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Follow the law

For example, using the Uber platform to commit any crime—such as transporting drugs, money laundering, committing drug or human trafficking, or sexually exploiting children—or to violate any other law is strictly prohibited.

You’re responsible for knowing and obeying all applicable laws, including airport rules and regulations when at the airport, and the rules of the road—including complying with traffic laws, signs, and signals—at all times when using the Uber platform.

Tips for drivers and delivery people

All relevant licenses, permits, and any other legal documents required of drivers and delivery people must be kept up to date. For example, if you use a vehicle, you’re required by law to maintain a valid driver’s license, insurance, and vehicle registration. For ridesharing, this also includes meeting the applicable regulatory requirements for rideshare or for-hire drivers in your area.

We review reports of crashes or traffic citations that may have happened during a trip or delivery, plus other reports, including but not limited to those that may indicate poor, unsafe, or distracted driving. Local rules about parking may limit where you can park your vehicle when picking up orders, making deliveries, or waiting for riders to arrive or to exit a vehicle. For example, stopping in bike lanes or blocking accessibility ramps may violate the law.

Tips for riders and Uber Eats users

For everyone’s safety, let your driver or delivery person handle the driving. For example for riders, don’t touch the steering wheel, and don’t tamper with the gear shift or other knobs, buttons, or components that are used to operate a vehicle. For riders and Uber Eats users, don't ask a driver or delivery person to speed or to make illegal stops, dropoffs, or maneuvers.

Tips for bike and scooter riders

When riding or parking a bike or scooter, be mindful of local regulations and rules; you can check your city government’s website for applicable laws. Following local rules of the road usually requires you to yield to pedestrians, ride in the direction of traffic, signal if you’re planning to change direction, and come to a complete stop at red lights and stop signs.

Tips for drivers

By law, you can’t refuse a trip because a rider is traveling with a service animal or assistive devices. Knowingly refusing a rider a trip because of their service animal or assistive devices will result in losing access to the Uber platform.

Tips for riders

Your driver can’t refuse to transport you because you’re riding with a service animal or assistive devices. If you're riding with an animal that's not a service animal, it's good etiquette to contact your driver and let them know that you’re traveling with a pet. Drivers are free to choose whether to transport pets that aren’t service animals.

Tips for riders

When riding with small children, and where required by law, it’s your responsibility to provide and fit a suitable car seat, unless our local guidelines, terms, or other policies say otherwise. Children requiring car seats must be strapped in them during the entire ride and not held on laps. Remember, not all car seats fit all cars, so drivers can still decline the ride if you don’t have the appropriate car seat or if they aren’t comfortable with having you install one in their car.

Tips for drivers

When picking up riders traveling with small children, you can give them extra time to properly install a car seat before driving off. If they don’t have the appropriate car seat, if you’re not comfortable with a rider installing one in your car, if a child does not appear to be within the height and weight safety requirements for the car seat, or if you otherwise feel that the child cannot be safely transported in the seat, you can cancel the ride.

To enhance the safety of each experience, off-platform pickups are prohibited. The law prohibits street hails while using the Uber platform, so never solicit or accept payment outside the Uber platform. Riders and Uber Eats users should not pay for trips or deliveries in cash, and riders should not request trips from drivers outside of the Uber platform.

Firearms ban

Other unacceptable activities

Never use Uber’s trademark or intellectual property without permission.

Tips for drivers and delivery people

If it’s required under local law to display Uber-branded items, you should only use Uber-branded items that are obtained from Uber. Do not display Uber-branded items when you are not accessing the platform. You must return Uber-branded items to Uber if you lose access to the platform. The use of unauthorized or third-party items—such as lights, placards, signs, or similar items bearing Uber’s name or trademark—may confuse riders or Uber Eats users.

Fraud

Deception can weaken trust and also be dangerous. Intentionally falsifying information or assuming someone else's identity, for example when signing in or undergoing a security check, isn’t allowed.

It’s important to provide accurate information when reporting incidents, creating and accessing your Uber accounts, disputing charges or fees, and requesting credits. Only request fees or refunds that you’re entitled to, and use offers and promotions only as intended. Don’t knowingly complete invalid transactions.

Fraudulent activity includes actions such as: deliberately increasing the time or distance of a trip or delivery for fraudulent purposes; accepting trip, order, or delivery requests without the intention to complete; creating dummy accounts; claiming fraudulent fees or charges; intentionally requesting, accepting, or completing fraudulent or falsified trips or deliveries; claiming to complete a delivery without ever picking up the delivery item; actions intended to disrupt or manipulate the normal functioning of the Uber platform; abusing promotions; disputing charges for fraudulent or illegitimate reasons; creating improper duplicate accounts; or falsifying documents, records, or other data for fraudulent purposes.

Tips for riders

Never bring illegal drugs or open containers of alcohol into a car. If you have reason to believe your driver may be under the influence of drugs or alcohol, ask the driver to end the trip immediately. Then exit the vehicle and call 911. After the driver has ended the trip and you have left the vehicle, please also report your experience to Uber.

Tips for drivers and delivery people

By law, you cannot drive or bike while intoxicated. The law prohibits driving or biking while under the influence of alcohol, drugs, or any other substance that impairs your ability to safely operate a vehicle or bicycle. If you encounter a rider who is too drunk or rowdy, you have the right to decline the trip for your own safety.

Tips for bike and scooter riders

Never ride while under the influence of alcohol, drugs, or any other substance that impairs your ability to safely operate a bike or scooter.

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