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We’re on your side

and here to support you

We’ve reviewed and revised all 100+ of our policies to ensure you’re always treated fairly. Here are some ways we promise to have your back.

Ratings Protection

So your rating is more fair and accurate

When a rider gives a bad rating for something out of your control, such as price or issues with the Uber app, we’ll remove it from your overall rating. This way, your rating is a more accurate reflection of your driving and service.

How It Works:

  • If a rider rates a trip under 5 stars, they’ll be asked to provide a reason why.

  • If the reason is something out of your control, like price or GPS issues, the rating will be excluded from your overall rating.

LEARN MORE >

Availability:

Available now: Available to all drivers globally for Uber Rides. Not available for UberEATS.

$15 return fee for lost items

Get paid for your extra effort

On average a driver returns 11 lost items a year. That’s a lot of time spent on the road and not earning. You’ll now receive $15 from your rider for every item you return, and riders will have the option of thanking you with a tip.

How It Works:

  • In the Help tab of your Driver app, select Trip Issues and Refunds and find the recent trip with a lost item
  • Scroll down and tap Help
  • Select ‘I returned a lost item to my rider’ and fill out the details
  • Submit. You will receive payment in 3-5 days on your next weekly pay statement.

LEARN MORE >

Availability:

Available now: Available for Uber Rides for all drivers in Boston and Chicago on July 25, 2017, and to all U.S. drivers in August 2017. Not available for UberEATS.

Coming soon: Available for Uber Rides for all drivers in Canada in October 2017. Not available for UberEATS.

180 Days of Change

Our commitment to you

For the next 180 days (and beyond), Uber will be making meaningful changes to your driving experience.

Learn More