Please enable Javascript
Skip to main content

Treat everyone with respect

We believe that everyone should feel supported and welcomed when interacting with others in the Uber community. That’s why we’ve created standards and policies on threatening and rude behavior, post-trip contact, physical contact, discrimination, sexual assault and misconduct, and property damage.

Uber has committed to being an anti-racist company. Remember that when you interact with others in the Uber community, you may meet people who may look different from you, think differently than you, or come from different backgrounds. Please respect those differences.

Aggressive, confrontational, and harassing behavior is not allowed. Don’t use language or make gestures that could be disrespectful or threatening. It may be a good idea to stay away from personal topics that can potentially be divisive, like religion and political beliefs.

Keep conversations casual and friendly with customers, riders, merchants, and one another. Don’t ask personal questions or act aggressively toward others.

If you are the recipient of or witness to any threatening or rude behavior, you can report the situation to Uber. We’ll address any report in accordance with our policies.

Keep conversations casual and friendly with delivery people, drivers, and co-riders. Don’t ask personal questions or act aggressively toward others.

If you are the recipient of or witness to any threatening or rude behavior, you can report the situation to Uber. We’ll address any report in accordance with our policies.

Contact should end when the trip or delivery is complete, unless it’s to return a lost item. Unwanted contact can be seen as harassment and includes, for example, texting, calling, visiting, contacting on social media, or trying to visit someone in person after a trip or delivery has been completed. Do not share any unnecessary contact information.

Tips for drivers and delivery people

You should immediately alert Uber if a customer, rider, or merchant contacts you for any reason other than your current trip or delivery, or to return a lost item.

Tips for riders and Uber Eats users

Alert Uber immediately if a driver or delivery person contacts you for any reason other than your current trip or delivery, or to return a lost item.

No one on the Uber platform should be touched without their consent, period. Don’t touch strangers or anyone you just met while using any of Uber’s apps. Limited exceptions are permitted for people needing or requesting physical assistance (for example, riders using Uber Assist who may need help getting into and out of the vehicle). Hurting or intending to hurt anyone is never allowed.

Tips for drivers and delivery people

Intentionally refusing or canceling requests solely for the purpose of avoiding a particular neighborhood due to the characteristics of the people or businesses that are located in that area is not allowed.

If you are subject to discrimination or witness discriminatory behavior, you can report the incident to Uber by tapping Help in the Driver app or visiting help.uber.com so that our Support team can follow up and take the appropriate action. Call 911 for immediate assistance if you feel like your safety is in danger.

Uber takes reports of discriminatory behavior very seriously. Any users found to have engaged in discriminatory behavior or used discriminatory language may lose access to the Uber platform.

Tips for merchants

Refusing or canceling orders due to a customer’s or delivery person's legally protected traits is not allowed. If you believe a delivery person refuses a pickup due to your or your customers’ legally protected traits, please report the incident by tapping Help in the Uber app.

If you are subject to discrimination or witness discriminatory behavior, you can report the incident to Uber by tapping Help in the Uber or Uber Eats app or visiting help.uber.com so that our Support team can follow up and take the appropriate action. Call 911 for immediate assistance if you feel like your safety is in danger.

Uber takes reports of discriminatory behavior very seriously. Any users found to have engaged in discriminatory behavior or used discriminatory language may lose access to the Uber platform.

Tips for riders and Uber Eats users

If you believe you’ve been denied a trip or delivery because of your legally protected traits, please report the incident by tapping Help in the Uber app.

If you are subject to discrimination or witness discriminatory behavior, you can report the incident to Uber by tapping Help in the Uber or Uber Eats app or visiting help.uber.com so that our Support team can follow up and take the appropriate action. Call 911 for immediate assistance if you feel like your safety is in danger.

Uber takes reports of discriminatory behavior very seriously. Any users found to have engaged in discriminatory behavior or used discriminatory language may lose access to the Uber platform.

Tips for bike and scooter riders

If you believe another user has bullied, insulted, or harassed you based on your legally protected traits, please report the incident by tapping Help in the Uber app.

If you are subject to discrimination or witness discriminatory behavior, you can report the incident to Uber by tapping Help in the Uber app or visiting help.uber.com so that our Support team can follow up and take the appropriate action. Call 911 for immediate assistance if you feel like your safety is in danger. Uber takes reports of discriminatory behavior very seriously. Any users found to have engaged in discriminatory behavior or used discriminatory language may lose access to the Uber platform.

  • 01

    Asking personal questions (for example, about relationship status or sexual orientation)

  • 02

    Commenting on appearance, making derogatory or “complimentary” comments

  • 03

    Making explicit comments or gestures, using slurs, saying graphic or suggestive things

  • 04

    Flirting (including nonverbal, suggestive flirting), or being too physically close

  • 05

    Displaying indecent material (for example, sexually suggestive objects or pictures)

  • 06

    Engaging in any kind of sexual activity while using the Uber platform (it doesn’t matter if you know the person and/or have their consent)

1/6

Damaging property is never allowed. Some examples include damaging the car or other mode of transportation requested through the Uber platform, breaking or vandalizing a phone or tablet, intentionally spilling food or drink, smoking in a car, damaging a merchant’s premises, or vomiting due to excessive alcohol consumption or otherwise. If you damage property, you’re responsible for the cost of cleaning and repair fees, outside of normal wear and tear.