From picking up the right rider to knowing when to call for assistance, here are ways to help make every trip a safe one.
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We build our technology with your safety in mind. But you can also take certain actions yourself. We consulted with law enforcement to create these tips to help you stay safe while driving with Uber.
Riders are asked to find you by checking that your license plate, the make and model of your car, and your photo match what’s shown in their app. You should also feel free to ask riders to confirm your name before entering your vehicle.
You can help keep roads safe by staying alert, keeping your eyes on the road, and resting when needed to prevent drowsy driving. Remember: texting while driving is illegal in most states and countries. We recommend using a mount to position your phone in a place where you can easily see it, to help reduce dangerous distractions.
We use technology that anonymizes your phone number when you call or message your passenger through the app so they won’t see your personal number.*
Consider inviting riders who are traveling solo to sit in the back seat. This allows them to safely exit from either side of the vehicle to avoid traffic and also gives you both some personal space.
A great way to start your trip is by reminding your riders to buckle up. In many places, seat belt use is required by law, so don’t forget to fasten yours, too.
Be on the lookout for people who are walking and biking. This is especially important when you’re pulling over for a dropoff or pickup, and when you're driving at night.
Drop off passengers in safe and permissible locations, like passenger loading zones or where there’s enough space to pull over without blocking bike lanes. It’s important to know your local laws so that you can abide by them.
Trust your instincts and experience and use your best judgment when driving with Uber. If you ever feel you're in an emergency situation, you can get urgent help by using the emergency button in your app. And remember, if you feel unsafe you can end the ride at any time.
Uber's Community Guidelines were developed to help make every experience feel safe, respectful, and positive. It's up to all of us to follow these standards so that we can assist in creating a safe and welcoming community.
After each trip, rate the rider and add your comments through the Help section in your app. If you ever experience a safety issue on a trip, please report it to Uber through your app. Our 24/7 response team will review the incident.
And remember, on every trip you can tap the shield icon in the app to access Uber’s Safety Toolkit and get help whenever you need it.
Learn more about safety at Uber
Uber is committed to driver safety. Learn how safety is built into the Driver app and driver experience, from insurance coverage to in-app support.
Uber is committed to everyone’s safety. Learn about our commitment and how safety is built into the rider and driver experiences, in the app and beyond.
Millions of rides are requested every day. Every rider has access to safety features built into the app. And every ride has a support team if you need them.
*In the case of an outage of this feature, phone numbers might not be anonymized.