Here are suggestions from delivery partners and policies from Uber’s Community Guidelines to deliver food properly and safely.
Customers say they appreciate when food comes directly from the restaurant to them because food that’s been sitting out for a long time can get soggy or stale.
Delivery partners suggest an insulated bag to promote food safety and proper handling of orders. In some areas, insulated bags are required by law. Deliveries by bicycle may benefit from a more specialized bag to protect food from movement and weather conditions.
Restaurants may outline certain delivery preferences that promote food safety, adhere to regulatory guidance, or accommodate customer dietary restrictions. For example, a restaurant may note to keep halal and non-halal food separate.
Restaurants and customers expect you to deliver their orders safely and in accordance with relevant safety standards. For example, opening packaging during delivery can lead to foreign matter in food, which may pose a significant food safety risk for customers.
Customers are happy when they get any extras the restaurants included, like napkins, utensils, and condiments.
The information provided on this web page is intended for informational purposes only and may not be applicable in your country, region, or city. It is subject to change and may be updated without notice.