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No mask. No ride.

We all play a role in helping keep each other safe. That’s why as part of our Door-to-Door Safety Standard, riders and drivers are required to wear a face cover or mask.

Committed to helping

We’re pledging 10 million free rides and deliveries of food for frontline healthcare workers, seniors, and people in need around the world.

Supporting healthcare workers

Uber Health is providing free transportation for frontline healthcare workers, helping them get to and from patients’ homes, as well as between healthcare facilities.

Feeding first responders

We’re providing free meals on Uber Eats to first responders and healthcare workers in US and Canada, in coordination with local, state, and provincial governments.

Supporting local restaurants

We’ve waived the Delivery Fee for the more than 100,000 independent restaurants across US and Canada on Uber Eats.

Moving supplies with Uber Freight

Uber Freight is donating the delivery of essential goods like food, face masks, and hospital beds to healthcare facilities and food banks across US and Canada.

Supporting communities

See stories from around the world of how the 10 million commitment is moving communities forward—mile by mile, meal by meal.

Important information for drivers and delivery people

  • We are working to provide drivers with disinfectants to help you keep your car clean. Supplies are very limited, but we’re partnering with manufacturers and distributors to source as much as possible. We’ll be prioritizing distribution to drivers in cities with the greatest need.

  • Uber Eats customers have the option to choose how they'd like their orders delivered, including selecting "Leave at door" during checkout.

  • We have a team available 24/7 to support public health authorities in their response to the pandemic. Working with them, we may temporarily suspend the accounts of riders or drivers confirmed to have contracted or been exposed to COVID‑19. We’re also consulting with an epidemiologist to make sure our efforts as a company are grounded in medical advice.

  • Any driver or delivery person who is diagnosed with COVID‑19 or is individually asked to self‑isolate by a public health authority will receive financial assistance for up to 14 days while their account is on hold. We’ve already helped drivers in some affected areas, there may be other region or country-specific programs to help COVID-19 affected drivers in some locations.

  • The last thing you should have to worry about is losing your Uber Pro status. We are protecting the current Uber Pro status for all drivers for the remainder of this qualifying period.

  • We have worked with our global rental partners to ensure that any driver diagnosed with COVID‑19 or individually quarantined can return their car with no penalty. We are also working with our US rental partners to allow no‑penalty returns for any driver who wishes to return their rental car.

  • We’re sharing information about free and low-cost health services that can help you feel safer even when you’re not on the road – including no-cost COVID-19 testing, affordable health insurance, a free online health assessment, financial help if you get COVID-19, and tax-free health expenses.

Health and safety tips

We’re reminding everyone who uses Uber to follow advice from public health authorities. If you’re sick, stay home and away from others. Wash your hands frequently, and cover your cough or sneeze. For more information, visit the World Health Organization website.

Drivers and delivery people

  • Most importantly, do not drive or deliver food if you’re feeling sick

    If you are feeling sick, the most important thing you can do right now is to stay home if possible to help prevent the spread of the coronavirus.

  • If you’re driving

    • Cover your mouth and nose. If you sneeze or cough, do so into your elbow or a tissue.
    • Ask riders to maintain distance. It’s OK to ask riders to sit in the back to give you more space.
    • Open the window. If possible, roll down the windows to improve ventilation.
  • If you’re delivering

    • Drop off at the door. If the Uber Eats customer requests it, please leave deliveries at the door to help reduce contact.
    • Wash your hands. Please wash your hands or use hand sanitizer as often as you can.
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Uber customers

  • Stay at home, if possible

    The most important thing you can do right now is to stay home if possible.

    This is especially critical if you’re feeling sick. This will help limit the spread of the virus and flatten the curve. Let’s help keep drivers safe and ensure that rides are available for those who need them.

  • When taking rides

    • Wash your hands. Before and after you ride.
    • Cover your mouth and nose. If you sneeze or cough, do so into your elbow or a tissue.
    • Sit in the back. Give your driver space by sitting in the back seat.
    • Open the window. If possible, roll down the window to improve ventilation.
  • When ordering through Uber Eats

    • Request dropoff at the door. In the app, select “Leave at door” or use delivery notes to share your preferences. Make sure you’ll be available within 30 minutes.
    • Wash your hands. Especially after receiving your food order and before you eat it.
  • Tip your driver and delivery person

    Drivers and delivery people are working extra hard right now, doing critical work to support your community. Please show your appreciation with a tip—a little kindness can go a long way.

    You can add a tip to any Uber ride or Uber Eats delivery over the past 30 days. Just go through your account history in the app and select which rides and deliveries you’d like to tip.

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Important information for restaurant partners

  • Guidance on food safety

    Based on guidance from public health authorities, restaurants are advised to follow best practices on food safety and packaging. This includes ensuring proper sanitization of surfaces, food handlers, and food preparation environments, and that all food is properly sealed in tamper‑evident packaging.

    It is recommended that any locations where delivery people wait for orders are separate from food preparation areas. Restaurants are advised to contact their local public health authority in the event of any suspected coronavirus cases.

  • Giving delivery options to customers

    Eats customers have the option to use delivery notes to communicate how they’d like their orders delivered on Uber Eats. They may include a note like “Please leave my order at the door.” Delivery people can see these instructions and communicate with customers via the app.

  • Supporting public health authorities

    We have a team available 24/7 to support public health authorities in their response to the pandemic. Working with them, we may temporarily remove restaurants from the app when we receive confirmation of contraction of or exposure to COVID‑19. We’re also consulting with an epidemiologist to make sure our efforts as a company are grounded in medical advice.

  • Support to the most impacted businesses

    Because we know our small businesses have an urgent need, we have waived delivery fees on all Uber Eats orders from independent restaurants across the US and Canada in an effort to drive sales to local favorites. We have also introduced a new functionality to enable same‑day payouts for any Uber Eats restaurants who request it, to increase cash flow certainty.

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Other resources

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