Why do upfront prices matter?
In the United States, riders are shown the cost of their ride in advance. The result? Riders feel confident taking trips when they have the information to make better decisions, and drivers get more opportunities to earn.
More clarity for riders, more opportunity for drivers
Upfront prices are great for riders and drivers. Before booking a trip, riders are shown the price they’ll pay at the end of the ride. Riders then have the confidence to request more trips, generating more demand for drivers.
Easier, more informed decisions
Because riders no longer have to guess at prices, they can avoid surprises, even when it’s surging, and make better choices about which ride is right for their needs. In the time it took you to read this, we provided more than 2,000 upfront prices to riders, helping them get on their way.
Trips change on riders’ terms
The rider upfront price may change if a rider adds stops or updates their destination, or the route changes significantly. When this happens, a rider’s final price is calculated based on the actual time and distance of the trip.
How are upfront prices calculated?
Many data points go into calculating an upfront price. It’s based on the estimated trip time and distance from origin to destination, as well as demand patterns for that route at that time. It also includes any applicable tolls, taxes, surcharges, and fees.
Our best estimate
Upfront prices are based on a combination of estimates, and we are always working to improve our accuracy. Technical and data limitations, such as map accuracy, connectivity, traffic data, and GPS quality, can also affect the predictions.
Some of the features described on this page do not apply or are not available in California and in markets outside of the US. As we work to improve the marketplace, we may test functionality and pricing in ways not described on this page.