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Serving people with disabilities

As someone who drives with Uber, you can help make transportation more accessible to everyone, including people with disabilities. Find information below about picking up and assisting riders with disabilities.

Breaking down the WALL

When picking up a rider with a disability, you can think about watching, asking, listening, and learning (WALL).

Tips from Open Doors Organization

  • Watch the person to understand their abilities
  • Ask how you can help
  • Listen to their requests and preferences carefully
  • Learn from every person you assist

How you can communicate with riders

  • Being patient and asking yes-or-no questions when you can
  • Asking the rider to repeat instructions if you haven't understood them the first time
  • Avoiding interrupting
  • Avoiding speaking to the person's companion or attendant instead of the rider, unless directed

Top ways you can help

Asking if you're unsure

If you don't know how to assist a rider, you can ask about what you can do to help.

Speaking respectfully

Nobody wants to be described by their disability. So instead of saying, "the blind man," you can say, "Felix, who is blind."

Welcoming service animals

Service animals are generally allowed everywhere that their owner goes. They can look just like any other animal or pet, and official certification is not required.

Please note: State and federal law prohibit drivers using the Driver app from denying service to riders with service animals because of the service animals, and from otherwise discriminating against riders with service animals. As explained in Uber’s Community Guidelines and policies, drivers who engage in discriminatory conduct in violation of this legal obligation may lose their ability to use the Driver app.

For all offers from our partners, drivers must have been cleared to drive with Uber and be active on the platform. Prices and discounts are subject to change or withdrawal at any time and without notice, and may be subject to other restrictions set by the partner. Please visit the partner’s website for a full description of the terms and conditions applicable to your rental, vehicle purchase, product, or service, including whether taxes, gas, and other applicable fees are included or excluded. Uber is not responsible for the products or services offered by other companies, or for the terms and conditions (including financial terms) under which those products and services are offered.