We’re on your side
and here to support you
We’ve reviewed and revised all 100+ of our policies to ensure you’re always treated fairly. Here are some ways we promise to have your back.
So your rating is more fair and accurate
When a rider gives a bad rating for something out of your control, such as price or issues with the Uber app, we’ll remove it from your overall rating. This way, your rating is a more accurate reflection of your driving and service.
How It Works:
If a rider rates a trip under 5 stars, they’ll be asked to provide a reason why.
If the reason is something out of your control, like price or GPS issues, the rating will be excluded from your overall rating.
Available now: Available to all drivers globally for Uber Rides. Not available for UberEATS.
$15 return fee for lost items
Get paid for your extra effort
On average a driver returns 11 lost items a year. That’s a lot of time spent on the road and not earning. You’ll now receive $15 from your rider for every item you return, and riders will have the option of thanking you with a tip.
How It Works:
- In the Help tab of your Driver app, select Trip Issues and Refunds and find the recent trip with a lost item
- Scroll down and tap Help
- Select ‘I returned a lost item to my rider’ and fill out the details
- Submit. You will receive payment in 3-5 days on your next weekly pay statement.
Available now: Available for Uber Rides for all drivers in Boston and Chicago on July 25, 2017, and to all U.S. drivers in August 2017. Not available for UberEATS.
Coming soon: Available for Uber Rides for all drivers in Canada in October 2017. Not available for UberEATS.