As of April 1, 2019, we are not accepting new for-hire vehicle driver sign-ups in New York City, due in part to new TLC regulations.
Project 5 Starr
Take a quality improvement class at Project 5 Starr to learn about customer service skills. Partners who have been deactivated for a low rating can have their account reactivated by completing a course.
Independent Drivers Guide
Independent Drivers Guild (IDG) teaches tricks of the trade as well as professional English to help keep customers safe and happy. Partners who have been deactivated for a low rating can have their account reactivated by completing a course.
We're here to help you provide the best service for your business. See below for more information about how ratings work, tips from riders on what they look for in a 5-star experience, and more.
How ratings are calculated
Your overall driver-partner rating is an average of individual ratings provided by riders from your 500 or fewer most recent trips. This rating is calculated by adding your individual trip ratings (from 1 to 5 stars) together, and then dividing this value by the total number of ratings you've received.
What’s not factored in the calculation:
- Canceled trips
- Unaccepted trip requests
- Rides where the rider chose not to rate you
What happens when your rating falls too low
- If your rating approaches the minimum for your area, you’ll receive notifications and tips for how to improve it.
- If your average rating continues to fall below the minimum after multiple notifications, your account may be deactivated pursuant to the Community Guidelines.
- Deactivation is only used as a last resort and your account may be activated if you take certain steps to improve.
What you're rated on
Riders likely consider a variety of factors when selecting a star rating, including navigation, vehicle cleanliness, and their communication with you. When riders choose to leave a rating, which is not required, they’re sharing how they felt about the overall Uber experience you provided.
Pro tips from riders