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NYC update:

As of April 1, 2019, we are not accepting new for-hire vehicle driver sign-ups in New York City, due in part to new TLC regulations.

Create an account to join the waitlist to drive with Uber in NYC, and consider other ways to earn with Uber, like delivering with Uber Eats or driving with Uber outside of the five boroughs.

Project 5 Starr

Take a quality improvement class at Project 5 Starr to learn about customer service skills. Partners who have been deactivated for a low rating can have their account reactivated by completing a course.

Independent Drivers Guide

Independent Drivers Guild (IDG) teaches tricks of the trade as well as professional English to help keep customers safe and happy. Partners who have been deactivated for a low rating can have their account reactivated by completing a course.

Helpful information

Ratings resources

We're here to help you provide the best service for your business. See below for more information about how ratings work, tips from riders on what they look for in a 5-star experience, and more.

About ratings

How ratings are calculated

Your overall driver-partner rating is an average of individual ratings provided by riders from your 500 or fewer most recent trips. This rating is calculated by adding your individual trip ratings (from 1 to 5 stars) together, and then dividing this value by the total number of ratings you've received.

What’s not factored in the calculation:

  • Canceled trips
  • Unaccepted trip requests
  • Rides where the rider chose not to rate you

What happens when your rating falls too low

  • If your rating approaches the minimum for your area, you’ll receive notifications and tips for how to improve it.
  • If your average rating continues to fall below the minimum after multiple notifications, your account may be deactivated pursuant to the Community Guidelines.
  • Deactivation is only used as a last resort and your account may be activated if you take certain steps to improve.

What you're rated on

Riders likely consider a variety of factors when selecting a star rating, including navigation, vehicle cleanliness, and their communication with you. When riders choose to leave a rating, which is not required, they’re sharing how they felt about the overall Uber experience you provided.

Pro tips from riders

How to get a 5-star rating

We polled New York City riders to find out what’s most important to them when rating a trip. Take a look at the tips below.