickup as soon as you accept a request.
You can also tap Order not ready in the app. This will help us improve the app experience over time.
Before you leave the restaurant, you may want to double-check orders—drinks, sides, and more—to make sure nothing is left behind.
If there’s a problem, like a flat tire, and you can’t pick up an order, cancel the trip in your app. Once you’ve canceled, you can contact Uber Eats support through the app to report the incident to us. If you or someone else has been injured and you need emergency help, always call the authorities first.
Cancel the order. It’s helpful to us if you let Uber Eats customer support know that you weren’t able to find someone who works there.
When demand is high, restaurants may take longer than usual to prepare the food. If you’ve waited longer than 15 minutes and the food still isn’t ready, you can cancel the order through the app. Tap Excessive wait time when prompted for a reason.
The information provided on this web page is intended for informational purposes only and may not be applicable in your country, region, or city. It is subject to change and may be updated without notice.