Desde cómo llegar por el usuario correcto hasta saber cuándo llamar para pedir asistencia, aquí encontrarás información para ayudarte a que cada viaje sea seguro.
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We build our technology with your safety in mind. But actions you might take can also help protect yourself. We consulted with law enforcement to create these tips to help you stay safe while driving with Uber.
Riders are asked to find you by checking that your license plate, the make and model of your car, and your photo match what’s shown in their app. You can also feel free to ask riders to confirm your name before entering your vehicle.
You can help keep roads safe by staying alert, keeping your eyes on the road, and resting when needed to prevent drowsy driving. Remember: texting while driving is illegal in most states and countries. Some drivers use a mount to position their phone in a place where they can easily see it, to help reduce dangerous distractions. In some cities, laws require them.
Usamos tecnología que anonimiza tu número de teléfono cuando llamas o envías un mensaje al pasajero a través de la app, para que no vea tu número personal.*
You can consider inviting riders who are traveling solo to sit in the back seat. This allows them to safely exit from either side of the vehicle to avoid traffic and also gives you both some personal space.
In many places, seat belt use is required by law, for both drivers and riders. It’s also the most effective way to save lives and reduce injuries related to car crashes, according to the Centers for Disease Control.
General rules of the road say to be on the lookout for people who are walking and biking. This is especially important when you’re pulling over for a dropoff or pickup, and when you're driving at night.
Trust your instincts and experience and use your best judgment when driving with Uber. If you ever feel you're in an emergency situation, you can get urgent help by using the emergency button in your app.
Anytime you call 911 from the Uber app, the app provides you with your real-time location and trip details that you can share with the dispatcher. In some cities and counties in the US, this information is provided directly to the dispatcher.
And remember, if you feel unsafe you can end the ride at any time.
Uber's Community Guidelines were developed to help make every experience feel safe, respectful, and positive. It's up to all of us to follow these standards so that we can assist in creating a safe and welcoming community.
After each trip, you have the opportunity to rate your rider from 1 to 5 stars and add your comments through the Help section in your app. If you ever experience a safety issue on a trip, please report it to Uber through your app. Our 24/7 response team will review the incident.
And remember, on every trip you can tap the shield icon in the app to access Uber’s Safety Toolkit and get help whenever you need it.
Conoce más sobre la seguridad en Uber
Uber is committed to driver safety. Learn how safety is built into the Driver app and driver experience, from insurance coverage to in-app support.
Uber está comprometido con la seguridad de todos. Conoce nuestro compromiso y el modo en que incorporamos la seguridad en la experiencia del usuario y del Socio Conductor, en la app y más allá de ella.
Todos los días se piden millones de viajes. Todos los usuarios tienen acceso a las funciones de seguridad integradas en la app y al equipo de soporte en caso de necesitarlo.
*Si, por algún motivo, la función dejara de ejecutarse, es posible que los números de teléfono no se anonimicen.