Driving with Uber
5 Ways to Contact Uber for Help

Whether you’re on the road or taking the day off, drivers can contact Uber for support whenever they need to — 24 hours a day, 7 days a week.

1. In-app support

We have been working hard to reimagine the support experience for riders and drivers. To us, it's very clear – support belongs, first and foremost, in the app. And now it does: both of our iPhone and Android apps offer In-App Support.

  • Updating your account in the app:
    If you need to update your profile information, add new vehicles, or understand your weekly payment statements, you can do all of this (and more!) directly in the Uber driver app. To do so, tap on ‘Account’. From there, you’ll be able to make changes to your account.

  • Getting help in the app:
    Have a problem on a trip? No problem! Select ‘Help’ from the app menu and you can choose any of the options under ‘Report an Issue’, or you can go right to your ‘Last Trip’ to report an issue from your most recent trip - it’s that easy.

2. Web support at help.uber.com

In addition to Uber’s In-App Support, drivers can visit help.uber.com, the new home of Uber support on the web.

  • General Support:
    Have a problem on a trip? No problem! Select ‘Help’ from the app menu and you can choose any of the options under ‘Report an Issue’, or you can go right to your ‘Last Trip’ to report an issue from your most recent trip - it’s that easy.

  • Popular topics:
    Support content is available to users on help.uber.com, without being logged into an Uber account. This allows prospective riders and drivers to learn more about Uber, before getting started. On the landing page, click ‘For Partners’ to see driver-related support topics. You’ll see popular topics such as:

    • How to request a trip fare review
    • Driver Payments
    • Technical issues
    • Sign In Troubleshooting


    Check out help.uber.com

3. Local driver websites

In addition to help.uber.com, Uber has built out localized web resources specifically for driver-partners. Many of the major US cities have in-depth driver guides at uber.com/drive/.

Navigating driver websites:
Once you arrive at the Drive homepage of the site, you can find your city's driving info within the top navigation under 'Drive'. Simply click 'Local Driver Guide' to browse local driving information. There you'll find for an assortment of driver updates and educational tips including vehicle requirements, airport guidelines, local Greenlight Hub locations, and demand heatmaps, to name a few. Check out a few of the driver guides listed below.

And for more educational resources for US drivers, check out the Online Resources Hub.

Information found on driver website guides:
  • Local requirements to drive with Uber
  • Hotspots: best places to drive
  • Peak hours: best times to drive
  • Product offerings available in your city
  • Driving tips & logistics

4. Phone support

Whether you have a question or need to report an incident, our agents are ready to help. Call anytime, and for most calls you’ll be connected with an agent in under 2 minutes.

How it works:
  • In your driver app, tap account
  • Tap help
  • Tap the blue phone icon in the top right of your screen
  • Tap call support


  • Availability:
    English and Spanish phone support available to all Uber Rides partners in the United States, French phone support available to all Uber Rides partners in Quebec, Canada. English phone support available for Uber Eats partners in the United States, French phone support available to delivery partners in Quebec, Canada.

    LEARN MORE

    5. Uber Greenlight locations

    Sometimes, you just want to have a face-to-face conversation. Uber understands that. That’s why they’ve opened up Greenlight locations throughout the country. Check out the different types of Greenlight locations and what they provide for partners:

    1. Greenlight hubs: Go here to talk with an Uber expert in person. Need help getting activated? Have a question about a recent payment? You can ask your questions 1-on-1 with an Uber Expert at any Greenlight hub. This facility is Uber's official help center for both new and current driver-partners.
    2. Greenlight spots: These locations are intended for in-person assistance for new drivers. If you'd like to get assistance in the activation process, find a Greenlight spot near you.

    3. in person support Greenlight hub

      chicago greenlight hub

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