As someone who drives with Uber, you can help make transportation more accessible to everyone, including people with disabilities. Find information below about picking up and assisting riders with disabilities.
When picking up a rider with a disability, you can think about watching, asking, listening, and learning (WALL).
If you don't know how to assist a rider, you can ask about what you can do to help.
Nobody wants to be described by their disability. So instead of saying, "the blind man," you can say, "Felix, who is blind."
Service animals are generally allowed everywhere that their owner goes. They can look just like any other animal or pet, and official certification is not required.
Please note: State and federal law prohibit drivers using the Driver app from denying service to riders with service animals because of the service animals, and from otherwise discriminating against riders with service animals. As explained in Uber’s Community Guidelines, drivers who engage in discriminatory conduct in violation of this legal obligation will lose their ability to use the Driver app.