Why do upfront prices matter?
In the United States, riders are shown the cost of their ride in advance. The result? Riders feel confident taking trips when they have the information to make better decisions, and drivers get more opportunities to earn.
More clarity for riders, more opportunity for drivers
Upfront prices are great for riders and drivers. Before booking a trip, riders are shown the price they’ll pay at the end of the ride. Riders then have the confidence to request more trips, generating more demand for drivers.
Easier, more informed decisions
Because riders no longer have to guess at prices, they can avoid surprises, even when it’s surging, and make better choices about which ride is right for their needs. In the time it took you to read this, we provided more than 2,000 upfront prices to riders, helping them get on their way.
Trips change on riders’ terms
The upfront price you're shown may change due to a number of circumstances, which may include adding stops, updating your destination, significant changes to the route or duration of the trip, or you pass through a toll that was not factored into your upfront price. In addition, you may incur wait time fees for the time you take to get to the car at the pickup or multi-stop fees for time spent at an on-trip stop.
How are upfront prices calculated?
Many data points go into calculating an upfront price, including the estimated trip time and distance from origin to destination, as well as demand patterns for that route at that time. It also includes any applicable tolls, taxes, surcharges, and fees (with the exception of wait time fees).
Our best estimate
Upfront prices are based on a combination of estimates, and we are always working to improve our accuracy. Technical and data limitations, such as map accuracy, connectivity, traffic data, and GPS quality, can also affect the predictions.
Our upfront pricing system shows the rider price, route, and estimated time to destination. Drivers can see how their earnings are calculated here.
Some of the features described on this page do not apply or are not available in all US markets, including California, and in markets outside of the US. As we work to improve the marketplace, we may test functionality and pricing in ways not described on this page.
Please note that, as of August 10, 2022, multi-stop fees are not live in all US markets.
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