Last year, Uber committed to changing the way we listen to drivers and delivery people. Uber committed to doing better at acting on your feedback and empowering you with greater representation. Uber Crew is a step in that direction.

Uber Crew is a new program that gives you the chance to choose a driver to collaborate with Uber and improve the transparency into how Uber uses your feedback. As the people who drive and deliver, you know your work better than we ever could. That’s why your feedback is so important.

With Crew, you can help select other drivers and delivery people near you to raise issues to Uber’s decision-makers and collaborate with us on features and improvements. By participating in Uber Crew, you can help us give drivers and delivery people everywhere a better way to make their voices heard.

Crew Members will take an active role in improving the experience for all drivers & delivery people by amplifying Earners’ voices and collaborating with Uber. Chosen by you, a Crew Member is a driver or delivery person that will:

• Meet with local drivers and delivery people over video or phone to discuss local issues
• Raise local issues to Uber’s regional teams
• Collaborate with Uber’s product teams on new app features
• Provide feedback and ideas on new projects

Crew Members will sit on a regional committee with other drivers and delivery people and will provide feedback to Uber’s operations and product teams. They’ll also collaborate with Uber employees on a new features. Crew Members can volunteer their time to:

• Meet with local drivers and delivery people over video or phone to discuss local issues
• Raise local issues to Uber’s regional teams
• Collaborate with Uber’s product teams on new app features
• Provide feedback and ideas on new projects

It’s important that you have a sufficient level of experience and familiarity with the Uber platform in order to be informed in the forum setting. Therefore, to be eligible for selection, you must meet the below criteria at the time of application:

• Have completed at least 150 trips (including rides and deliveries) or must have been earning on the platform for at least one year
• Have completed at least one trip in the last 30 days
• Account is in an active status
• Must complete the entire application, including the video application section

Crew Members are drivers and delivery people who use the Driver app, like yourself. They will be selected by you to represent your state. They are not employees of Uber, and Uber will not be involved in the selection process.

We will share information for the designated Crew Members in your state, and you'll be able to reach out to them through a portal managed by Street Level Strategy, here.

The program is currently live in the North East, Midwest, select Southern states and Western states (excluding California). Currently there are 47 Crew Members, but we hope to scale to the entire US in early 2022.

Crew Members will serve for a 12 month period

We expect that a Crew Member will likely spend approximately 50 hours over 12 months. Time is voluntary but we anticipate you will get out of it what you put into it.

The program is live in the following states: Connecticut, Delaware, Maine, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont, Alaska, Arizona, Colorado, Hawaii, Idaho, Iowa, Montana, Nevada, New Mexico, North Dakota, Oregon, South Dakota, Utah, Wyoming, Washington

We plan to rollout to the rest of the US in early 2022.

Please contact Street Level Strategy at ubercrewportal.com/help with any questions that you may have about the program, application, or selection process.