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Treat everyone with respect

Respect isn’t always about what you say—it’s also about how you act

Threatening and rude behavior

Aggressive, confrontational, and harassing behavior is not allowed. Don’t use language or make gestures that could be disrespectful or threatening. It may be a good idea to stay away from personal topics that can potentially be divisive, like religion and political beliefs.

Tips for drivers and delivery people

Keep conversations casual and friendly with customers, riders, merchants, and one another. Don’t ask personal questions or act aggressively toward others.

If you are the recipient of or witness to any threatening or rude behavior, you can report the situation to Uber. We’ll address any report in accordance with our policies.

Tips for riders and Uber Eats users

Keep conversations casual and friendly with delivery people, drivers, and co-riders. Don’t ask personal questions or act aggressively toward others.

If you are the recipient of or witness to any threatening or rude behavior, you can report the situation to Uber. We’ll address any report in accordance with our policies.

Post-trip contact

Tips for drivers and delivery people

Tips for riders and Uber Eats users

Physical contact

No one on the Uber platform should be touched without their consent, period. Don’t touch strangers or anyone you just met while using any of Uber’s apps. Limited exceptions are permitted for people needing or requesting physical assistance (for example, riders using Uber Assist who may need help getting into and out of the vehicle). Hurting or intending to hurt anyone is never allowed.

Discrimination

You should always feel safe and welcome. That’s why we don’t tolerate racist or discriminatory conduct or behavior, including toward the Uber Support team or at Greenlight Hubs.

Do not discriminate against someone or act in a disparaging manner toward someone based on traits such as their age, skin color, disability, gender identity, marital status, pregnancy, national origin, race, ethnicity, religion, sex, sexual orientation, language, geographical location, or any other characteristic protected under relevant law.

Tips for drivers and delivery people

Intentionally refusing or canceling requests solely for the purpose of avoiding a particular neighborhood due to the characteristics of the people or businesses that are located in that area is not allowed.

If you are subject to discrimination or witness discriminatory behavior, you can report the incident to Uber by tapping Help in the Driver app or visiting help.uber.com so that our Support team can follow up and take the appropriate action. Call 911 for immediate assistance if you feel like your safety is in danger.

Uber takes reports of discriminatory behavior very seriously. Any users found to have engaged in discriminatory behavior or used discriminatory language may lose access to the Uber platform.

Tips for merchants

Refusing or canceling orders due to a customer’s or delivery person's legally protected traits is not allowed. If you believe a delivery person refuses a pickup due to your or your customers’ legally protected traits, please report the incident by tapping Help in the Uber app.

If you are subject to discrimination or witness discriminatory behavior, you can report the incident to Uber by tapping Help in the Uber or Uber Eats app or visiting help.uber.com so that our Support team can follow up and take the appropriate action. Call 911 for immediate assistance if you feel like your safety is in danger.

Uber takes reports of discriminatory behavior very seriously. Any users found to have engaged in discriminatory behavior or used discriminatory language may lose access to the Uber platform.

Tips for riders and Uber Eats users

If you believe you’ve been denied a trip or delivery because of your legally protected traits, please report the incident by tapping Help in the Uber app.

If you are subject to discrimination or witness discriminatory behavior, you can report the incident to Uber by tapping Help in the Uber or Uber Eats app or visiting help.uber.com so that our Support team can follow up and take the appropriate action. Call 911 for immediate assistance if you feel like your safety is in danger.

Uber takes reports of discriminatory behavior very seriously. Any users found to have engaged in discriminatory behavior or used discriminatory language may lose access to the Uber platform.

Tips for bike and scooter riders

If you believe another user has bullied, insulted, or harassed you based on your legally protected traits, please report the incident by tapping Help in the Uber app.

If you are subject to discrimination or witness discriminatory behavior, you can report the incident to Uber by tapping Help in the Uber app or visiting help.uber.com so that our Support team can follow up and take the appropriate action. Call 911 for immediate assistance if you feel like your safety is in danger. Uber takes reports of discriminatory behavior very seriously. Any users found to have engaged in discriminatory behavior or used discriminatory language may lose access to the Uber platform.

Sexual assault and misconduct

We all value our personal space and privacy. It’s OK to chat with other people while remaining respectful. But please don’t comment on someone’s appearance or ask whether they are single. Sexual assault and sexual misconduct of any kind is prohibited. Sexual assault and misconduct refers to sexual contact or behavior without explicit consent of the other person.

Personal space and privacy should be respected. The following list (which is not exhaustive) provides examples of inappropriate conduct that should be avoided while using Uber.

  • 01

    Asking personal questions (for example, about relationship status or sexual orientation)

  • 02

    Commenting on appearance, making derogatory or “complimentary” comments

  • 03

    Making explicit comments or gestures, using slurs, saying graphic or suggestive things

  • 04

    Flirting (including nonverbal, suggestive flirting), or being too physically close

  • 05

    Displaying indecent material (for example, sexually suggestive objects or pictures)

  • 06

    Engaging in any kind of sexual activity while using the Uber platform (it doesn’t matter if you know the person and/or have their consent)

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Property damage