Skip to main content
Uber
Uber

Ratings that work for you

Improved ratings, more protection, clearer feedback

Making ratings more balanced and clear on every trip, and giving you more protection and feedback when you need it.

Clear ratings definitions for riders

Helping riders understand ratings

In the app, riders will now see simple definitions for 1- through 5-star trips, so that all riders are rating each trip based on the same scale. Now, anything below 5 stars will clearly mean the rider thought there was at least one issue on the trip.

How it works:

If a rider selects a rating below 5 stars, they’ll see text describing what that rating means and how it compares with other star ratings.

Availability: Planned to be available in all US and Canada Uber cities by December 2017. Not available for UberEATS.

You deserve to know more

Clearer feedback on low-rated trips

Starting soon, riders will be required to provide feedback on all trips rated 4 stars or below, so you’ll get more pro tips from riders on how to provide them with the best service possible.

How it works:

  • If a rider selects a rating below 5 stars, they will be required to select a reason.
  • Once submitted, this feedback will appear in the Rider Feedback section of your Ratings tab within the app.

Availability: Available for all US and Canada trips by December 2017. Not available for UberEATS.

Feel confident providing feedback

More balanced ratings on every trip

Riders will no longer see their updated rating until after they’ve rated you, so you can feel confident providing honest feedback.

Availability: Available for all US and Canada trips by December 2017. Not available for UberEATS.

Reminding riders to rate

Get more ratings from riders

Riders will now be reminded to rate every trip before requesting their next, so you can expect the majority of your trips to be rated moving forward.

Availability: Available in all US cities and select cities in Canada by December 2017. Not available for UberEATS.

Covering what’s out of your control

More ratings protection

Based on your feedback, we’re expanding Ratings Protection to cover more of what’s out of your control.

How it works:

  • If a rider rates a trip under 5 stars, they’ll be required to provide a reason why.
  • If the reason is something out of your control, like a bad GPS route or traffic, the rating will be excluded from your overall rating.
  • In addition, we’ll exclude low ratings from riders who consistently give lower ratings.

These new protections have been applied to your past trips and will be applied to all trips moving forward.

LEARN MORE >

Availability: Available now for all US and Canada trips. Not available for UberEATS.