o
Amplify your voice with Uber Crew
Whether you bring people food or help them get home safely, you keep your communities moving. And you know your work better than anyone.
That’s why we’ve launched Uber Crew, a program that lets you choose other drivers and couriers in your state to share your thoughts with Uber.
Your Crew Member will spotlight your concerns and feedback while working closely with decision-makers at Uber to help inform and improve new products. By participating in the Crew program, you can help us give drivers and couriers everywhere a better way to make their voices heard.
With Uber Crew, we collaborate together.
Hear from Crew Members
Find your Crew Member
Find your local Crew Member to bring your feedback to Uber —and help change Uber for the better. *
How it works
Applying to be a Crew Member
Drivers and couriers who are eligible to become Crew Members can apply through Street Level Strategy at ubercrewportal.com/apply.
To help ensure a fair process and the best possible experience for you, we're working with Street Level Strategy, an independent third-party company that will manage the application process and other elements of the program
Other than your name and phone numbers, personal data and application responses will not be shared with Uber
Crew Members are active for a period of 12 months, local Crew Member selections happen annually on a rolling basis.
- Crew is available in the US only. Visit the Street Level Strategy website to connect with your Crew Members, and stay up to date on Crew applications and selections in your state.
- To learn about eligibility requirements, see the “Frequently asked questions” section below.
Choosing your Crew Member
Crew Members are active for a 12 month period. Once finalists are selected by Street Level Strategy, drivers and couriers in your state will receive an email with a link to help choose their Crew Member.
Crew Member Selection
Crew Members are selected on a rolling basis by the sub-regions below.
Crew Sub-Region | Crew Applications Open |
|---|---|
Midwest & Southern States (Illinois, Indiana, Kansas, Kentucky, Michigan, Minnesota. Missouri, Ohio, Oklahoma, Tennessee Wisconsin) | November 14, 2022 |
North East (Connecticut, Delaware, Maine. Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont) | November 14, 2022 |
West (excluding California) (Alaska, Arizona, Colorado, Hawaii, Idaho, Iowa, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oregon, South Dakota, Utah, Washington, Wyoming) | November 14, 2022 |
California | April 2023 |
South (Alabama, Arkansas, District of Columbia, Florida, Georgia, Louisiana, Maryland, Mississippi, North Carolina, South Carolina, Texas, Virginia, West Virginia) | April 2023 |
What Crew Members do
Crew Members are in contact with Uber nearly every week volunteering their time to:
- Meet with local drivers and delivery people over video or phone to discuss local issues
Raise local issues to Uber’s regional teams
Collaborate with Uber’s product teams on new app features
Provide feedback and ideas on new projects
Crew Members should be available for roughly 50 hours over 12 months (time is voluntary, but we anticipate you will get out of it what you put into it).
Frequently asked questions
- What is Uber Crew?
Last year, Uber committed to changing the way we listen to drivers and couriers. Uber committed to doing better at acting on your feedback and empowering you with greater representation. Uber Crew is a step in that direction.
Uber Crew is a new program that gives you the chance to choose a driver or courier to collaborate with Uber and improve the transparency into how Uber uses your feedback. As the people who drive and deliver, you know your work better than we ever could. That’s why your feedback is so important.
With Crew, you can help select other drivers and couriers near you to raise issues to Uber’s decision-makers and collaborate with us on features and improvements. By participating in Uber Crew, you can help us give drivers and couriers everywhere a better way to make their voices heard.
- What is a Crew Member?
Chosen by you, a Crew Member is a driver or courier who will speak on behalf of other drivers and couriers in your local community.
- What does a Crew Member do?
Your Crew Member will gather your feedback, suggestions, and ideas and provide them to Uber staff in order to help improve the overall experience for drivers and couriers in your area.
- Am I eligible to be a Crew Member?
It’s important that you have a sufficient level of experience and familiarity with the Uber platform in order to be informed in the forum setting. Therefore, to be eligible for selection, you must meet the below criteria at the time of application:
- Have completed at least 150 trips (including rides and deliveries) or must have been earning on the platform for at least one year
- Have completed at least one trip in the last 30 days
- Account is in an active status
- Must complete the entire application, including the video application section
- Are Crew Members independent?
Crew Members are drivers and couriers who use the Driver app, like yourself. They will be selected by you to represent your state. They are not employees of Uber, and Uber will not be involved in the selection process.
- How do I contact my Crew Member?
We will share information for the designated Crew Members in your state, and you'll be able to reach out to them through a portal managed by Street Level Strategy, here.
- How many Crew Members will there be?
The program is currently live in the US. Currently there are a total of 62 Crew Members.
- How long are Crew Members active?
Crew Members are active for a 12 month period.
- What is the time commitment of being a Crew Member?
We expect that a Crew Member will likely spend approximately 50 hours over 12 months.
- Can I participate if I live outside the US?
The program is live in the US only at this time.
- How do I contact Street Level Strategy?
Please contact Street Level Strategy at ubercrewportal.com/help with any questions that you may have about the program, application, or selection process.
*The Uber Crew program’s application and selection process will be managed by Street Level Strategy, a third-party company not affiliated with Uber. Other than your phone number and invite code, no details of your application will be shared with Uber.
Company