Tips for 5-star trips
Provide premium service
We listened to riders on the service they expect on Black and Black SUV rides. Here are some tips to help you earn high ratings.
Rider expectations for a premium trip
- Riders say they look for a clean and neat vehicle, inside and out
- They like when it smells clean and fresh, but not too strongly
On the road
- Riders appreciate when the driver seems to anticipate their needs, recognizing if they want to chat or simply relax
- They also like when drivers know their way around town and choose the best routes to travel reliably and efficiently
Pickups and dropoffs
- Premium riders say they like when drivers open the door for riders and assist them with any luggage
- They appreciate when drivers go above and beyond
Riders have high expectations
What they say about 5-star trips on Black
"What a top-notch driver. Completely professional from his suit to his conversation. One of the best drivers I've ever had."
"Waters for guests and mints, and he arrived in a suit! Impressed!"
"Amazing person, good conversation, he was very helpful with how to get information of the right terminal, he also helped to carry my luggage."
"I was thrilled with my ride with this driver. Impeccably clean car and the driver was dressed in a suit, was polite and knew his way around the city. This is what I expect from a black car service."
"David was a courteous, friendly, and very professional driver! His car was spotless. Bottled water along with hand cleaner and complimentary candy was neatly arranged in the car for our use during the drive. That was a nice touch! Door-to-door service."
"Outstanding in every way. Waited for us to arrive at the pickup point very pleasantly. Greeted us and calmly helped load our piece of luggage in the back of his gorgeous, roomy, and immaculately clean car, and then calmly and smoothly drove my daughter and I."
"Easiest and smoothest ride I’ve had in a long time. Thank you."
"Thank you for the smooth and easy ride this morning."
"Thanks for driving safely in the snow!"
"Friendly guy, safe driver. Anticipated our needs. Thank you!"
"I was running late for a meeting and the driver did an excellent job of navigating the quickest route in a safe and professional manner."
"Knows the city and traffic flow extremely well. Very professional."
"Thank you! Fantastic trip. Clean, beautiful car. Excellent conversation. Gave us great tips about nightlife and lots of fascinating facts about the city. Highly recommended!!"
"Beautiful, spotlessly clean new vehicle!"
"Neat, tidy, and spacious car, great conversation, and excellent music taste. Thoughtful provision of phone charger and water as well as temperature control. Thank you for driving us!"
"Very professional. Beautiful car, very clean. I especially liked the fact that I was not overwhelmed with 'air freshener.'"
Pickup and dropoff experience
"Rolando opened the door for my wife and walked her to the door with an umbrella over her since it was raining. Outstanding world class service that is much appreciated!"
"Thank you for getting us to our flight on time this morning. I really appreciate your extra help with our heavy suitcases and unloading them at curbside check-in before we were out of the car!"
"Thank you for being patient and kind with us! Very helpful when we were trying to figure out the pickup location in an unfamiliar city."
Please note these tips are suggestions from riders. You are under no obligation to follow these tips.